Update (after business response):
I never said that I had an issue or was frustrated with doing business your company, a small business. As I stated in my response to your tree referral email, my husband and his family have also been running a small business for years and I myself own a small business in the culinary industry so I totally understand the constraints when you have to do everything yourself as a small business owner. Kindly do not portray me as being against small businesses as I never said or expressed that. I am happy to do business with anyone (small, medium or big). How did you get the impression that I was not happy with your company when we discussed possible dates and you were to contact your guy to confirm that the work could be completed within a week as stated on estimate visit? Your tone and attitude changed towards me when I provided feedback. Your response below portrays me as an individual who has issues with working with a small business and I do not appreciate that.

Original Post:
We were super excited to work with CT&LS for tree trimming, cutting as well as redoing the bushes in our front yard. The consultation visit was amazing and was blown away at how knowledgeable they were and the recommendations for spruce up our backyard and the front of the house. I was given a few suggestions on what type of plants/bushes would be ideal for our home, especially to prevent deer damage in the upcoming fall seasons. We were given a proposal that met our needs and were ready to move forward. Being the negotiator that I am, I contacted the office the next day to inquire about any coupons or offers available for the services outlined in the proposal. It took over a week of back and forth, late in the evenings over phone calls and emails to get an answer from Lisa, who seemed to be the only person I could speak to in regards to move forward with CT&LS. We finally speak this evening over the phone and I start the conversation with saying that we are happy to move forward with them to get the work done. She confirms that there is a 10% coupon available for use which I responded was great! She also stated that no one would be available to come out and do the work until July 2nd or the 12th (cant remember precisely) contrary to what I was told (1 week). I also kindly and respectfully provided some feedback in terms of perhaps improving communication with prospective clients as I did not understand why I could only speak to someone in the evenings as I wanted to get the work started and was excited to go shopping at Meadows Farms as recommended by the guy who came by for the estimate. Lisa explained that they were a small family owned business, which had been operating for 30 years. I was impressed. She continued to add that she was a government worker and could only attend to calls/emails in the evening after work. She continues by adding that she would totally understand if we decided to move forward with someone else and I told her that my comments were not ill intended and didn't mean to offend her and that as I mentioned in the beginning of the call, we were happy to move forward with them. I think she took offense to my comments and added we could not be a good fit to do business with their company. She then proceeded to hang up the phone on me. This literally just happened about 15 minutes ago and I am still in shock. I did not mean to offend anyone at CT&LS and was just providing some feedback based on my experience with them so far. After she explained why it was so, it all made sense. And she also provided more information on who could possibly get it done within 1 week and would reach out to him for further information. I do not understand how the call ended with Lisa with CT&LS, hanging up the phone on me when I was very pleased with the consultation visit and excited for them to assist with our little project. Again, I am still in shock that Lisa hung up the phone on me.

I was a little nervous in the beginning with the communication but they got us on the schedule earlier then expected and did an awesome job. The guys were super friendly and professional. Overall happy with the work. Thanks guys.

RE: Bamboo - Save yourself money, time, and frustration by calling Columbia Tree & Lawn Service to get rid of bamboo. Bamboo took over my neighbors backyard here in Bowie MD and it started coming into my yard. So I went online and had 8 or 9 vendors recommended by well-known internet websites call/email within a day or so.

I had most of them come by. They talked a good game, their prices were suspiciously low, and not one of them had a plan to deal with the bamboo roots (called rhizomes). These roots can be 2 feet down and reach out 15 feet or more from the nearest stalk of bamboo (miss 1 root and it all grows back).

So I gave up on the internet referrals and hired Chuck at CT&LS. His references checked out and he was the only guy who had actual working knowledge of bamboo. The really nice thing was that when the work was underway I wandered outside to look and Chuck took time to explain exactly what he was doing and how he was ferreting out the bamboo roots with his big digging machine.

Only then did it dawn on me that if I hired one of the internet referrals I would have spent THOUSANDS and made the bamboo problem WORSE. It's been a year and I'm overjoyed with the results. So I told Chuck to have any customer who is on the fence about hiring him or who thinks his price is too high to contact me so I can invite them to look at my backyard and then across the fence at the bamboo still growing in my neighbor's yard (they got a "lower price" from some other company last year).

Very friendly. Professional. Fairly priced and overall lovely. Will use again. Thank you guys!

They were great! They came out for an estimate on some unexpected leaning trees. Initially, they said they wouldn't be able to put us on the schedule for a couple weeks, but when we expressed concern about how quickly the trees started leaning, they booked us in the schedule the next day. They were in and out in half a day.

Columbia Tree Service, arrived on time, accomplished the job in a very timely manner and did an outstanding clean up. Will always use them.