I don't write reviews often unless it's extremely poor, or in this case, excellent service. I called first thing in the morning the other day after discovering my ac stopped functioning. I spoke with, what I believe is the owner. He was professional and listened to my problem and the troubleshooting I had done. He made the appointment for me that afternoon at 2pm. I was notified via text the tech was on his way, about 40 min early. Unfortunately I was planning on 2 and just was served my lunch. I called them to ask if the tech could wait about 30 min and he obliged. The tech (Travis) showed up shortly after I got home at 2 and I explained what I experienced and my troubleshooting steps. He took a look at the system and gave me an estimate. The total time working plus diag was about two hours. I made sure the tech was hydrated with cold water and he was very grateful. I even offered him beer but he politely declined. The total was just a hair less than the estimate of 1500. I was completely out of refrigerant and my discharge like was plugged up again. I thank both of the gentlemen that I had the pleasure of dealing with and appreciate their patience. My ac is working cold again and my family and I will survive another summer.

This is yet another, extremely justified 5 star rating. Why? This is worth the 3 minute read...read on....

Why a 5 star review from me, someone who takes ratings seriously, rarely gives 5 stars and only to those truly deserving? Because my 3 experiences have been outstanding. All 3? Yup, can't be coincidence.

This morning I identified quickly that downstairs was warmer than normal. I checked the air handler and thermostat, both were working fine. Went outside to find the fan outside was not turning. It's going to be 113 degrees today, not cool! (pun intended). Having used AirTime twice in the past, I called them at 7:20am. Lowell answered immediately. I told him what was happening/ He said "sounds like X is wrong." I asked if that was common and if it was expensive. He said it was pretty common and told me it was about $250'ish. He said he could have one of his newer, but very experienced guys, named Grant, here between 9am and 11am. Sure, I thought, that's in only an hour and a half best-case, that's quick, excellent, send him over. The second I hung up the phone I got a text saying "Hi, Grant from AirTime is scheduled to arrive today between 9am and 11am". Awesome, great knowing I was on the schedule and had acknowledgement.

At 8:36am I received another text saying "Grant from AirTime is en route". Are you kidding? Awesome, in real time I knew he was on his way, and earlier than planned. I this too good to be true, is this guy going to be fresh out of HVAC school or was just fired from his 4the consecutive job in the last 6 months. Nope. Grant showed up and was a mature, tenured, experienced technician who is clean, friendly, articulate, knowledgeable and thorough. He took the cover off the big A/C unit and in less than 3 seconds said "that's the problem, right there (pointing to it), see how this XX is swollen up? It's bad." He said "let me show you on my multi-meter what it says and what it should say." And he did. Outstanding communication, thorough and technical. He fixed the issue with a new part he had in his truck, tested other stuff, told me the statuses, gave me some advice on longevity of the units, filters and cleaning and headed inside to give me the invoice.

How much? Almost exactly what Lowell initially thought it would be on the phone. Perfect! Did Grant write me up a paper invoice? Nope. They have a real-time app on their phones that does everything. Ten seconds after he finished it, my invoice showed up in my email and a text. Fantastic, fast, easy, convenient! Grant said goodbye, thanked me for calling them (great advocate for this clearly excellent business) and gave me a couple business cards with a discount for my next service. I then realized I had some of those cards in my file from previous service. But, I was so caught up in the moment of not having air conditioning, the pigeon control guys working on the house and getting my kids off to their first day of school, that I forgot to use the discount card. No worries, I figured, I'd use it next time.

I called the office to tell Brian how fantastic Grant, Lowell and their automated systems were. Lowell answered and asked if he could help with anything since Brian was in the field. I told him Grant just left and I wanted to tell Brian how great they were. We chatted for a minute and I told Lowell that he was 'on the money' with his initial estimate of issue and cost. I mentioned that I forgot to use my discount card, but no worries, they already charged my credit card today so I'd just use it next time. He said, "Nah, I'll just take care of it now and refund you the discount amount." What? Really? Who does this? AirTime does this. They are fantastic in all regards. They are customer service focused to the max. Brian called me back a bit later and, in typical style, was very appreciative and thoughtful. It seems to run in their blood.

Why 5 stars? These guys have found the magic sauce. They care about their customers, they are responsive, service focused, very competitively priced, they treat each other with respect and care, are outstanding communicators and technicians, are prompt and timely, keep their word, and are trustworthy. It's shocking (in a good way) to find a company like this. If they remain the same going forward, I see absolutely no reason I would ever call another A/C company. After all, what else could you want?

Honestly, if you have an issue with your A/C and you don't call AirTime, you're making a mistake. In my experience, you won't go wrong choosing AirTime for your HVAC work.

