[Edit] - The response from the owner below is completely untrue. They did not give me info for other contractors, and I'm happy to share the EXACT emails I have from them if they continue to say false things like this. But let me share a few snippets...

I was getting condescending email responses such as this verbatim on Feb 6th after weeks of waiting and multiple attempts to figure out where this was at while my insurance and I were ready to move to next steps: "We don't expect you to understand the various details involved with reconstruction, but there's critical details to hash out before a project goes into production." And then another from them on Feb 15th "I'm not confident we can complete your job in a timely fashion and I propose completing some of the main tasks to get your house close to completion. Given the back-to-back weather events, I simply don't have the bandwidth to complete your job".

Before either of these emails, and throughout, I had to do all of the back and forth with my insurance company, while NW did next to nothing to help move this along, even though they said they'd fully handle that process. In fact, I had to constantly push for updates from NW Builder, hence the email above. Rather than what they're responding here, I have had this approved from my insurance within days and a check waiting and ready to go for WEEKS now, and have purely was waiting on NW Builder to get this job started ASAP before getting the "this job is too big for us" email.

[Original post]
A very poor experience here. Like others that have left reviews, a restoration company pointed me their way after some flood damage. I made the unfortunate decision to move forward with NW after initial conversations with the co-owner and some promises of getting started within 10 days like others have mentioned here. Unfortunately, getting started started in 10 days doesn't really mean anything if they can't do the job in a timely and quality manner. As I pushed to get more info, it became abundantly clear that they were beyond their depth in this repair, and missed several things on the initial bid. Basic things, like replacing insulation in the crawl space that was removed - By the restoration company who brought them out in the first place. After wasting about a month on them, I finally got a response (from the co-owner) that our job was too big for them and they could only handle part of it. I'm now 2 months past the original flood in our home, have exposed walls to an open and unsecured garage, it is cold in our home, we have flooring ripped up, and we are having to completely start over with a new company.

Save yourself the trouble and look elsewhere. I should have trusted my gut on this one from the get-go.

Came home to a flooded kitchen one day...we immediately contacted our insurance company and quickly found a plumber to repair the failed dishwasher line. A friend of ours recommended NW Builder Group since they had worked with them about a year ago. They showed up prepared and we had an estimate within a couple of days. Our kitchen was a custom build, and even with that curve ball, these guys got the place back to where it was before the damage Ruslan and Chris were so good to work with. They took ownership of the project and really seemed to see the work through our eyes, like it was their own home. They did outstanding work.

We were treated really well from start to finish by the team at NW Builders including Ruslan, Jorgen, Rudy, and others. We had a leak that flooded our guest room. The company that did the water damage mitigation referred us to them. They gave us a good estimate price. They were very considerate during their work. They restored original features including textured wall and wood paneling. We would enthusiastically recommend them anytime for post water damage restoration and other contracting work.

We had a water leak in our half bath (toilet tank screws rusted), didn’t notice the leak right away and thus it damaged the laminate flooring (luckily we had some extra from when it was installed since it has been discontinued) we reached out to NW Builder Group, they came out right away and setup heaters and fans to dry out the subfloor and remove all of the moisture so we didn’t end up with more damage! They then scheduled a time to comeback after the moisture had been removed and completed the repairs (installed flooring, rebuilt & installed toilet, replaced trim & painted to match the rest of the downstairs). Even though this was a small job, they went above and beyond to make sure it was done right and in a reasonable amount of time! Whether your job is big or small, repair & restoration, new build or remodel, I highly recommend NW Builder Group!

We used NW Builder Group for a kitchen fire. They were fantastic! So professional and easy to work with. Highly Recommend.

We contacted NW Builder Group to complete an interior remodel. The PM and crews were incredibly helpful in answering all questions. They were timely and responsive to all inquiries and requests. The job was complete within the expected timeline and exceeded expectations. I highly recommend using them for your next project or repair.