DO NOT USE COMFORT ALL STARS OR FPL HOME.
If I could rate zero, I would. We had a âhome comfort systemâ installed by "Comfort All-Stars" in our home and it did not work correctly from the day it was installed. FPL Home promised us our electric bill would decrease by at least 45%, however, it went up nearly $300 every month. During the summer it was even more. We went back and forth with the Comfort All Stars for two years until they refused to come back. My husband expressed concerns with the receptionist, which is apparently the owner's daughter, when the owner overheard the conversation, he intervened, gave a few choice words to my husband and then hung up on him. When he called back, we were told to not call back and get a new company to fix their mistakes... This company had already been paid by FPL, so they were no longer concerned about their inadequate work.
After making numerous calls to FPL Home, we still had no resolution. It was only after we quit paying the monthly fee, and I reached out to Train (the unit brand company) and explained my situation, did I get a response back from FPL. At this time, they did send a new company out to look at the issue. The first company they sent refused to touch anything because the original installers "did everything wrong." The tech that came out said his only suggestion was "hire a lawyer and have them take care of this."
We then reached back out to FPL and gave them this information. Weeks went by before we heard from anyone else. After waiting several more weeks, another company came and installed a new system; inside and out. After the installation was nearly complete, the tech that was installing the new system told us that the thermostat that he had with him was not working properly, but he would install it for the time being so we could have AC. However, we could not touch the thermostat, and we had to leave it where it was. He set the thermostat to 50 degrees. We went for nearly a week with our thermostat set to 50 degrees!! After about a week, they came and replaced it and when he exclaimed about how cold the house was and we explained why, he stated âoh you could have changed it with your phone.â This was not told to us at the time. The new system ran good for about two weeks before we started getting an error message on the thermostat. When we contacted the installer, the only resolution was to flip the breaker and resent it. We had to do this at least twice a week. FPL contacted is regarding a âsettlementâ for our issues. We were offered a cash settlement and to âforgiveâ the rest that is owed for the system, which we refused because we just want a working system. Since we refused, they have now refused to return any phone calls. A couple of months have now passed, and the system is still giving us an error message. This last weekend 03/22/2025, the system quit working completely and will not turn on. I sent a help message to Goodman (the new brand), and their only suggestion was to also flip the breaker and/or pop off the thermostat cover and put back on so it will reset. We did this, but it still will not turn on. When we contacted FPL today 03/24/2025, they refused to help again.
