These guys are great!! Show up on time and work hard! I had my ductwork cleaned 10 years ago by another company...then I had Better Air NW come when we listed our house to sell. They cleaned out the usual debris (dust & pet hair), but they also found lots of construction debris from when the house had been built 25 years ago! Which made me wonder how the other cleaners 10 years ago had missed all that?? Obviously they are not as thorough as Better Air NW!
Now we just bought a townhouse...who do you think I called to clean the ducts/vents before we move in?? Better Air NW!!

Update - so the owner remembered me and called me up today (a little off but okay) he wanted to refund me for the additional cost of the second cleaning. He apologized and let me know they would be modifying their process to make sure that Oil Furnaces are properly addressed. Professional in my book.

Really nice guys and they did a good job minus one big detail.. They don't clean the flue of your furnace or the blower motor or vent of your furnace if you have oil heat. This is a necessity because it affects the efficiency of the oil furnace if you don't. This was never communicated during the initial walk through so when I noticed it after the fact they tell me sorry we don't do that. It cost me about 50% more because I had to hire a separate company just for that part when that separate company charges for the whole cleaning only like $25 more to do everything I needed. Again, nice but not thorough and didn't even mention the flue, which I was unhappy about.

We bought an older house last year, that had a kind of unusual remodel. They had opened up the garage space so that it became a kind of "loft" area fully open to the house's original living room. My wife and I both work there quite a bit every day at our respective computer desks. Unfortunately, there was no vent to supply warm air or any return to circulate the air, so it stayed kind of dead and cold in the winter. The furnace was 20 years old as well and could use replacement, so I decided to have somebody see if they could fix up what I had in mind.

I first contacted a long-time and respected Seattle HVAC place, who without even seeing the place essentially told me they wouldn't even consider putting in new duct work! I wasn't asking for perfect heating, but I'm no dummy either, have lived in the house a year now, and knew the solution I had in mind was worth trying.

I saw the great reviews for Better Air NW, but it seemed like most were for duct cleaning and that they might not be able to do duct work along with the furnace replacement. I called though, and was pleasantly surprised when Ken Norton came out, looked at what I wanted, and said no problem! We talked about what would be needed, and he sent me a proposal/quote within a couple days.

We both said yes to the deal, and a week later Ken himself and another Better Air NW tech came out right on time, then set to work non-stop a full 11 hours until our furnace was replaced with a new 2-stage high-efficiency model, AND we had a new heat vent and air return installed in our garage/loft area. They were friendly and professional all the way, and careful taking care of the house and to explain all the new features of the furnace and thermostat. And I paid exactly what was quoted to me in the proposal, which I found to be a fair price for all we got.

All in all a wonderful experience, and we're looking forward to having a much warmer winter in our "loft" space. Thanks Ken, Todd, and everyone else at Better Air!

I called Better Air NW asking for an estimate to have air conditioning installed in my home. They said they'd send someone by to look over my house, and gave me a two hour window on a weekday in which to expect them.

I stayed at home waiting for the person to come, but the two hours came and went and no one showed up. They never called or emailed me back to acknowledge the missed appointment or to set up another time. Pretty inconsiderate.

Update: Justin, the owner of Better Air NW, got in touch with me to apologize. He said that there had been some errors on their end that had resulted in the no-show. He also said that his business doesn't normally operate in this way, and I have no reason to disbelieve him.

I decided to go with someone else to install our air conditioner, but I at least appreciate Justin contacting me after the fact.

The Best HVAC Cleaning Service I've ever found and I've been a homeowner for over 10 years. They are thorough, efficient, friendly, courteous, and the real deal. I would not hesitate to recommend Better Air NW to any of my friends. Thanks so much guys!

My fiancee and I just moved into our new home and instantly began to feel the effects of the previous owner's two large dogs. We sneezed every time we turned the heat on and decided to have the vents cleaned. Ever wary of duct cleaning scams, I did a little Yelp research and found Better Air NW.

They booked an appointment for two days later, arrived on time TO THE MINUTE (who does that??) and were extremely courteous as I was working from home that day and finishing up a meeting when they got there.

They spent about 3 hours cleaning our ducts (we don't have too many of them) and did a very thorough job. I couldn't tell they'd had to move anything, as everything was put back in its place afterward. I also noticed that they took their shoes off every time they entered the house and were very polite in asking me questions (location of the furnace, location of ducts, etc). While moving equipment, they came and asked if they could walk on one mulched area of the yard, wanting to make sure I didn't have anything planted there. Seriously above and beyond-- these guys operate with integrity. They even found a cool old WWII matchbook cover in one of the vents and gave it to me!

Would you rather pay $49 for some scammy company in an unmarked van to show up and use fear tactics to get you to spend more, or invest in a high-quality, local expert who gives an honest estimate to come service your home and then charge you the exact amount of the estimate? I'm so glad we chose the latter.

Thanks, Better Air NW!