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Austin Plumbery
Home Care & Success Stories
Austin Plumbery
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Austin Plumbery is a trusted name in comprehensive plumbing services, delivering unmatched expertise in everything from plumbing repair, water heater installation, and sewer repair to detailed installations like gas line work, water pipe fitting, and hot water recirculation pump repair. With a wide range of services including shower, toilet, bathtub, and sink repairs and installations, our team is committed to ensuring the highest standards of workmanship in every project. We consistently serve a broad community with prompt and professional help whenever plumbing issues arise. Though our recent customer reviews are represented in summary for...
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soho m.
Imagine the dumbest person in plumbing school graduating, somehow becoming a master plumber and starting his own business. Sounds harsh? Then do read on...
I don't take pleasure in writing this kind of review for small businesses but what transpired was nothing short of a horror show performed by Joe the resident "master plumber". Imagine a plumber so bad, or unfortunate, in his skills that he causes more leaks than he fixes. I wish this were a Chaplin comedy so at least then we could laugh afterwards.
(his work almost caused a fire and was got caught stealing something from our property)
Austin Plumbery was hired for a relatively small commercial job in 2019 with a 5 figure quote. To their credit, the work order on the contract was clearly written out. Joe, the owner & plumber, came to take on this job. At first, things were going swimmingly but slowly his attitude changed and everything he did couldn't pass muster in a biblical flood.
I will let the pictures speak but here's a quick rundown of what happened from my memory... (in order of inconveniences to a downright dangerous)
BATHROOM
- Joe ordered the wrong strainer for the 2 bathroom sinks. (I researched and called many local commercial suppliers, drove to several locations and finally brought him the last two stainers)
- Then Joe precedes to break one of them during installation (I locate another one, which takes a week to arrive and hand it to him)
- Joe complains about not having the right drill bit for acrylic tiles (we buy it and give him one)
- Joe installs both bathroom sinks at the wrong height and w/o any real support (which we fixed ourselves!) -- see pic
- Both bathrooms have had a leaking problem ever since
OUTSIDE
- Joe can't get the manholes to line up and asks us how it should be done (really?)
- Joe doesn't pour enough dirt to pack the grease trap before the asphalt work. (We lost at least a month fixing this, costing us $10k+ and further upsetting the landlord) -- see pic
- Joe decides to leave the roof exposed to rain after pulling in the gas lines -- see pic
KITCHEN
- Joe manages a major leak on the ceiling while installing a water pump (damaging the LED lighting fixture and panels) -- see pic
- Joe installs RPZ (for CO2 lines) in a manner that it fails an RPZ inspection (costing additional $95) -- see pic
- All 4 brand new kitchen sinks leaked at one point or another after Joe installed them. (More weeks go by trying to get them fixed) -- see pic
Other bullshit & theft:
- Joe's sidekick pretends to not speak English
- Before leaving one day, Joe decides to grab and throw a box of lighting fixtures in their blue van. Then make up a story of how someone told them it was okay to take. (classy Joe)
- Trying to get a hold of Deborah (owner/daughter) to response to Joe's poor workmanship and shenanigans
*If this wasn't bad enough, it gets dangerously Joe*
Joe thought it would be a fantastic idea to connect the GAS LINE to a piece of cooking equipment by *simply* hand tightening and saying a prayer. He couldn't be bothered putting any additional material (tape or sealant) to make sure that GAS DOES NOT LEAK CAUSING A FIRE BALL.
Guess what? Yup, almost caused a massive fire -- SEE PIC
Thankfully, quick action prevented serious injuries and a major disaster
to the building. Lost a day of business and have lived in anxiety ever since.
Can this much dangerously incompetence work be willful ignorance or simply unfortunate series of mishaps laid at the feet of one Joe the Plumber? We shall never know.
The only comforting note I can add is two other young men who came to fix Joe's work seemed more professional and knowledgeable. But when Joe the master plumber and his sister run the company, I wouldn't let him come turn my faucet off.
Review from Yelp
Freddy D.
Fast, prompt and great work. I will use Austin Plumbery again and again. Had a severely backed up drain and broken outside faucet and Travis saved the day. Highly recommended!
Review from Google
Jason J.
Austin Plumbery is definitely one of the best plumbing companies in Austin! Over the years...this company has done everything for me from replacing my old toilets to installing a new hot water tank that is located in a very tight and difficult spot. Most recently, Travis came out to replace my kitchen sink faucet during the busy Thanksgiving week. Travis has always been super friendly and very efficient. I love how I can send pictures of my issues in advance...so when they get here they are prepared and ready to get to work. This is just a great honest plumbing company with friendly people...which can sometimes be hard to find in Austin. I recommend them to all of my friends and family constantly!
Janel F.
Austin Plumbery is awesome to work with and Travis knocked it out of the park-- EXACTLY on time, super friendly, such a good sport getting in my non-ideal attic, thorough (he checked my water heater and range) and FAST! He was out of here in under 40 minutes! AND, from the start-- Iris was great on the phone, fit me in for a very quick repair and everything happened just as she indicated!! Not to mention, affordable! Y'all are awesome!
Justin J.
Travis came out to look at a clogged pipe that's caused some leaking in our garage. He fixed it during the first visit but we had to call again about a month later because of the same thing. Austin Plumbery was very quick to respond and came out within 24hrs of calling both times. Although we couldn't get it all the way fixed, Travis was upfront on why and didn't charge me for it. He gave great advice on possible solutions, including a call to the city for a draining system to be installed. I've never had a more reliable and trusted plumbing service. I found my go-to plumbers in Austin!
Tamera D.
These people do not deserve 5 star rating. What a joke. They were supposed to come and fix my hot water in my apartment at csc management and went straight back and lied said my water was 110 degrees. They lied. I have been without hot water for months and these people come in and lied. Shame on you. I am a 57 year old woman who always pays rent before it is due and can't get hot water. I have reported these people
Review from Google
Review from Yelp
Review from Yelp
Review from Yelp
Feb 19, 2026
Feb 19, 2026