Cinnamon Energy Systems delivers a truly premium solar installation experience, marked by professionalism, organization, and comprehensive service. From the outset, the process was seamless, thanks in large part to the outstanding support provided by my representative, Jessica. Her deep knowledge of solar systems, paired with her responsiveness and attention to detail, made the journey toward energy independence clear and stress-free.

What sets Cinnamon Energy apart is their ability to manage every aspect of the project under one roof. They have established teams of roofers, electricians, engineers, finishing specialists, and logistics coordinators--all working in concert to ensure a smooth and timely installation. This level of coordination reflects a well-honed system backed by experience and a commitment to excellence.

One of the most significant advantages was never having to worry about utility company coordination, particularly with PG&E, or navigating city permits and inspections. Cinnamon handled it all. They also made tax season simple by keeping all invoices and documentation in order, ready when needed.

Every touchpoint, from initial consultation to system activation, reflected high standards of service and communication. I always felt informed, supported, and confident that the work was being done right.
(Writing supported by Chat GPT, but formulated from my sincere experience.
All services listed below:
Consultation
Quote
Engineer reports, drone footage provided and follow ups.
Roofers prepped my concrete tiled roof and painted vent pipes and power washed (extra)
Installation of home car charger, new Franklin Gateways (x2 and Tesla inverters (x2)
30 Rec Panels and 4 Franklin whole home Batteries.
My home panel required a re-certification.
Induction Stovetop

Great job, and service. Will hire again if needed

When the house goes completely black and subsequently, our entire solar system shuts down, one's anxiety level suddenly goes hay wire.

Really?? This can't be happening.

So, I contacted Cinnamon Energy Systems, my solar installer, and spoke to Paras Shah explaining that I had experienced a total outage; no electricity from my solar panels and no electricity from PG&E. Within 20 minutes, Paras dispatched Jonathan Munoz to my location to troubleshoot the problem. Jonathan recognized the problem immediately. A circuit breaker had been tripped. He reset the tripped breaker and the power was restored. We were so grateful.

However, on the following day (Saturday) we noticed our solar system was not working so we texted Jonathan about the issue. Promptly, he indicated that he thought it might be due to a faulty inverter and a replacement was ordered. In addition to the new inverter, he recommended that the BUI (backup interface), be replaced as well.

Once the replacement orders were placed and confirmation was received that the units had been shipped, Yvette Cisneros, their Service Coordinator, promptly scheduled the installation date with us. She was very accommodating and considered our schedules when making the scheduled installation appointment. Installation was set for 3/24/25 between 1pm - 3pm. From start to finish, Yvette did a great job keeping us updated. It was a relief knowing that she was always on top of things, allowing us to feel at ease.

When Frank Teague arrived, the lead tech, we found him to be very knowledgeable, approachable, patient and willing to answer all of our questions and concerns regarding the installation. He walked us through each step thoroughly and as we watched, we could tell he was exceptionally skilled. Soon after, Emett arrived to assist Frank especially when the heavier of the 2 units needed to be mounted in place. All in all, the entire process was very seamless -- Everything worked perfectly on the first try!

We want to thank the entire Cinnamon Energy team for being so attentive and ensuring customer service remains a top priority.

We had a good experience with Cinnamon Energy Systems, starting with our initial contact with Jessica Stephenson who was highly professional. Noelio Salinas and James Del Real did a very good job with the installation of our back up batteries. They were punctual and courteous. Jonathan Munoz, was very helpful in making sure that the system was up and running.

We went with Cinnamon for a 12 panel system with Enphase micro inverters and two 5P batteries, and are very happy with the system and the support we've received from the company. They distinguish themselves from other solar installation companies by providing dependable follow through, reliable communication throughout the design and installation process, directly employing all workers, quality of installation, and by being a truly local company (based in Los Gatos). I highly recommend them to anyone considering solar in the Bay Area.

The salesperson was professional, knowledgeable and helped us work through the options for our system. Of course, the sales people for ALL the solar companies are going to be super helpful because they want your business. One thing that Cinnamon did better than other companies during the sales cycle was to not pester us to death with calls and emails. Other companies continued to call repeatedly even after I informed them we had already signed on with Cinnamon. So irritating... Our Cinnamon rep stayed in touch but avoided being annoying. Also, unlike some other companies, Cinnamon didn't use any high-pressure tactics ("If you don't sign up by the end of this week, blah blah.")

Where I believe Cinnamon really sets itself apart is how the company executes after the sale. If you've ever had a contractor that you had to keep calling, or who set expectations and then didn't follow through, you know how frustrating that can be. With Cinnamon, the communication and follow through was nearly spotless. There was one incident where the person coming out for our pre-design inspection was late and didn't call to inform us. But other than that, the company did everything they said they would do when they said they would do it (or earlier). Whenever we had questions, someone always responded promptly. They guided us through the permit process, inspection process, and getting our PG&E plan changed. At every stage of the project, our expectations were set and then met or exceeded.

I am also very happy with the quality of the installation. The crew scheduled two days for the installation, but completed the job in one. The quality of the work appears to be very good. Everything was done to plan and all the components are laid out very neatly. Note that in the photos, Cinnamon offered to paint the conduit to match the house but we declined. One tip: if you don't want conduit visible on your roof, make sure that is part of the initial design (before you sign the contract) so the contractor can estimate the extra labor to hide the conduit as part of their work. Our house has old wiring, so we did experience problems with a few breakers tripping. It happened twice. This created some inconvenience because the problem occurred at night. For example, one breaker would trip immediately after we started our microwave oven. So that night, we had to heat our dinner in the oven. Inconvenient, but not the end of the world. But the electrician was able to resolve each incident the next day. Overall, the crew was professional and took pride in their work. And as I mentioned previously, everyone is a Cinnamon employee. I'm not saying all subcontractors are bad; I'm sure many do excellent work. But for us, having subcontractors in the mix introduces possible quality and reliability concerns, so we liked that all the work was done "in house."

Since the installation, the system has been running reliably and we are delighted with it. I enjoy using the Enphase app to monitor the energy production and storage. I especially like the micro inverters so that I can see how much energy is produced by each panel, and because if one of the micro inverters fails, the remaining panels will continue to function.

Again, we are very glad what we went with Cinnamon. I don't think we got the lowest price, but their price was competitive. We chose Cinnamon because we value supporting a local company and also enjoy the peace of mind that comes with knowing they do (and stand by) all their own work.