Pest Control: 5 stars!
We have had pest problems here since before we even moved in to this home, so we have consistently maintained ABC pest service. And no bugs - unless we get lazy and delay service for a few weeks and start seeing the occasional unwelcome intruder.

A few years ago we found termite damage in a tree that was near the house, so we had termite treatment, out of an abundance of caution. Pricey, but worth the peace of mind.

Last year we had rodents in our attic & other places and, thinking it was roaches, we called ABC to treat. When extra pest control failed to solve the problem, we requested Juan and got his expert opinion that we had, not roaches, but mice. ABC treated for them and voila - no more rodent problem!

Lawn Services: 3 stars, so far. I initially had issues scheduling the treatment - it took a couple of days for them to set a date for my treatment, then I had to call & email them to find out what the date was. They didn't really ask what day worked for me, they just told me I was on the calendar for Wednesday; they did not initiate contact with me to work with me to schedule my lawn for treatment. Once the treatment date arrived, it was raining so I wasn't sure if they would come or not. I called them in the morning around 9 to check. First they were not sure whether they would get to me or not. Fair enough since they might still come if the rain let up early enough. But when I called back later, they informed me that I'd been rescheduled for treatment on Saturday, 3 days later. This was bothersome because (1) I don't understand why they didn't call me to tell me my lawn treatment had been rescheduled (I had to call them, and theoretically I could have waited around all day for the person to show up since the rain had subsided around noon); and (2) what if I were not available for Saturday? They seemed to think it was fine to reschedule my treatment for Saturday without asking me whether I would be able to accommodate them on Saturday. Sure, they can do the front if I'm not home, but our back yard is always locked unless someone is here to attend to it. Not the best way to run a scheduling system.

In short, they must be accustomed to doing lawn work entirely independent of anyone being home; something I am not used to.

I need another treatment in another week, then hopefully my lawn will come back from this problem it has. If the treatment works and my St. Augustine recovers, I'll overlook the scheduling stuff since good results are what I'm ultimately looking for.

We used these guys for pest control for over a year and we were still seeing roaches. Since we are not home during the day, we don't even know if they actually came to spray on our scheduled date. For all we know, they could have just been spraying water....and I heard that they do this. We even told them that we were still seeing roaches and all they did was give us some cheap glue traps to put around the house. Didn't work. And be careful with this "contract?" they make you sign. From what I read, it is not legal. Bottom line...don't use them.

Here's what I'm fed up to my eyeteeth with: give me a damn estimate over the phone, even if it includes plus or minus thousands of dollars based on the severity of the problem. Yes, you can provide this, as can any purveyor of any service. You can provide ballpark estimates that allow for those degrees of error as I had mentioned previously. You can say something could cost $X if it's simple, $XX if it's less simple, $XXX if it's really complicated. That's all I need!!!! Otherwise you're just bilking each customer for whatever you can get out of them. And if you refuse to go off of some sort of pricing sheet, which we all know you have, then you're nothing more than crooks. And I put one star only because Yelp doesn't allow zero stars.

I've been pleased with ABC's pest & termite services but not their AC service. I earned a free AC tune-up with their rewards program. Their tech said my inside unit had a mold problem and showed me a photo he had taken with a gooseneck camera showing that the coil was dirty and needed cleaning. I called a different company out for a second opinion, and their tech told me that the ABC guy was just trying to scare me. Only about 5% of the coil was dirty, and the rest was clean. There was also no mold, just some dirt that could easily be vacuumed. If I hadn't gotten a second opinion it would have cost hundreds to get the coil cleaned.