New Home, Safe Chimney Repair

At Mr. Chimney, we understand the excitement of moving into a new home, especially with a lovely fireplace to enjoy during the winter months. That was the situation faced by Joshua B. when he reached out to our team after his home inspection flagged issues with the chimney. His review details a journey of transformation and highlights our commitment to quality service, so let’s break it down!

The Challenge: Damaged Chimney Found

After purchasing his home, Joshua was eager to fire up the fireplace for a cozy winter. However, the home inspector discovered cracks in the chimney, prompting him to seek a specialist's advice. Aware of the importance of annual chimney inspections, he contacted us at Mr. Chimney for professional assistance.

Immediate Response and Initial Inspection

Joshua shared that our team was “very fast to respond”—a core value at Mr. Chimney. We believe in timely communication and scheduling, and our initial engagement proved just that. We quickly arranged for a technician to perform a detailed inspection and cleaning of the chimney.

On the day of the appointment, while our technician experienced a slight delay, we promptly communicated this to Joshua. This proactive approach helped set the right expectations and reassured him about our professionalism.

Thorough Repair Process

Once on-site, our technician conducted a comprehensive inspection and cleaning for a reasonable price of $150. Joshua was impressed with the thoroughness of the cleaning, observing that it had been quite some time since the fireplace and chimney had received proper attention.

However, during the inspection, our technician flagged a critical issue: the absence of a chimney crown, leading to significant water damage. He provided visual proof with photos and explained the necessary repairs in detail, including the installation of a new crown and brick repairs.

Quick and Efficient Repairs

Joshua appreciated our honest approach—especially knowing that the cost of replacing a chimney crown typically ranges from $1,800 to $3,000. We provided a cost-effective estimate of $1,800 for the needed repairs and crown replacement.

That same evening, Joshua decided to proceed with the repairs, and we scheduled a follow-up appointment. Our team worked diligently to ensure that the repairs were completed before a forecasted rain, demonstrating our commitment to safeguarding his new home.

The Results: A Happy Homeowner

With two technicians repairing the brickwork and installing the new crown, and another applying sealant shortly after, Joshua felt relieved knowing his fireplace was now safe to use. He also noted the absence of any upselling tactics from our technician, who maintained transparency throughout the process.

Delivering exceptional service and peace of mind is our goal at Mr. Chimney. Our focus on communication and thoroughness has been instrumental in building trust with our clients—and Joshua's feedback affirms that commitment!

“Highly recommended. We had an excellent experience with Mr. Chimney. They were informative throughout the process and did not pressure us to have unnecessary work.” - Joshua B. --- Homeowner

Conclusion

Our journey with Joshua B. illustrates the importance of timely inspection and maintenance of chimneys to ensure home safety. We take immense pride in enhancing our clients' homes while treating them like our own. If you’re in the DC Metro area and are in need of chimney cleaning or repair services, contact us at Mr. Chimney. Together, let’s ensure your home is safe and ready for cozy moments by the fire!