I recently called Grassroots Plumbing for a blockage in the drain line between the cleanout in my front yard and the municipal sewer connection. From the beginning, the experience was professional. The office staff was courteous and scheduling was easy. The plumbers arrived exactly on time in a clean, professional-looking service vehicle.<br>The plumber in charge was friendly, clean-cut, and clearly knowledgeable. I felt confident I had called the right company! Service is important to me, and so far the service had been excellent. After I explained the issue, he quoted $1,500 for the work, explaining that it included up to two hours of labor and would be less if it took less time. I was shocked at the price, but given that my sewer had been unusable for three days, I agreed.<br>They set up the drain snake and the blockage was cleared in about 10 minutes. The plumber mentioned that it was much easier than he expected and that this would save me money. They then ran a camera through the line and spent additional time inspecting the drain, much of it extending into the municipal side of the sewer beyond the portion for which I am responsible. In total, they were on site for around two hours.<br>He then told me it would in fact be the full $1500 because it took 2 hours. While the invoice was being prepared, I pulled up an invoice on my phone from a coworker who had nearly identical work performed just four months ago for $625 ($450 for snaking and $175 for a camera inspection). I showed this to the plumber while we were still standing in my front yard waiting on the final bill. To his credit, he acknowledged the pricing difference and reduced my bill to $1,200, which I appreciated.<br>However, even at the reduced rate, the experience left me feeling taken advantage of. I don’t feel the final charge reflects the actual time or difficulty required to clear the blockage, especially after being told it would likely cost less if the work turned out to be straightforward. In this case, the clog was very straight forward and cleared within minutes, which made the total cost feel disproportionate to the service required. I didn't need him to run a scope through the city sewer (at one point he was looking in the city's 6" cleanout behind my backyard).<br>Therefore my feelings about the experience are mixed. The professionalism, communication, and quality of work were excellent. I have no complaints about the technician personally. But the pricing made me feel taken advantage of during a vulnerable situation.<br>Grassroots Plumbing provides premium service at a premium price. The people are great. The cost, however, is not, and I cannot afford using them again despite wanting to. Had the price been more in line with what I expected (~$700), I would have been so excited to give them 5 stars, and would recommend them every chance I get.

I had a great experience with grassroots plumbing company. Landon arrived on time, was professional and courteous, and clearly explained what needed to be done. The work was completed efficiently and the issue was fixed properly. Everything was left clean and in good shape when he finished. I would definitely use them again and recommend them to anyone needing reliable plumbing services.

This was the 3rd time we have used Grassroots. Matt came in and accessed the problem ad determined the problem with the toilets and determined they needed to be replaced. He wrote three estimates and explained each one. The order was placed and they came back the next day and installed the toilets. They test to make sure everything was working properly then cleaned everything up and left. If we need any plumbing services in the future they will be our first call. If you need plumbing services you should give them a try.

Professional, efficient and courteous tryout the project. Would not hesitate to use them again.

Matthew and Maddox did a wonderful job of not only explaining the work they were doing, all of my options and pricing , but Matthew walked me through other potential problem areas to be on the lookout for. I have officially changed my plumbing services to Grassroots! Thank you guys!

Truly cannot say enough positive things about Grassroots plumbing!! They always have the best interest of the customer at heart and make what’s typically a stressful issue so calming with their expertise and incredible customer service.