Handyman matters came out and gave us a bid for installing baseboards but ended up charging us $3,275.76 dollars more than what was bid with little to no explanation as to why it was thousands of dollars off from the initial bid. They also did not finish the job to industry standards.

After a thorough inspection of our home and areas to be completed, we received an e-mail that we later had approved through our insurance

“To install new base boards in the kitchen, dining, laundry, living room, office and master and paint will take about 2 days with one craftsman, or about $1,380.
The two small rooms upstairs will take about 6 hours, or about $510.”

When the handyman arrived he said the boards were too high and needed to be stripped down which we agreed to. This took an additional 2-3 hours which we approved. I was out of town on business and explained to Bob our handyman over the phone that this is being covered by our insurance and that must husband was not authorized to sign off on anything because I must get things approved through our insurance first and my husband has no idea what was quoted or how to pass the info to insurance for approval. Bob assured me he would let me know if there were any changes and I trusted that.

The project took 4 days to complete (so we were told. we were both gone while work was being done so there was no way to know if all the time spent was done wisely.) After completion and payment my husband text me a photo of the bill for our records and the total amount charged was 5,215.76 an increase of $3,275.76!!! My jaw hit the floor! We had made zero changes from the original request with the exception of 3 additional hours with one craftsman cutting boards down and the estimate increased by that much? I called handyman matters immediately and asked them what had happened and why the increase and they said it took longer than expected and required an additional guy. When asked why I wasn’t made aware of this prior, in order to get it approved through our insurance company, they said they gave a paper to my husband to sign and explained it all to him, which my husband says never happened. He can’t read without glasses and he said Bob put a paper in front of him and said I need this signed to keep moving forward with the work with zero explanation as to what was being signed. I did not give authorization for my husband to sign off or agree to any increases and was very specific that I was the only person authorized to approve any changes to move forward yet Bob disregarded my request and knowingly asked my husband to sign anyways.

I called and disputed the charges and said I would do my best to get it approved through my insurance but because they went ahead without getting approval first as I had requested that I most likely won’t be able to get anything additional and to please let me know how they would like me to proceed. I was told I would receive a call back, but instead received a letter from their attorney requesting full payment or further actions would be taken.

In addition the baseboards were not painted with the proper paint and nailheads were not puttied or painted. Putty was left rough in spots where they attempted to fill. I called and expressed this to Abby and asked why we were quoted 4times less than what was actually billed and she said she didn’t know but that we are required to pay and can talon to their lawyer with any further questions.

We feel robbed and taken advantage of. I still can’t wrap my head around how they can quote the time and money it will take to complete And be off by over 3k dollars in their estimate.

This transaction felt very dishonest. We will never hire them again.

I hired them to finish building a wooden swing set for my chronically ill toddler, who is unable to leave the house often due to his illness. My husband had begun the work, organized all the pieces, and marked his stopping point. Our handyman was very kind, but worked very slowly. After 4 hours and $400, I had one tower built, of which my husband had already done half, but no slide or slide platform and no swings.When my husband went to work on it some more, he had to spend over an hour taking it apart because it had been put together upside down! I called the company and tried to get them to help me, but all they said was that it normally takes much longer to build these swingsets, something that was NOT mentioned when I first called to book help, and that didn't account for the work being done wrong either. All I want is a place for my son to play like a normal kid for a few minutes. All I got was wasting $400 and no help from the company to make it right.