I recently had a persistent toilet leak that was causing a lot of frustration and water waste. I called Apex plumbing and I couldn’t be more impressed with the service I received.
From the moment Josh arrived, he was punctual, professional, and extremely courteous. He quickly diagnosed the issue, explained everything clearly, and got straight to work. The leak was fixed efficiently, with no mess left behind – you'd never even know work had been done, except that everything was working perfectly!
What really stood out was his attention to detail and respect for my home. He even checked to ensure everything else in the bathroom was in good shape before leaving. It's rare to find someone so knowledgeable, honest, and reliable.
If you're looking for a plumber you can trust, look no further. Josh truly went above and beyond, and honestly was just a really great guy to chat with! I will absolutely be using their services again and recommending them to family and friends (and asking for Josh specifically!)

Zack did a fantastic job with our project. Prompt, professional, respectful of property, informative... Excellent experience.

Apex was resposive in scheduling the appointment and making sure I had the quote in advance. Thanks!

Called Apex due to a broken shower handle that we thought was causing a leak. Plumber came out said yes the handle was broken but the cause of the leak was actually a more invasive drain repair. He said he could not fix the job without the proper tools and would have the company call us to put us on the schedule first thing the next day to fix the leak and address the handle.

Next day no one called finally about 11:00 a.m. I called and they said sure they could put me on the schedule for 4 -8. About 5:30 p.m. we got a call saying that the job was a two to three hour job and would take too long so we needed to be rescheduled for the next day.

Okay fine, now we're two days into this but the plumber seem nice and knowledgeable so we again agreed. He said someone would call to let us know our new time frame. No one called. I finally called that Friday morning no one answered. Texted the plumber he said yes I had a 2-5 window. Okay good to know since no one called.

At close to 4:00 p.m. of my 2:00 to 5:00 window I called and spoke to a lovely woman named Tori explained the situation and why we were frustrated and that I was concerned that if 5:00 p.m. was too late to do the job on Thursday was 5:00 p.m. going to be too late to start the job on a Friday and we didn't want to be rescheduled. She assured me somebody would be there within the hour to start the job. She apologized profusely said she understood why I would be frustrated and sent me a $50 Amazon gift card. I was impressed at the way she handled it and thought okay we'll keep it moving.

Sure enough the plumber showed up within the hour, worked for about 30-40 minutes, said he had to go get some supplies and left for an hour and 41 minutes.

You can imagine it's getting pretty late at this point he seemed tired we were tired we were frustrated we had five or six conversations with him regarding the handle at which point he finally said that he had not brought a handle as he said he would on the phone the day before but that we could go buy one. At 9:00 p.m. my husband goes out to Lowe's to buy a handle that he told us we should get. That handle did not work. Another conversation) as he's wrapping up the job he finally says hey since I'm such a nice guy I'll come by on my own time and fix the handle. At this point we are like okay fine just go we were aggravated and frustrated and it was late.

The second he leaves I go to clean up the tub and what I thought were black glue marks all around the drain and the handle falls off we aren't able to shut the water back off but my husband finally manhandles it back on so that we can shut the shower off and then we realize that those were in fact scratches not glue.

Called immediately to tell him he got an attitude said he never discussed a handle with us that we were being unreasonable and he did the job he came for. I get that it was late and he was frustrated because he commented twice during the latter part of the job that he was having to redo what he just did and "that the third times the charm."

Called the company spoke to Claire she said she would report it to a manager but that there was never any discussion about a handle so that's their story and they're sticking to it. Fully acknowledge that it is my fault for not double checking the estimate that a handle was actually part of it. It was five to six conversations directly with their plumber.

Guess what, no one called and no one called again as of 10:00 a.m. the next day. Called back spoke to the same person I had spoken to do this night before and they were doubling down on the handle not being part of the job. Apparently the very nice plumber told his boss that we never discussed handles in any of the conversations. So we call you for a broken handle in a leaking shower but we don't want you to fix the handle?

So 3 days, $1,000, a 5-hour job with a shower that still doesn't work.

Johnnie from Apex Plumbing took the time to figure out a complex problem. He figured it out and fixed it beautifully! He was clean, patient, professional, and took the time to explain everything. Thanks, Johnnie!!