I hired Cal-Duct to clean my chimneys and was deeply disappointed with their service. The technician arrived an hour and a half late for the initial appointment, leaving a cleaning rod stuck in the chimney, duct tape residue on the chimney doors, and accidentally removing essential fire-resistant insulation from the chimney box. The company's response was slow, and they failed to resolve the issues in a timely manner. Since the cleaning rod was stuck, I couldn't use my chimney for two weeks plus the flue was stuck open with their rod so cold air was coming down the chimney the entire time. At the follow-up appointment, the technician arrived three hours late. He didn't know what he was working on and asked me if he could go to Home Depot to buy material for the job, completely unprepared. Once he did arrive, he removed the rod stuck in the chimney and the duct tape residue but brought unmarked insulation, which I didn't trust was fire-resistant. When I asked for its packaging to verify its safety, he couldn't provide it and couldn't confirm its source, he said he just found it in his van but said he didn't know where it came from. His attempt to demonstrate the insulation's safety by burning it with a lighter was unprofessional and only added to my concerns. The technician was so upset by my refusal to use questionable material that he peeled out of my driveway, which was the final straw in an already terrible experience. Later the manager, David, texted me complaining that they hadn't made money from me because they had to drive too much and had to come back twice. I asked for a refund which he refused and threatened me with some sort of claim. I strongly advise against using Cal-Duct for any services, as my experience has been nothing short of a nightmare.

Tural and Hassn helped to cleaning my kitchen hood, chimney, dryer and air conditioner especially Tural came to my house three times to make sure the dryer works. Thanks a lot for the help!

EDIT: After sharing our feedback, the owner reached out and arranged for a new technician, Ben, to come by. Ben was very nice and responsible, addressing all our concerns and completing the full cleaning from both sides of the vent. While our experience started off rocky, the follow-up service from Cal Duct Cleaning, especially with Ben’s help, left us feeling more satisfied. We appreciate their effort to make things right. I recently scheduled a dryer vent cleaning service with Cal Duct Cleaning. The response was prompt, and we were able to book an appointment for the very next day. The price advertised online was $149, but when the team arrived, they informed us that because our dryer is stacked on top of the washer, the cost would actually be $299. We had received quotes from other companies, and they only charged $199 for stacked dryers, so we decided not to proceed with Cal Duct Cleaning. However, they quickly came back and offered to do the job for the original $149. I assumed this meant the full service, which should include cleaning the vent from both sides of the tube, both outside and the dryer side. Unfortunately, I wasn’t home during the cleaning, and later I found out from my husband that they only cleaned the vent from the outside. Despite my husband tipping generously, the service provided was incomplete. If they weren’t going to clean the dryer side, why quote us $299 in the first place? This experience felt dishonest, and we will be switching to another service company in the future.

EDIT: After sharing our feedback, the owner reached out and arranged for a new technician, Ben, to come by. Ben was very nice and responsible, addressing all our concerns and completing the full cleaning from both sides of the vent.<br><br>While our experience started off rocky, the follow-up service from Cal Duct Cleaning, especially with Ben’s help, left us feeling more satisfied. We appreciate their effort to make things right.<br><br>I recently scheduled a dryer vent cleaning service with Cal Duct Cleaning. The response was prompt, and we were able to book an appointment for the very next day. The price advertised online was $149, but when the team arrived, they informed us that because our dryer is stacked on top of the washer, the cost would actually be $299.<br><br>We had received quotes from other companies, and they only charged $199 for stacked dryers, so we decided not to proceed with Cal Duct Cleaning. However, they quickly came back and offered to do the job for the original $149. I assumed this meant the full service, which should include cleaning the vent from both sides of the tube, both outside and the dryer side.<br><br>Unfortunately, I wasn’t home during the cleaning, and later I found out from my husband that they only cleaned the vent from the outside. Despite my husband tipping generously, the service provided was incomplete. If they weren’t going to clean the dryer side, why quote us $299 in the first place? This experience felt dishonest, and we will be switching to another service company in the future.

I recently hired Cal Duct Cleaning, and I’m extremely satisfied with their service. From the initial consultation to the completion of the job, the team was professional and thorough. They arrived on time, explained the process, and took great care to ensure my home was clean and tidy throughout. I noticed a significant improvement in my indoor air quality right away. The team’s attention to detail and commitment to customer satisfaction were impressive. I highly recommend Cal Duct Cleaning to anyone in need of duct cleaning services!

I recently hired Cal Duct Cleaning, and I’m extremely satisfied with their service. From the initial consultation to the completion of the job, the team was professional and thorough. They arrived on time, explained the process, and took great care to ensure my home was clean and tidy throughout.<br><br>I noticed a significant improvement in my indoor air quality right away. The team’s attention to detail and commitment to customer satisfaction were impressive. I highly recommend Cal Duct Cleaning to anyone in need of duct cleaning services!