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G & A Heating and Air Conditioning Solutions
Home Care & Success Stories
G & A Heating and Air Conditioning Solutions
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G & A Heating and Air Conditioning Solutions is your trusted partner for all HVAC needs in Fort Lauderdale. With a commitment to excellence, we specialize in air conditioning, heating, and comprehensive HVAC services to ensure your home remains comfortable year-round. Our experienced team is dedicated to providing reliable solutions tailored to your specific requirements, ensuring optimal performance and efficiency. Let us help you create a cozy and inviting environment in your home.
We scheduled Aloha Air Conditioning to add refrigerant to our HVAC unit after already having a diagnostic test completed confirming that refrigerant was needed. I clearly communicated this when booking the appointment.
The technician (Jorge) arrived without refrigerant on his truck and stated he did not have what was needed to complete the refill. He then claimed the job required two people, even though this exact service has previously been completed by a single technician.
What was most concerning was his attitude. He stated verbatim, āIāve already been on two roofs today. Iām not getting on another roof thatās three stories up.ā His tone was dismissive and condescending, and he ultimately refused to perform the scheduled work.
Afterward, I contacted the office to speak with someone in authority. Jared answered and initially justified the technicianās behavior, stating he was already aware of what had happened and that he would āaddress it.ā
As a military family, we chose this company in part because their trucks prominently state they āsupport our troops.ā Unfortunately, the service and professionalism we experienced did not reflect that message.
We scheduled in good faith, provided clear information ahead of time, and expected a prepared and professional technician. Instead, we were left without service and with an unacceptable customer experience.
I hope the company takes this feedback seriously and improves both preparation and customer communication moving forward.
UPDATE:
After posting my original review, the owner of the company personally reached out to me to discuss what happened. He was very apologetic and took the time to listen carefully to my experience.
He shared that he has been running this business for over 44 years and the behavior I encountered does not reflect the standards he expects from his employees. He made it clear that he takes customer satisfaction very seriously and was disappointed to hear that my experience fell short of the level of service his company strives to provide.
Our conversation was very respectful and personable. He acknowledged that he had not initially been given the full details of the situation and wanted to understand exactly what happened so he could address it appropriately.
While he cannot control every action or tone of every employee in the field, it was clear that professionalism and five-star service are the expectations he sets for his team.
I genuinely appreciated him taking the time to reach out personally. After speaking with him directly, I would absolutely be open to giving the company another opportunity in the future.
Review from Google
Elizabeth T.
"After years of costly repairs on our old unit, we knew it was time for a full HVAC system replacement. We were dreading the process, but this company made it surprisingly painless. Their initial consultation was what set them apart. The representative didn't just try to sell us the most expensive model; he took the time to perform a proper load calculation and assessed our ductwork to understand our home's specific needs. He presented several options clearly, explaining the long-term energy savings and benefits of each without any pressure.
The installation crew was the real highlight. They arrived on time and were a well-oiled machine. They laid down drop cloths to protect our floors and were meticulous in their work, from removing the old furnace and air conditioner to installing the new units. They were professional, answered all our questions throughout the day, and left the work area cleaner than they found it.
The difference in our home's comfort is incredible. The temperature is finally even throughout the house, and the new system is remarkably quiet. We've already noticed a significant decrease in our monthly energy bills. It's a major investment, but the quality of the installation and the professionalism of the entire team gave us complete peace of mind. We highly recommend them for any major HVAC project."
Alan B.
When my air conditioning started freezing up, I called Aloha air conditioning. An appointment was made for the following day. Not only did they show up on time, I got two phone calls earlier telling me what time they would be here. The technician was extremely knowledgeable, diagnosing the system as needing a capacitor. Ir's now 2 weeks later and I've had no further issues with the system icing up and its remained ice cold. Bottom line is, I would not hesitate to recommend Aloha air conditioning to anybody who's having a problem. They didn't try to sell me a system like many others. They are very professional and knowledgeable. It's hard to find an honest company. This is one.
David M.
Riley came out at the time they scheduled, did a comprehensive assessment, recommended a cleaning. After cleaning the AC functioned like new and I was comfortable and happy. Would use again 100%
Review from Google
Nadine M.
Honest and dependable local air conditioning service with great customer service. I have used them for years and their servicemen are always courteous, knowledgeable and clearly explain everything.
Review from Google
Review from Google
Review from Google
May 20, 2026