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ACE Handyman Services Buckhead-Smyrna
Home Care & Success Stories
ACE Handyman Services Buckhead-Smyrna
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Jeanne S.
Art is wonderful! I recommend this service to everyone. He was on time, polite and expertly completed the job
Review from Google
Junko Y.
The service was quick and efficient. Art was very friendly and easy to talk. Thank you so much!
Review from Google
Rachael W.
Art is the best!!
Review from Google
Kathleen J.
My experience started out well and the work completed was done well. It is what I would expect from Ace Hardware. My work to be done was caulking around 3 small bathroom toilets and pressure washing a small patio attached to a townhome. I was guoted $190 for the 1st hr , $130 for the 2nd hr. I was told my booking was for 4 hours, 8 am to 12 pm. There was no way this work would take 4 hours but I thought this time block was given in order to give the handyman plenty of time. The appointment time was changed per Ace scheduling for 2 persons instead of 1 person taking less time for the same cost. The work was completed in 2 hours which was reasonable for the jobs scheduled. The caulking took approx 20-30/min and the pressure washing 45min to 1 hour. This was plenty of time for 1 person; however both handymen came and worked together. When figuring up my charges I was told by Art “we took 1 hour off your time” I did not understand his comment. My bill came to $480 which was more than anticipated for 2 hrs, $190+ $130= $320 and any charges for equipment used. After reviewing the invoice I called Dawn for clarification. She told me Mike would call me back. In discussing this concern w/mike I was accused of trying to cheat him out of labor costs, he aggressively argued I was being “ intellectually dishonest”, He twisted what I was saying, trying to confuse the discussion saying “ so you think that one of us just sat around and didn’t do any work”! Over and over I told him I was not questioning the work done but why I was paying for 4 hours (ultimately 3 hrs after they removed 1 hr) when the work could be done and was done in 2 hours. It was completely reasonable 1 person could do these jobs in 2 hours even though 2 people came. In the end I agreed to a refund of $65 because I could no longer subject myself to Mike”s verbal hostility, false accusations, unprofessionalism, aggressive tactics. The conversation ended with Mike telling me<br>“ don’t you ever come into my store again!” I have never been treated so poorly, beyond belief actually that any staff member let alone a franchise owner would talk to a customer this way. I have always spoke highly of the friendly and knowledgeable staff in the West Paces Ace store and I have been a customer there for 23 years!
Review from Google
C M.
It’s a challenge to find good services at a decent price. I’ve had at least four contractors in my home for repairs in the last three months. I tried ACE Handyman services on a whim. I’m so glad I did! They made everything easy and Armando was quick and thorough. I will be using this service again!<br><br>Replaced a garbage disposal<br>Replaced a GFCI outlet<br>Only took 1-hour to complete vs the 2 estimated. That really gave me confidence in using their services again.<br><br>Update: I needed help with a leaking hot water heater. They (Justin and Armando) listened to me, arrived when scheduled, and were very thorough. I will be using ACE again.<br><br>Update: I requested service to help with an HVAC crawl space filter and some water valve trouble. They sent Art pretty quickly. He had it done super fast and was a real help.
Review from Google
Linda M.
Ace Handyman Services mirror the superior customer service and expertise I have grown accustomed to with the Ace retail stores! Quick and easy scheduling. My "Handyman" Art showed up promptly and finished early. I threw another job at him and he was able to complete. He did quality work and had a pleasant personality. Highly recommend Ace Handyman for your next task, large or small.
Review from Google
May 14, 2026