Expert Water Heater Installation

At Mango Plumbing, we take immense pride in our ability to solve our clients' plumbing challenges promptly and professionally. Recently, we had the opportunity to assist a wonderful client, Pete M., who faced an unexpected issue with his gas water heater.

Before: A Sudden Disruption

Pete's troubles began when his gas water heater broke down without warning, leaving him without hot water. He attempted to reignite the pilot light, but it continued to fail overnight. Understandably frustrated, he turned to Thumbtack to find a solution. As he sifted through service providers, he came across our team at Mango Plumbing. Although we were the third company to respond, our competitive pricing and zero service call fee caught his attention.

However, we faced a hiccup when unforeseen circumstances delayed our arrival. But rest assured, our team, led by Jonah and Eli, was determined to make the situation right.

The Transformation Process

Upon arrival, Jonah and Eli quickly diagnosed the problem and presented Pete with a couple of installation quotes. Understanding the urgency of hot water in his home, he chose to procure the necessary supplies himself at a local hardware store.

Here’s how we transformed Pete's water heater issue into a hassle-free experience:

1. Installation of the New Gas Water Heater: Our team handled the entire installation efficiently in just under an hour.
2. Code Compliance: We ensured that the installation met current codes by installing a missing ceiling and new piping. During our inspection, we discovered that previous workmanship had bent pipes leading to leaks, causing corrosion over the last twelve years.
3. Drip Pan Addition: To prevent any future leaks from damaging Pete's home, we installed a drip pan underneath the new tank.
4. Thorough Testing: We tested all connections and the ventilation system atop the heater to guarantee everything was functioning perfectly.
5. User Education: To ensure Pete was comfortable with his new setup, we provided him a brief tutorial on operating the new water heater system.

Our commitment to cleanliness and professionalism compelled us to stay until near 9 PM, making sure the old unit was removed, the area was cleaned up, and everything was left in pristine condition.

“Expertise. Proficient. Professional. That pretty much sums up Mango Plumbing and more specifically the work that Jonah and Eli provided. They have my business from now on.” – Pete M. --- Homeowner

After: A Job Well Done!

The transformation was not just about installing a new water heater; it was about restoring comfort and hot water to Pete’s home while exceeding his expectations for customer service. Our dedication to quality work and client satisfaction has proven invaluable, even as a new company with only five months of operations.

At Mango Plumbing, we believe that every job, no matter how small, deserves our full attention to detail. With our reliable plumbing services, you too can experience the confidence that comes from knowing you have experts on your side.

If you find yourself in a similar situation or have any plumbing needs in the Austin area, don’t hesitate to reach out to our team at Mango Plumbing. We'll ensure your plumbing systems run smoothly and effectively.