The original crew was very pleasant but made a lot of errors that they had to fix over multiple visits. A year later, found out that they used the wrong amperage breakers (resulting in no heat mid-winter) and that they backstabbed the outlets, leading to loss of power and risk of electrical fire. Out $400 to date on repairs.

Attention: Good reviews for this company might be fake from their friend and families.

Bad service and manager was not nice and would not take responsibility for it.

Terrible, terrible company. I wish I could rate for Zero Star. I have used this company for my generator fixed up and maintenance. The company has sent a very unprofessional guy to fix my generator and the demanded for consecutive service for 3 times (as far as I can recall probably for $1000) for certain amount of money. The claim that they don't offer single service. The guy did something to make me lose my power. My electrical power was gone right after he restarted a test of my generator. I called the company to talk about this issue and they kept denying it. I talked to the manager, and then same thing-- denying it. At the end I have to spend another $350-400 to hire another electrician to check on my electrical power. So for the same month due to Benfield wrong doing for my generator and caused me to hire another electrician, It costed me spent $1000 just for fixing up these issues.

For the next to maintenance service, they sent a guy who is a little more professional and senior but still could not keep my generator working. It was a big rip-off for bad service and unprofessional service.

After all these maintenance service, I stopped using them. Of course, they claimed that for fixing up my generator there is certain amount of money I have to pay ( It was very pricey). So what have them done to my generator for maintenance? Since my husband paid for 3 times services already I might as well just finish it. But it is a very bad company and bad service. Please be aware of hiring this company.

Up until now, my generator is still not working. I have just found a receipt that I felt like I definitely have to write a review about this company even it has been several years passed.

I contacted Benfield Electric and spoke to Mario for a second opinion. Mario was great. I had recurring problems due to another Lowe's subcontractor improperly installing my whole house Generac Guardian 16KW Generator, whereby water was getting into the transfer switch. My generator was running continuously even with mainline power still on. Benfield gave me a very reasonable price quote of $259 and stuck to the price to fix the issue. Another Generac service wanted to charge me over $3500 to relocate the automatic transfer switch inside the house. Mario had me email and text pictures so he could dispatch a crew with the correct skillset and level of experience to immediately address the issue. The crew came out first thing the next morning (despite rainy weather) and fixed the issue in less than 30 minutes for the quoted price (and they did not even have to cut off the power since my wife and I are teleworking due to the COVID-19 pandemic). The crew from Benfield were very efficient and cleaned up better than the area was before they came. I'm very satistfied with the price and the great customer service. I will be using Benfield going forward for all of my future electrical needs. Five Stars, Excellent Rating.

I recently had Benfield install a whole home Generac back-up generator. As part of this process, they also had to replace the propane line from my tank to my house.

I can’t begin to tell you how glad I am that I chose Benfield. Everyone that I spoke to, or worked with, were extremely professional, polite, honest, and friendly. They were very clear, from the very beginning, of exactly what I would expect throughout the whole process. This included an exact timeline. They stuck to their timeline exactly, and everything happened exactly as they said it would. They even finished ahead of schedule! The shop foreman (not sure if that’s the right term), Mario, worked with me hand in hand through the whole process. He discussed literally everything with me, so I was always completely informed. Whenever I had a question or concern, I could email Mario and he’d have a person reply to me within an hour. I can’t stress enough how well Benfield communicated everything with me through the entire process.

Furthermore, Benfield were complete professionals. It was blatantly obvious that they are experts in their field and knew exactly what they were doing. Even the county inspector noted “Yeah, we don’t have to worry about these guys, they’re always perfect.” I think having a reputation like that with a county inspector speaks miles about them. Mario and his crew know what they are doing, and they’ll go through everything to make sure you get exactly what you want and need.

The generator has been amazing. We lost power for about 8 hours once, after it was installed. Everything in the house worked great, without any stress or surge. The engine in the generator operates very smoothly and can power the entire house at a relatively low rpm, which will prolong engine life.

The installation price was very fair. I ran the numbers on everything myself, and considering the time and people involved I think they’re quote was a very fair deal.

The Generac generator is a great investment, and the people at Benfield are THE people you want to install it. Go with Generac and Benfield and you will not be disappointed!

BEWARE: This is NOT GOOD business to deal with. This company PREYS on WOMEN customers who have electrical issues. The company states they can fix an electrical problem but they charge a HIGH fee for coming out. I was game and didn't see at the time that I was being hoaxed. My issue: electrical circuit breaker that turned off due to too much power going through electric outlet at one time. After the circuit breaker went off, I went downstairs to turned it back to the 'on' position. But no electric power could be gained. I tried to troubleshoot through google (to no avail). At this point I called this electrical business. The representative asked me for my address and year my home was built. I told him my address and that my home is less than 2 years old. He then stated that oftentimes builders of new homes may use electrical outlets for construction purposes, which may LESSEN the life of circuit breakers. Long story short, I had the company come out to take a look at electrical outlet and (bad) circuit breaker. The Technician solved the problem in two seconds and I was charged the HIGH FEE for an APPOINTMENT that lasted @ 5 minutes (tech writing receipt / me talking to management about charge)