I'm not thrilled with the phone reception, but I figure they do their best. It just seems like every time I try to get them to call the rep coming out, or the one I've been dealing with, they can't get a hold of them. Either way, each time someone has visited, whether to inspect the house or treat for mice, I have been thoroughly pleased. I had treatment for paper wasps and mice in the attic. Both are gone now, and I can credit ABC. The free inspections have also helped me do my own research and treatment. I would definitely call them again. Also, the price was SO much more affordable then a local company here in Austin. It was outrageous how much those other guys were charging.

Representatives from your company preformed landscape repairs at my property on March 6, 2013. Of all the estimates that I received concerning the repair to my lawn, your salesman was the most professional and comprehensive. He is an excellent representative for your company. In addition, it has been many years since I had someone stop after the job was completed to be sure I was satisfied with the work performed. That says a lot to me about your company and your level of quality that you put into your work.

I would also like to let you know that the workers that were here to repair my lawn, were courteous, and very hard working fellows. They also represented your company well. Another thing that impressed me was the cleanup after the job was completed. There was not evidence that top soil had been delivered because they hosed the street down, The fellows also made sure that there were no remnants of sod anywhere. A person would never know that I had repairs done to my lawn other than seeing the new sod that replaced the ruts and the dead grass.

Today, I received an email from your account specialist regarding the payment of the balance due after the job was completed. Since a contractor was paying for damages, I provided your specialist with the information she required to receive payment for the work performed. After she made the necessary telephone calls, she called me back to let me know that all was well. My point in telling you this---you have an employee that follows up on a situation. People promise many things in business these days but fail to follow through on their actions. I commend you for having such an employee that has great telephone skills, is very courteous and if she makes a promise, she delivers.

It is my opinion that when individuals do a great job they should be recognized for it. All to often, people work their hearts out for companies and never receive the recognition that they deserve.

Your customer service is great.

Over priced and dishonest.

Evaporator coil leaking.
Company over charges for service call and testing.
Told testing fees would be reduced from the cost to replace the evaporator coil.
Larry the sales person calls and gives a quote of 1850.00.
When asked if the testing fees had been reduced from the quote.
He stated no and reduced the cost to 1650.00
Dishonest.
He knew what i had already paid.
The fee wouldnt have been reduced/ unless i cuaght the guy not being dishonest.
The company provided bad information concerning warranty work.
The leak started a year ago and the parts would have been covered under Carriers warrany.ABC didnt provide good information.Leaving the whole repair parts and labor not covered.
ABC has lost a customer/ being dishonest does not pay.

I solicited their handyman services. What a nightmare. Stay away! They sent someone at my property, and I am sure he meant no harm, but was ill equipped for such a small job I wanted done. The job - Get rid my old plastic tub shower sliding door and clean and recaulk the tub. If I knew that it was that easy to remove my tub sliding door, I would have done it myself. That was the only thing that was done right. He left my tub messy and dirty. He did try to clean it with acetone, which I thought would either make him faint or even worse.... He spent a lot of time on the phone w/ multiple people asking for advise. He kept on telling me he wished, he had his bag and his materials. Are you kidding me? I took the day off, so I can baby sit and google how to take the grease and best cleaning agent for grout, stains are. It even gets better, I asked him how soon can I use my bathroom, as he finally got to recaulking the tub. He then stated " Well let us read the instructions, 24 hours." Ok, so today I spent 3 hrs trying to clean my tub, which I paid close to $300 to get done. Waited 24 hrs to turn on the water, and low and behold I now have a leak downstairs. Now what he was doing on my tub, I don't know. All I know is he told me someone will be calling to set up an appointment for your tile. And this morning I got that call. And to think I had the same companys handyman services come and give me a quote on another project! I don't think so. Extremely unhappy and Disappointed customer! If this company cares about their customers, they would make this right.

Get a second opinion on Air Conditioning Repair! We have been using ABC for many things over the years, and we thought we had a great service man who has fixed our unit several times. However, our unit went out last week, and we were told by ABC that it would be $1000 to repair, and they urged us to purchase a new unit for $6,000. I decided to get a second opinion, and we had someone else out who fixed it for $175 (plus $75 service call), and had our unit working in no time. I am never using ABC again, and I wonder how much I have been overpaying them to make repairs for the past few years. Very unhappy about this, but for us, it has a happy ending because we did find a new AC guy who is awesome!