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Puget Sound B&R
Home Care & Success Stories
Puget Sound B&R
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Rebecca L.
Honestly, we had a bad impression of this company from the start due to their project manager, Danielās, behavior. We called Puget sound B&R to come out for an estimate for a few home improvement projects we wanted to get started on, and from the start while we were walking through what we wanted to get done, Daniel took very little notes and did not even offer to do a walk around of the house for our siding replacement and repainting. He was in and out within 5 minutes of talking. That showed us a lack of attention to detail because we had other contractors come out and take measurements, count panels, and give us a general rough outline on what the work would look like. The entire time my husband was talking, Daniel would not let him finish a sentence which frustrated both of us. He kept saying how he does the best work, heās very busy, and has done many jobs before. To us, itās just a lot of word filler. The 1 star review comes from what happened today: Daniel called us today and did a quick intro and asked us āwhat would sell us over to work with Puget sound b&r over other contractorsā He went on a whole spiel about how heās very busy and wanted to know if we had any issues with him being our project manager. To be honest, we are just collecting quotes and comparing estimates and thinking of what company would be best for our future projects as well. When my husband was explaining that, Daniel would not let him finish any of his sentences and kept interrupting with additional word filler that we just donāt have time for. We ended the call promptly because Daniel was frankly being pretty defensive and explaining that he never cut us off, heās from a different country, and it seemed that āwe had an issue with him from the startā. We never had any issues with him personally, hard for him to know that when he never gave us a chance to finish talking.<br><br>A note for your business- Let your clients finish talking and donāt call us asking for feedback to get us to go with you and then get defensive when we offer feedback. From the start your project manager was unprofessional and constantly reiterated that he was busy and had things to do. We get it- we are both also busy with our family and our own business as well as our 9-5 and graduate school! Everyone is busy, the least you could do is be respectful about it when we have taken up less than 30 minutes of your time. Because of this experience we will never consider Puget sound b&r going forward. I canāt speak for their work, but the call left us with such disappointment that it doesnāt matter to us at this point.
Review from Google
William V.
Mary was great and very helpful. The work was high quality.
Review from Google
Paris G.
I had the pleasure of working with Puget Sound B&R while I was in town for a year visiting my mother-in-law and her husband, and I was able to be involved every step of the way throughout their backyard landscaping and remodeling project, including the addition of a new deck. I was genuinely impressed.<br><br>From the very beginning, the company operated with professionalism, organization, and clear communication. Every detail was explained thoroughly, timelines were respected, and any questions were addressed promptly. Itās clear that Puget Sound B&R is very well run ā the coordination between the team members, scheduling, and execution of the work was seamless.<br><br>The quality of the craftsmanship truly stood out. The landscaping completely transformed the yard, and the new deck was beautifully built and thoughtfully designed to complement the space. Watching the project unfold from start to finish, I could see the care and pride they take in their work.<br><br>Itās not often you come across a company that delivers both exceptional results and an excellent customer experience, but Puget Sound B&R absolutely does. I would highly recommend them to anyone looking for a professional, well-managed team that delivers outstanding work.
Review from Google
Rex
I wanted to get a front porch added onto my DADU in my backyard and the quote I received was very reasonable and the timeline was great, the project manager did a great job at making sure my wife and I felt secure with this investment and comfortable knowing everything was going to be taken care of and the results of the project would come out wonderful, and the results definitely did not disappoint and we will be using Puget again for our Bathroom renovations
Review from Google
Anahi S.
We had an amazing experience working with this team. Their project management made the entire remodeling process very smooth and very easy, we were always updated, and they handled every detail with care. Couldnāt be happier with the results! Thank you!
Review from Google
įįįRyn
Puget Sound B&R was extremely professional with their recommendations on my remolding my kitchen. I got the price quote and was satisfied. Dakota helped me a lot throughout the process and my roommates all loved the remodel!
Review from Google
May 16, 2026