I cannot recommend this company enough!! One of my initial concerns about getting my airduct cleaned is that I was afraid the company I find would just stick a shop vac in the vent for 15 mins and that was it. But NO! They did a phenomenal job. They had 2 guys who came and helped serviced my home. It took them 4 hours to do the job and most importantly, they did not leave a mess. They were very transparent about which vent they absolutely cannot access and how they will do their best to clean it from the outside. I also had them clean my dryer vent as well. What I liked about them was someone from the office called me the next day to make sure I was happy about the service they provided and asked for feedback. I will be recommending them to my friends whenever the conversation comes up!

Honest, efficient, customer oriented service. Would recommend.

Pat did an exceptional job not only providing a quote but educating us about all our options. Other vendors just tried to sell us things. Pat tried to convince us to make the best decision for our needs. He left us with a panoramic understanding of our air conditioning needs. We will call him again for all our HVAC needs.

Pat did an exceptional job not only providing a quote but educating us about all our options. Other vendors just tried to sell us things. Pat tried to convince us to make the best decision for our needs. He left us with a panoramic understanding of our air conditioning needs. We will call him again for all our HVAC needs.

I had a mixed experience with this company's technician and sales dept's. I called to have a squeak and other noises in my furnace investigated. I was really impressed with their scheduling process and the promptness with which they were able to get a technician out. The service technician who came out was was friendly and communicated clearly at first. He also observed COVID-19 precautions which I appreciated.

He diagnosed a bad inducer. I expected some follow-up but I found that I had to drive the conversation toward getting them to fix it. It was as though the technician, having made the diagnosis, felt his job was done. I could see he had written "bad inducer" down and then basically just headed for the door. I had to take over and drive the conversation instead. After I moved into driver mode and tried to get some sense of what the next step was and what to expect, and found that some of his answers concerned me about the safety of running the furnace as it was, he went back to the furnace again and measured CO levels in the exhaust and then at each heater vent. He ultimately diagnosed some further issues and recommended a full HVAC replacement. Good thing I jumped in.

The next step was for them to schedule the sales department to come out. It wasn't a smooth experience. They just dropped the ball entirely and did not reach out to schedule it. Instead, I had to call back finally four or five days later and then they were apologetic about not calling me back and scheduled a sales rep to come out.

Unfortunately, the experience became more bland after that. When the sales rep came out he had a flat affect and went through what seemed like another diagnosis process on the furnace. He could not explain anything he was doing. I asked why he took the thermostat off the wall and he couldn't explain it. He only answered with the same variation of "to find out what type of furnace it is" after multiple times when I was trying to get clarity. (I think he was trying to figure out if it was a single stage or multiple?)

I told him that I like to have a lot of information to make an informed choice. He said he had product information he could send along with the estimate. We also briefly chatted about AprilAire filtering systems and I also asked for information on that. I asked for estimates showing both the recommended replacement furnace and additional options, as well as an estimate on the AprilAire thing too. (He didn't sell it well but I figured I would check into it.)

Days went by then I finally got a single line estimate from a generic email address. No additional product information. No mention of the AprilAire system. No breakdown of what the single line comprised. Just nothing.

By this time I had already collected additional information from a competitor who was far more friendly, open, and informative. They provided line item estimates for five or so different possible configurations, plus offered a 10-year warranty, 100% satisfaction for a year, the first year's maintenance appointment free, and a rebate for cash payment. They told me when they could schedule the replacement, how long it would take, etc., etc.

Does Better Air also do this stuff? I have no idea. They never mentioned any of it. It may be one of the blandest sales experiences I've ever been involved with.

There was one follow-up email from Better Air and I just ignored them because between the two who would you follow up with?

I can see that based on all the 5-star reviews Better Air is a great company but they just really didn't compete for my business and were very reactive, requiring me to be too proactive, which I just don't think most customers are going to do.

I took a chance on these guys, based on some Nexdoor reviews that were all very positive. The price that I saw on their website was the price quoted on the phone, and was the price I paid. No up selling, no expensive gotchas, just two guys that came out and did a fabulous job, on time, quickly, and with a smile. Ray couldn't have been more gracious, and two hours after arriving they were done. Their price was fair, and considering the quality of their work and the pleasant front office that made the appointment, I would not hesitate to use them every time I need work that they perform. Excellent experience, and well deserved kudos....