UPDATE 3/26/24

After my previous review I was contacted by Omer. He is the owner of Austin Breeze at this time.

Omer was very concerned about my poor experience and after speaking with him at length I decided to give him the opportunity to make things right.

Omer came to my home on 3/25/24 as discussed. After apologizing once again; he took the time to complete a detailed inspection of my HVAC ducts. He presented me with images and options. I elected to have the system sanitized at this time. Omer completed that service diligently and professionally. I also asked him to provide me a quote on replacing my attic insulation. I received that quote promptly from him by the end of the day.

Omer is trying hard to build a good business and I respect his efforts tremendously. Because he was responsive, empathetic, and willing to go the extra mile I’m changing my review from a 1-Star to a 3-Star.

I will give Omer and his team more opportunities in the future.

Thank you Omer for your honest efforts!

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I will try to keep this short & sweet.

Called and scheduled an appointment. I was told it would cost $149. I asked if there would be additional fees.

Trip charge
Mold or Mildew service
Etc.

I was told no additional fees. However. they could not give me an estimate if there was a mold or mildew treatment needed for that ADD ON service.

Technician arrived and inspected unit. Prior to beginning work he reviewed findings with me.

ALL GOOD SO FAR.

He informed me…

Basic cleaning $400
Mold / Mildew $450
UV light $300

I explained basic cleaning was quoted at $149. He repeatedly stated NO and that the person booking appointment was wrong. He called his manager and his manager DID NOT want to deal with the issue; so, he stated to office person. Would call us back.

Office person never called! So, I called their office 3-times. After 3rd call they called back saying they saw a missed call. Office person on speaker stated it was supposed to be $149.

Technician said, NO! That it would be the $400+$450+$300 (optional UV) I listed above.

Then both office person and technician tried to tell me I must have misunderstood.

That my friends is the old BAIT & SWITCH.

I would’ve gladly paid $149+a couple hundred for the upsell to get mildew treatment.

But, their dishonesty got them a LOST sale. I will never recommend any company that is not 100% transparent and upfront with their pricing.

This company is NOT TRUSTWORTHY!

UPDATE 3/26/24

After my previous review I was contacted by Omer. He is the owner of Austin Breeze at this time.

Omer was very concerned about my poor experience and after speaking with him at length I decided to give him the opportunity to make things right.

Omer came to my home on 3/25/24 as discussed. After apologizing once again; he took the time to complete a detailed inspection of my HVAC ducts. He presented me with images and options. I elected to have the system sanitized at this time. Omer completed that service diligently and professionally. I also asked him to provide me a quote on replacing my attic insulation. I received that quote promptly from him by the end of the day.

Omer is trying hard to build a good business and I respect his efforts tremendously. Because he was responsive, empathetic, and willing to go the extra mile I'm changing my review from a 1-Star to a 3-Star.

I will give Omer and his team more opportunities in the future.

Thank you Omer for your honest efforts!

Requested a quote and they could make same day appointment!
These young folks came and provided me with their $149 air duct and dryer vent cleaning, I was mostly concerned about my dryer which took several cycles to complete the work.

They also cleaned my HVAC for a small fee and I am definitely can feel the difference already.

Absolutely will recommend to my friends and family.

Austin Breeze did a great job cleaning our dryer vent. They were super honest about our air ducts. They said they didn't need cleaning. It really impressed me how honest they were. Their prices are very reasonable too. I had called a bunch of other air and dryer vent companies and Austin Breeze had the best price coupled with countless, excellent reviews. They were friendly, and they arrived within the time frame we had set up with them. They also identified a problem with our dryer vent system that prevented them from finishing the clean. They offered to either refund our money or come back and finish the job after we fixed our vent. We had them return after we had our vent fixed, and they finished the job as they had offered! For sure recommend using Austin Breeze. We will definitely use them again.

Had a great experience with Austin Breeze. David inspected the ducts in our house throughly and helped us understand the issues. He was very professional and answered all our questions patiently.

Very polite and friendly to work with