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Casaletto and Sons Plumbing & Heating
Home Care & Success Stories
Casaletto and Sons Plumbing & Heating

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Since its inception, Casaletto and Sons Plumbing & Heating has been committed to providing reliable plumbing and heating services to the Medford community. With a focus on quality workmanship and customer satisfaction, this family-owned business offers expert solutions for all your heating and plumbing needs. Whether you require routine maintenance or urgent repairs, Casaletto and Sons' experienced team is dedicated to ensuring your home remains comfortable and functional. Their personalized approach and attention to detail make them a trusted choice for homeowners in Medford and surrounding areas.
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Kris E.
When our very old three-knob shower faucet began leaking into the kitchen below, I searched for a local plumber and called Tom. He answered immediately, listened to my explanation, and asked for a photo of the leaking faucet. He told me he would return my call later that night, since he was in the middle of another job. He called back as promised, said he could order parts to rebuild the faucet, and we set a time for him to come to do the work a couple of days later (this was not an emergency, as there was no leak when the faucet was turned off).
On the agreed day, he texted ahead and showed up on time. He was friendly, courteous and careful in our house, answered questions and explained things clearly. He got right to work and gently moved a few of our things out of the way in the bathroom. He was careful, not hasty, and clearly had plenty of experience with old hardware.
Most importantly: he successfully rebuilt the old faucet in a couple of hours, and it works like new without a leak to be found! He also made some friendly recommendations about how to keep our other out-of-date bathroom hardware going for a few more years.
Thanks a lot, Tom! Highly recommended.
Review from Yelp
Meg M.
Tom was very responsive to my inquiry. He was able to fit us into his schedule very quickly. He arrived when he said and was able to fix this issue quickly. He also was able to identify another issue and fix it then as well.
I would definitely use him again.
Review from Yelp
Jason B.
Tom was unable to see me due to high volume, but got back to me almost immediately. deserves noting.
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Ann H.
Tom was on time, professional and honest. He estimated it would take 4 to 5 hours and was done in 4. He advised us on our old and deteriorating plumbing. We were already aware we needed a redo. He could have told us it needed to be done right away, instead he found the immediate problem and made a repair that gives us time to prepare to redo the whole bathroom. Instead of selling us on any one contractor he named one he works with but advised us to get at least three quotes. He is not the cheapest plumber out there, but he is worth the money.
Matthew C.
Tom told us that he could fix our specific model of boiler, but when he came he spent a day and a half on the phone with tech support for the manufacturer and told us in person that he'd never worked on unit like this before. His final charges were almost three times his initial estimate. Not only that, but he went ahead and installed other parts that he didn't ask us about beforehand or satisfactorily explain the need for (and pf course charged for). To top it off, less than three months later we had further problems with the boiler (seemingly related to the pump and valve the Tom had replaced). As we had water pouring out of the boiler Non-Stop and flooding our basement we had Tom back - to his credit he came within a day, this star 2 - but he claimed this was a completely unrelated problem and charge us almost another thousand dollars to fix this new issue, along with a few additional parts that he didn't clear with us before installing. I've just got my fingers crossed we're not going to having more problems with the boiler. I can be sure of this, I won't be calling Tom again, at this point I do not trust him.
Review from Yelp
Emily S.
We recently bought an old house with many problems. After noticing a missing valve off our laundry plumbing and a leaking valve along the same line, we gave Tom a call.
Tom was very professional- he explained his hourly rate and asked for pictures of the valves to ensure that he arrived with the necessary parts. As it wasn't an emergency, he scheduled us for a few days later. An opening came up sooner and he asked if we'd like that instead!
He arrived on time and, after asking some diagnostic questions, got right to work. The job took him as long as he stated it might and his costs were reasonable. He had some time afterwards and looked over some additional concerns we had. Couldn't have been happier! We'll definitely call him again if needed!
Review from Yelp
Review from Yelp
May 14, 2026