These guys were on it, even on a holiday they reached out right away and I was up & running the next morning. Would recommend and use again.

They we're hired to put in 3 limit switches and to stop the furnace fan from blowing continuously.

Furnace was diagnosed from a previous HVAC company. 2 switches were bad, tech said to just put in 3 since they were 9 years old and FREE under warranty.

We didn't hire that other company (MERLIN) because of nefarious actions by the first responding tech who told us we had a "major gas leak"... when we didn't, and then the general manager tried to extort money from us, after giving us reparations (thermostat 7 wire, capacitor) from the first egregiously nefarious lying psychopath tech, who tried to severely grift us.
Police report and detective were needed.

Second tech from Merlin was honest, and told us the truth because he was quitting his job, because of the actions from first tech, general manager and shady criminal business practices within the company.


1st Choice said they needed to diagnose the situation for $49.95, but they never gave us the RESULTS of diagnosis! First red flag.

Our furnace blower fan would not turn off...it could literally blow for hours.
We had to repeatedly turn off breaker at fuse box.. this WAS NEVER REPAIRED.
It was like a creepy paranormal situation, it would not stop blowing.

TORI the owner and office manager-deceived us for 2 months by NOT giving us ALL invoice receipts.
Once we received them...that's when we saw that "James" only put in one limit switch and it was the one 350 amp switch to replace a 300 amp switch, that "just happened to be in his truck."
It was not ordered through Goodman for warranty.

The second time 1st Choice showed up, 2 mechanics were here to install 3 limit switches from Goodman. But didn't. Consequently, we were never shown those parts..
That's when they diagnosed that the Circuit board was bad.
How come that wasn't found out during first diagnosis??

Had to wait 10 days for Circuit board to arrive from Goodman.

At one point after Circuit board was installed and didn't fix problem,
1st Choice even abandoned us. Didn't return calls, so we shot them some emails..and then 2 weeks later Tori calls to tell us her son had broken his arm and leg by falling off of a swing and today was her first day back.

Interesting, so no one else could give us any call backs or heads up as to why we're left in the dark with no heat?

We had no adequate heat for 2 weeks...actually 3 months total.

We paid for a second $49.95 diagnosis...where "Manny" found we needed a Flame Sensor and Gas Valve. He replaced those warranted Goodman parts, and the furnace fan STILL won't shut off!

All our parts were free through warranty.
The following parts were replaced:
Thermostate 7 wire, capacitor (replaced by first company)
1 Roll out Switch, 1Control Board, 1Flame Sensor, 1 Gas Valve, 1Pressure Switch.

The furnace fan was still not repaired, even after all those parts were installed and 1st Choice was now done with us!

The problem still persists, but at least the A/C is working in this summer heat. We now have a home warranty and will deal with the furnace in the winter time.

We received all of our money back, spent on labor.

Throughout this infuriating ordeal, we repeatedly asked for Tim the owner to come and check out this frustrating situation. He was never interested enough to do so.
Told he was "retired from the field", but yet we were also told he
"was out in the field with one of his techs doing a ride along", one day.



Heads up: James is also a "smoker" and he will use your property as an ashtray. We found cigarett butts in our pool, backyard, garden, front yard and on sidewalk where he parked van. Very unprofessional and disrespectful.

He also accidentally dropped an old red coated limit switch in pool, and didn't tell us.
It got stuck in vacuum that dragged it to the drain, were it was stuck, and we had to actually jump in freezing pool in March to unstick it from drain. Fun.

In August my AC took a dump. After my landlord called several other companies, I was able to get ahold of 1st choice and had someone out same day. They were able to determine quickly the issue and provide a couple different solutions based on cost. I would highly recommend this company. Their quality and integrity were outstanding!

They don't service units on 2 story roofs apparently, and their ability to diagnose duct problems is very limited. I hired this company to clean my ducts, dryer vent, and to diagnose a leak in my system. At first they forgot to clean the dryer vent and almost left. After they said that was done, I stuck my hand in the outlet and pulled out a giant clump of dryer lint. So they went back to that for 10 minutes. Then when I asked what was up with the leak they said they couldn't determine it because they didn't have attic access. My building does have a shallow attic, but the attic isn't where all of the ducts are. Even if they were able to get into my attic, they don't seem to have the tools to inspect ducts in the walls or sub floors. Finally their "Antibacterial Fogging" as it's listed on my invoice is just a spray of something into the intake of the system. It is not actually a fog that will get into every corner of the system. Basically I paid $350 for them to dust the ducts and dryer vent. If I had not been actively monitoring them they would've forgotten the dryer vent. Their fogging isn't a fog, and they don't inspect anything really. At least they showed up on time.

Knowledgeable techs, great customers service, and competitive pricing. Great team and company!

First Choice came over to diagnose an air conditioning problem.

Their technician checked the unit and then went into our attic.

After evaluating the issue, we were told that the problem was due to a "coil leak."

The technician explained that replacing the coil would cost over $6,000, but that it would make sense to replace the entire unit.

They then became very aggressive about scheduling a time to provide us with an estimate for a brand new A/C unit.

The next day, I managed to find an actual HVAC repair company that came out and fixed the problem for $300.

I highly recommend against using First Choice, because they will lie to you and try to fraudulently overcharge you for unnecessary parts.