The team at Advanced AC and Heating was extremely responsive and professional. We were in a bind and they helped us out - finishing the work on a holiday. The pricing was fair and the estimates on their service times was very accurate. I was very pleased with their work and results.

Not a fan. Recommended to us, Charles came out to inspect our 3-ton unit. All I seem to hear from him was out bad the 5-ton work was done by another company and that the 5 ton was too big. I said we have been in our home for 25 years. We had a 5 & 3 ton installed when the home was built. He didn't believe me, that said, he kept bashing the other company and it took me to ask about the 3 ton for him back on the reason he was sent out. He could have done a much better job at explaining the 5 Ton without all the hot air. As we got back on track for the 3-ton, pricing was 5 different levels from Platinum Plus, Platinum, Gold, Silver and Bronze. When I saw $21k for Platinum Plus for a 3 ton, I was done. I've grown up here in the Austin area. I'm always about giving someone an opportunity. This is just not how you act esp bashing another company. I don't care who you are. There are better ways to handle yourself. I would not recommend this company to any of my friends and family.

"Your technician came out on a Sunday afternoon for your no cool issue and the diagnostics performed were needed to figure out exactly what was needed to repair your system. We do this to ensure that all issues are being addressed based on our extensive screenings, in your case we did need to send the comfort advisor out to your home to provide you with a realistic estimate based on the amount of work needed and due to the unique build of your older Austin home."

Response: That is your process, but it is sub-optimal. Many other AC companies will provide a quote with a technician onsite or even just providing enough info via email. Your comfort specialist are salesman by another name and very unnecessary.

"Your technician stated in the job summary that the pound of refrigerant was added in an attempt to see if the unit was low and not a restriction. Suction pressure went up, indicating there was no restriction and the unit likely had a leak. Upon completing the leak search, a large leak was found on the indoor coil. The technician also stated that the unit is still running but will struggle and there was likely only a day or two before refrigerant ran out."

Response: He did not have to add refrigerant in order to do a leak test. It is cheaper and less damaging to the environment to use Nitrogen to test for leaks. The refrigerant did not take a day or two to leak out, it escaped immediately, despite his claim it would last "a day or two." Also I believe he knew the refrigerant was low from the very beginning when he applied his gauges, the only question was why it was low and his theory was the coil was the most likely culprit.

"We did not recommend adding the refrigerant to cool down your home, it was used for diagnostic purposes as the leak was unknown at that time."

Response: Again, Nitrogen or another cheaper, less harmful material should have been used. Again, he claimed it would cool down the home for "a day or two" as long as it was kept on and pressurized.

"The following day our comfort advisor came out to give you a quote for the replacement and offered you cooling options to hold you over until the unit was replaced, should you have signed off on the estimate. In terms of your estimate, your coil was on the opposite side of your furnace and your return plenum. The entire system had to have been installed and the return plenum built up whilst in the attic. In order to replace your coil, we would have to disassemble the plenum and move the furnace over so that we could remove the previous coil and replace it. From there, the furnace would have to be moved back into it's original position and the plenum would have to be reassembled. It is a labor intensive project and we want to ensure we are creating a safe work environment for our crew."

Response:
If you think all that was required to remove the coil while leaving the rest of the system intact you should contact New Generation Air out of Manor, Tx. They were able to remove the coil in forty minutes without cutting it into pieces or otherwise making it into a larger job than was necessary. They finished the job by noon, so no doomsday scenarios of an all day job as presented by your comfort specialists and for less money.

I called for an emergency Saturday appt and received a home visit within an hour. Since then I have received excellent, prompt, and consistent service with the same technician visiting about 3 times due to ongoing rodent issues. Shout out to Bruce S. who has had to deal with the rodents firsthand! He has been so professional, informative and kind during this stressful time. Thank you in yo Bruce and the team!!

Justin came out to my residence on 14 October 24 with a coworker. Diagnosed issue and completed what needed to be done. Both were very nice and professional. Justin explained everything that was wrong with my AC unit and what needed to be done. He also suggested options and advised me s to what needed to be done going forward. Both were nice to work with. Thank you for your service guys.

My tech, Joe, was very friendly and put me at ease. He showed me everything we needed to fix and some items we can do at a later date. I felt so comfortable I signed up for the annual membership.
Booking, service, and payment all easy.