So I rent/own a condo. ABC is contracted by the condo association HOA and the property management to control rodents and pests at the condos. This will be the 4th the fourth time I've had rodents in my attic! Seriously! If I could patch these entry points myself I would but since you are contracted to do a job you need to do it right/correctly the first time! So I get woken up at 2:45ish AM 2 weeks ago by loud banging in my attic because this is the 4th time and no one has done crap about it including the HOA and the Property management co REALMANAGE so I call ABC and leave a message after being woken up because I haven't heard from anyone since I first reported this on 1/5/17. Well low and behold David the inspection guy calls me and tells me I can't call them that the property management has to! Well they did and he states oh now he's come out here and did and inspection and turned it into Realmanaageand claims Amber told him to hold off! Well sure I believe all this so I call her no reply email her no reply! Wtf is going on with the company that needs to fix my attic entry points!?! What is wrong with the property management co REALMANAGE!?! Seriously do your jobs! I'm contacting the health department as this is a health and safety concern and no one is doing their jobs to remedy the issue! Good luck! I wouldn't hire you to kill a fly pathetic company that does shotty work patching holes! You should patch from the inside out and that has never been done so there you go this is the 4th time I've had rodents and I'm sick and tired!

ABC gets 1 star because of their difficult scheduling. I can't say anything about their actual service, since I haven't experienced it yet. My refrigerator broke, so I called on a Tuesday morning at 8:30 am to see if someone could come out that afternoon. Getting a person on the phone and scheduling was very easy. The phone operator said they could get someone to my house that day. I told her I would be gone from 11:30 am to 3:30 pm and asked if that would be a problem. She said she would make a note of it for the repairman. I worked at home until 11:30 and then left to attend meetings. At 2 pm, a repairman called and said he would be at my house at 2:25. I was in the middle of a meeting with a client and didn't even see the message until 3 pm. I got home at 3:30 and re-called ABC. I was told that I was still on the list and would be the next stop. At 5 pm, I called back and was told that the repair people work only until 5 and I could be on the schedule for the following day. For another 8 am - 5 pm "window".

I don't know who their customers are. Apparently, I can only use them if I can be home all day or within 25 minutes of my house and able to drop everything to run home.

Update: I'm giving back one star because the general manager just called and was lovely and said their going to look at changing their renewal billing practices

..............

We had rats Dec of 2015. We hired abc to get them out and keep them out. In their defense we don't have rats (Jan 2017).

When they came out to seal up the house the worker left large triangular shards of razor sharp metal all around the property despite the fact that I have small children. They also had to come back out and redo the work when we got rodents again because apparently they forgot to seal several large areas. (The person who did the re-inspection seemed shocked)

This however wasn't enough to get me to leave a lousy review because we all have bad days. In November of 2016 I got an email explaining that if I wanted to renew my warranty I needed to pay $213 and schedule a re-inspection and if not then no action was needed. I took no action.

In December of 2016 I received a bill. A legit bill. No explanation, no "if you what" just a regular officially bill for $213. I called and complained (passionately) to the First Lady who answered and her male supervisor and billing who all assured me that it wasn't a "real bill" it was a "pre-bill" even though it didn't say that and included a hyperlink to a payment page.

I complained about how it wasn't a pre bill because nothing on it indicated such and that if someone's grandmother had gotten this or someone's spouse they'd pay it without questioning because it contained no offer of services but was a bill for services rendered. They also said no one has "written" that bill it was just automatically generated... because apparently computers are magic now

They assured me that my account would be cancelled (which I also complained about because there shouldn't be anything to cancel) and that no further action was required on my part and that they'd talk to someone about the possibility of changing their billing procedures.

Well here we are Jan 2017 and guess who just got an identical "bill" but this time it says my account is 30 days overdue. This slimy, horrible, dishonest practice of sending out fake bills is completely and utterly distasteful and I would never recommend anyone use a business who engages in such practices

I was just charged for tree trimming on a card I had on file for another service. They had no authorization to charge the card and the tree trimming was not performed as estimated. I will up date this review when the situation is rectified.

I will say the irrigation service I used twice was great. The rodent control is reasonable and well handled. The billing to a card an unauthorized charge is completely unacceptable! I will hope it was simply a rogue billing agent rather than a company theft on my account.