On Friday, July 27th I arrived home to a house that seemed considerably warmer than usual. I checked the thermostat and it reads 89 degrees, but we normally have it set for 78. I'm like, oh shit, the AC is not working and here comes a hot weekend. I go straight to the computer, look on Yelp to see reviews for "AC Repairs" and find at the top of the list AirTime Cooling and Heating and start reading the reviews. I'm impressed, so I proceed and check their website... find a coupon, call the number and leave a voicemail message that I need help. About 15 minutes later I get a call back... I'm impressed again. I explain to Lowell my situation, he recommends I check my air filters, which I did - he was right they were bad and needed to be changed (I had totally spaced on how long it had been since I last changed them). Lowell told me how normally their weekend service calls are much more $ than a weekday and they were booked up (being that we're approaching 4:30pm on a Friday), but he'd still give me their special $59 rate for a Saturday morning service call... that was great! So per Lowell I changed the air filter, turned the AC off, let it set for about an hour, turned it back on and the house started to cool off a bit to where we could manage through the night.
Morning came and Josh arrived. He and I climbed on our roof and both of us were shocked at how cemented up our AC was. It was like someone had plastered all around the doors so we couldn't get into the controls. We had some insulation work done about 1 1/2 years ago and don't know if they did it or the previous owners, but Josh had to use a saw to open the doors to our almost 8 year old York AC. As we're on the roof and he's checking the thermostat the fan dies... it literally konked out as we're standing there. Well... that's pretty much it, time for a new AC. We sit down and discuss our options and choose a Trane HP 15 Seer. Because I had read previous reviews, done some online research and my wife had spoken to some people she knows who have had to replace their AC units recently we were confident we were getting the best deal from AirTime without having to call around, including a $1000 rebate and $100 coupon I found on their website (I always look for coupons!).
So... here we are, Saturday and we've no AC and it's hot out... well AirTime provided us with two portable AC's for our home. We have 2 boys and 3 dogs, and we needed to keep cool... this is GREAT CUSTOMER SERVICE!
On Sunday night, yes, Sunday night... Brian the owner came to the house to measure for the new AC to be installed on Monday. Again I joined him on the roof to confirm what they'll be doing to remove the old unit and install the new one. While he was measuring I decided, since I'm up there to trim some branches off a tree that was hanging over the front of the house and Brian came over and helped me!!!
Now it's Monday and time for the new installation... we've got Scott installing the new control panel inside, a different Josh and Sterling doing the install on the roof. It was cool to watch the crane lift the old one off the roof and the new one up. It only took a couple hours once the crane arrived. The guys were very nice and explained what I needed to know about the unit.
Tuesday, Brian the owner called me to ask how everything went and if the house felt good and explained the warranty info would be in the mail soon once they do all the registration for us.
I took a few days to write this review because I wanted to make sure everything has been good with the AC and it is. I can honestly say that I am soooo glad I read the very positive reviews on Yelp and called AirTime because they truly have provided us with excellent customer service and a nice cool house again. Thank you Brian and all your guys - I will recommend you to anyone I know!! - Liz

Called Brian to service an old air conditioner and found out from Travis that the service technician dispersed by our home warranty company overcharged the system and did not find 2 failing elements. Travis performed service and the unit was working within the hour however long, story short, the heat this year was too much for the old unit and we asked Brian for a quote on a new system.

Brian went right out to our house and provided a quote not long afterwards. Was not a difficult decision for us because the quote was the best and Brian, Travis and the entire team are super responsive, and their expertise is outstanding.

When the old unit failed this past week, we called Brian on Thursday morning and the new unit was installed that very afternoon!

We have a very cool house now, thank you Brian, Travis and the entire team!

I wish we could give Air Time Cooling and Heating extra points for their responsiveness, workmanship, and expertise! We will recommend Air Time Cooling & Heating every opportunity we have!

Ive had Airtime come out twice this sunmer for my rentals, both Josh and Travis were awesome. They came out the day off and resolved all issues in no more than 1-2 hours. It was great to find them on yelp.

Stellar service and quote process! I'm genuinely delighted by this company's intelligent use of technology and follow-through. Sent me a quote within 5 minutes, and had a technician out the very next day. I received text notifications throughout, so I was able to keep track of
the appointment as I worked it into my very busy schedule. Technician, Josh, was very friendly, very helpful, but most importantly, capable of completing the task efficiently. This was an install of 2 Sensi WiFi thermostats (his first time installing this brand). The new brand didn't slow him down and he took the time to
verify that the AC was operational post-install. Had to
go into the attic to configure c-wire. Well worth the money for the service. Well done, fellas!