I appreciate the owner of ABC responding to my review re: my sewer line installation. There are always two sides to every story, and the fact that the owner took the time to write such a long review is admirable. The fact that he never spoke to me and only got his information from, I suppose the supervisor who wasn't ever able to make the installation a reality, is not admirable. I do believe that a person needing a sewer line will appreciate both our reviews as what we each wrote helps a thinking person determine where the truth of the situation lies: for instance, and this is just once instance: The owner's assertion that a family of four, under pressure from a City code violation deadline (yes, if your sewer line is broken, the City will sue you if you don't get it fixed in 120 days.) would want to take their laundry to the laundry mat week after week after week after week, (That is FOUR weeks for those of us counting) that we would avoid putting anything solid in the toilet, week after week after week after week, that we would not cook at home and take spit baths in the back yard week after week after week after week all because we ONLY wanted a particular plumber to do the job, well, either we are weirdos or the owner is not thinking this through. I hope these images of what not being able to use a sewer line the way it is intended to be used will help the reader understand why when you need a sewer line, you need it ASAP. I just paid the utility bill for the month in question and my family of four, including watering the garden, used exactly 1,500 gallons of water during this period while we waited and waited and waited and waited for ABC to do their job. Average water use in the US per person is 64 per day. We used about 12 per person per day. The reader can decide what makes sense in this situation: Would we want to flush the toilet or would we want to have a only a particular plumber fix the line? (and note to business owners: Blaming the customer typically isn't a good plan: Customers are not always right, but customers do always deserve respect and Les' response makes us sound cra cra with our plumber love.)

Perhaps the plumber was on his way that Monday when I finally said enough and fired ABC. All I know is that no one from ABC was at my house from 8:00 to 9:00 a.m. for the fourth week when I was told to expect someone. An ABC truck had been driving aimlessly through the neighborhood and even parked in front of my house for a few minutes before leaving, (and I did chase him down and he said he was called to another site.) but by 10:00, a full hour and a full four weeks after the job was supposed to start, I called and fired ABC. And finally, then a really odd thing happened: ABC called me! Three times. During all of this time, ABC never called me to say they were cancelling or to tell me what was going on. I initiated all communication with them. I didn't take the call because I was busy trying to find a plumber to do the job, so I was really shocked when at 11:00 ABC showed up to work. Luckily I was still at home and sent the guy on his way (the same guy form the morning drive by.) I hired a company the next day and had a working sewer line within 1.5 work days. Oh, and it poured the night before, but they were able to do the job so .... oh, and that 12 hours total included a 4 hours wait for the city inspector.

I still think ABC would be fine for a quick snake the drain or to replace a pipe. i.e the plumber is there, gives you a bid and performs the job all in one trip. But my experience is that ABC Home & Commercial Services never communicated or showed up past that initial bid. Oh, actually I am incorrect: There was the confused worker who showed up an hour after I had fired the company. When I told him I had fired ABC, his reply? "Geeze. I wish they would have told me."

Communication isn't their strong suit.

I currently have a contract with this company for residential pest control but I know I am paying WAY too much for the service. I will say, the people that they send to your home are very professional, timely and nice. But, anytime you need a quote they send out the sales guy who tries to sell you overpriced services and insists you sign a stupid contract! Annoying! The accounting department has made multiple mistakes on my account (strangely, always in their favor, hmmm).

AND my husband just told me about this - on one occasion, we had a dead rodent in our attic, so we paid ABC hundreds of dollars (after we signed a contract of course) to come out and get the rodent out of the attic and plug up all of the vents in the attic and around the roof so no more rodents could get in. A day later, a woman from ABC comes to our house stating it is in regard to the rodent issue. She walks around our house and then tells my husband that we have lots of vulnerable areas around the vents that need to be plugged and then asks to go up in the attic to try and locate the dead rodent. My husband is totally confused because he thought she was there to just check the other technician's work, like a quality control thing. He explained that ABC had already come out and allegedly plugged all the holes/vents and taken the dead rat away the day before. At that point she looked totally confused and told him that her dispatcher must have sent her to the wrong house and she took off. What the heck???

I had excellent service from the pest control team when they came to eliminate bed bugs from my house. Even better, we moved shortly after and thought that the bugs had come with, JJ and his staff came out and checked everything out no hassle no fee. He really made the process easy and was very flexible with his appointments.

I would recommend these guys for SURE

I Have used ABC Home Services for my landscaping Air Conditioning and plumbing repairs and the employees have been very professional and just a great attitude . I would use them again because i trust this company and wish they could do carpet care and laying wood panels in your home. Yes they are experts in their fields.

I should have read Yelp before calling these people. I needed to have a pump replaced on a swimming pool and originally I went by their shop and was quoted around $300. When the pump suddenly failed, I was on my way out of town but needed to have it done. When I called them back to schedule I was told that it was $300 for the pump and around $100-$150 for installation. While not pleased I went ahead and scheduled it. When I returned from out of town I had received a bill for $525! The office manager explained that they had problems removing the 4 bolts that held the pump in place so they were charging me for the extra time. I expected that if you were paid over $100/hour you should be able to remove 4 bolts in 1 hour. While I left messages for the manager to call me back to discuss the overcharge, they will not return my calls.

There are plenty of other more reputable service providers available in Austin, don't waste your time with these people.