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Based in Sterling, VA, Cardinal Plumbing Heating & Air Inc. has built a reputation as a one-stop solution for homeowners seeking reliable plumbing, HVAC, and comprehensive home service solutions. Specializing in everything from routine plumbing inspections, faucet installations, and toilet repairs to advanced HVAC system repairs, water heater installations, and energy audits, our team is equipped to handle projects both big and small with precision and care. Our broad portfolio of services ensures that whether youโre addressing an unexpected emergency repair or planning a long-term home improvement project, you can count on us to deliver qua...
Cardinal Plumbing Heating & Air Inc
Home Care & Success Stories
Cardinal Plumbing Heating & Air Inc
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Steve Z.
Past experience with Cardinal has been exceptional. They were my go-to party for plumbing work. Great work at a fair price.<br>They still do great work, and they have worked with me to make sure that the value point is right for the recent kitchen faucet and garbage disposal replacement. Can't ask for more.<br><br>I'll definitely look to Cardinal for help with my next plumbing needs. It is clearly a company driven by the need to deliver quality and value.
Review from Google
Paco F.
Corey was excellent. The HVAC unit, which was restricted, is now running great. He was personable, informative, and professional. I recommend, and will use Cardinal again.
Review from Google
Hiba M.
I understand covid-19 hit us all hard! It's been a rough time fir all- people are working remotely and may not have answers. But you would think 3 months is a long enough time to have some one reach out to help you get things sorted!!
I'v been a "HVAC maintenance club member" since Sept 2020. My initial service then led me to believe I was in good hands and paid in full for the year long subscription. Since then it's been troublesome getting a hold of anyone capable of answering questions! Way back in Sept I was told the UV light bulb I had on my air scrubber was fused and needed replacement. The technician servicing said it would cost close to $400. With the steep price tag, I choose to leave the replacement for Spring service time, and spring being allergy season for me, the timing would work out perfectly. The technician who came out in March 2021 for the spring check and tune up informed me that the bulb replacement was actually $150 and covered by cardinal. He checked that the bulb was in stock and could be replaced soon, but someone would call for scheduling an appointment for that.
After the tech left, all I heard was crickets from Cardinal. Calling in-numerous times all I was ever able to do was talk to customer service that is working remotely. They have standard scripted answers to all and everything. I'm not sure what is going on at that end. Do they not convey messages or do the messages that get conveyed fall on deaf ears? It took 3 months for someone to come out to replace a BULB. In the middle, sometime in May, I got a call saying "your part is in stock and we will be contacting you to schedule an appointment"!!! WTH
FINALLY after threatening to write a bad review, I was contacted to schedule a bulb replacement time. This was taken care of on June 4 2021. close to 3 MONTHS after I requested the order.
And to add fuel to the fire, the customer service rep who scheduled the appointment says "I'm sorry for the delay blah blah blah, but we'd be willing to come out to have that taken care off for you". Seriously? You are "willing" to come out? Clearly a wrong choice of words, but the damage was done. I asked for bulb replacement along with cancellation of services along with a refund for the year's worth of care I had paid for.
This is not what I expected when I signed up - unhelpful, Inknowledgeable technicians and even worse customer care! The answer I got was that she'd talk to the accounting department and get back to me by the end of the week. It was a Thursday, so I asked if she meant tomorrow Friday? And she says "ummm yeh the end of the week"
The technician who came in this time was cordial and patiently heard my story. Apologised for the delay and said he would bring this up with his manager/boss. He also mentioned that in my service history he saw a bulb replacement appointment was set up for May 8th. By who!??? The person who left that strange message for me? No one contacted me to set it up, and neither did anyone show up according to the appointment.
He went off about how cardinal has hired a third party for customer service. They don't know much and give scripted answers about bringing it up with higher management etc etc. Anyways. He replaced the bulb, but he also damaged the attic door, which he said would be covered by them to fix. And you guessed it "someone would call to schedule"
Crickets!!!!
Neither have I heard anything in regard to service termination and refund, nor has anyone contacted me to fix the damaged door.
Cardinal plumbing heating and air! Full of lies. All they want is to somehow get in your house to service you initially and sell their yearly subscription. Then I guess their job is done. You'r on your own trying to get a decent soul to help you.
I wish I could give them a negative star as a review! Stay away.
Review from Yelp
Skipopedia c.
Alberto did a great job. He explained the process, took the time to put the information he was explaining into context. Was pleasant and explained the next steps.This is what I have come to expect from Cardinal Plumbing the experts who show up to do the work, are skilled and know their area of expertise. Cardinal still has some challenges when it comes to the people picking up the phones. Most are pleasant and helpful, although today the woman I spoke with was challenged to answer a yes or no question directly. Instead she choose to pivot into long drawn out answers. In the end was no help at all. I recommend Cardinal Plumbing
Review from Google
Enzikami
Alberto was professional and knew what he was talking about. He was friendly and easy to understand what was wrong with my AC unit. Great service !
Review from Google
David B.
Cardinal Technician arrived on time, very professional in appearance and manner. I am looking to do multiple minor tasks. The technician was knowledgeable and polite in answering my questions and providing an estimate to do the work. I have been pleased with the quality of Cardinal Plumbing's work in the past.
Review from Google
Mar 04, 2026
Mar 04, 2026