Thank you, Bee's Plumbing! Mike and his apprentice tackled all the unexpected items and existing challenges in my upstairs bathroom. From tracking down a hard-to-find Moen stem faucet, to troubleshooting the push/pull shower handle, to re-seating a rocky toilet, they delivered. On time, wore booties, full cost disclosure before starting; they were just fantastic.

Tate and Ethan were awesome! We had a unique bathroom, vanity drain project and not only were they able to finalize our installation, but suggested a few other updates to our old connections. We went ahead and did those suggested upgrades, and I felt like it was a reasonable price for the three hours they spent. Highly recommended.

They may not be perfect, but they try to honor their 5-star guarantee!

Make sure you get specific details of who will do the work. They did a Bait-n-Switch with me, telling me how the plumber has 27 years of LICENSED experience, sent his photo & a brief bio of him and how he is a family man, etc... When he showed up, he had a sidekick/Trainee who did all the work UNSUPERVISED. The licensed guy never even looked under my sink, he spent the entire time OUTSIDE on his cell phone, roaming/casing out(?) my property instead.

The Trainee was sweet & professional and admitted that he wasn't licensed, as he couldn't figure out why my unit didn't work when he installed it and it leaked, looking to me as though it wasn't installed properly. The licensed guy never checked his work. Trainee miraculously had another unit on their truck that I could get, for over $1200, otherwise I owed over $600+ for a non-working unit and now a leaking sink. I opted to pay double, to get my sink in working order. Amazingly, he was able to take off my allegedly non-working unit and replace it with their unit, in about 5 minutes, after it took him almost 2 hours to take off the initial unit and then claim my replacement unit didn't work.

Shouldn't the Licensed plumber be supervising this mess?!

After they left, I had to call them back, because the rubber drain piece was never attached. If the Trainee was properly supervised, this would/should have been caught and not further inconvenienced me.

I felt that this was their intentional game/fraud. When I let them know that I wasn't happy and suspected Fraud, their Customer Service rep/manager called to apologize and offered to refund me 50%, which I accepted. HOWEVER, it took 2 weeks to finally get the refund, after I had to ask about the status of it, it came in 3 days which included the weekend.

5-star service shouldn't be this painful for the customer. But, to their credit, they made things right, after I complained. I rated as a "4" because I had to follow-up on their promised refund. Five-star reviews SHOULD be from happy customers who don't have to work this hard for what is right.

The expansion tank exploded on my water heater and what was taking BestPlumbing, and Gene Johnson over 4 days to address, Bee’s Plumbing solved in less than 5 hrs. Demitri and Bogey arrived and had a new heater and expansion tank ready to install within an hour. They were professional, pleasant, great communicators, super tidy, and did absolutely fantastic work. Five+ excellent stars for Bee’s Plumbing. Would hire them again in a second. The other companies I tried dealing with have been bought out by large companies who just don’t get the customer experience or their employees. Save yourself the heartache and frustration that I went through, and just call Bee’s first.

Mike Armitage was great! My old hot water tank was leaking. Mike showed up within an hour with all the equipment and supplies to finish the job. When dealing with natural gas lines having a licensed plumber is definitely reassuring. In two hours my new hot water heater was installed. Fair price and quality work.

Edit as of 01/23/2023:
Someone from Bee's Plumbing reached out to me after this review and I have upgraded my initial review from 2 to 4 stars due to the swift and acceptable response.

They listened to my complaint and offered to refund me the cost of the X-ray and the amount I paid to replace the two toilet paper holders, as this was their fault.

Original Review:
I do not recommend Bee's for toilet installations as the prices are quite steep and the work performed definitely does not warrant that type of pricing. The installation of the toilets themselves were fine but the work to fix damage that the technician did as part of the install was very sloppy. I was not offered any sort of remediation for the additional damage.

I hired Bee's for upgrading two toilets in my condo because they had the best reviews on Google; however, my end-to-end experience with the toilet installation was definitely not worth the premium I paid by going with this company.

I was quoted $6000+tax for the installation of the two toilets during the initial visit as they needed to move and replace the valve due to the uniqueness of the toilets being installed. This also required cutting large holes in the drywall behind my toilets; however, replacing that was on me and that was told to me up front. As I just wanted to get the work done, I accepted the bid even though the price was much higher than I was expecting.

As the technician removed the old toilet in the first bathroom, they broke my toilet paper holder. However, they offered to re-install it if I bought a new one myself. Things happen, but this was not really the outcome I wanted as the technician broke the toilet paper holder in the first place.

Around 4 hours after the project started, it was discovered that 4 1-inch holes needed to be drilled into the concrete floor per toilet for anchoring. As the technician was unsure whether this was allowed, they went down to my building manager who requested that I get my floor x-rayed (which I was then billed another ~$700 w/tax by Bee's) and also obtain additional HOA approval at the next board meeting for these holes. The positives here were that the technician was very responsive through the whole process from coordinating the x-ray appointment and communicating the issues and the office team for quickly completing the paperwork I needed for the approval. However, this all should have been done as part of the initial estimate as all the instructions were provided at quote time and would have saved me a month.

After I finally obtained HOA approval, the scheduling team was able to get the technician (and an additional member) back out the next day.

The installation of the first toilet (and the re-install of the toilet paper holder they broke the first time) went smoothly (see first photo).

However, for the second toilet, the technician broke the toilet paper holder as well! I did suspect this a likely possibility, so I had purchased two toilet paper holders during the time between appointments. I had the technician reinstall this one as well since the first one went ok. This installation was a bit trickier than the first as there is a pocket door behind the toilet paper holder and this was communicated to the technician. The work here was very sloppy as I am now left with a large knick in my pocket door (see second photo) and drill slippage for the toilet paper holder (see third photo) that I now need to patch. There was no offer of remediation of the situation.