Loading...
Compass Heating and Air Conditioning
Home Care & Success Stories
Compass Heating and Air Conditioning
Loading...

Cancel anytime
Cancel anytime
Cancel anytime
Compass Heating and Air Conditioning is your trusted partner for all HVAC needs in East Dundee. Specializing in air conditioning, heating, and comprehensive HVAC solutions, our dedicated team is committed to providing exceptional service and ensuring your home remains comfortable year-round. With a focus on quality workmanship and customer satisfaction, we strive to exceed expectations with every project. Let us help you maintain a cozy and efficient home environment.
Annmarie
I called out of desperation, regarding a problem I was having with a self installed Aprilaire unit, spoke with Scott, he was very helpful and informative, and took time with us over the phone, Aprilaire tech support could not even help as much as Scott did. Thank you very much! Much appreciated.
Review from Google
S S.
I am upgrading this review based on owner Mike's follow-up upon seeing my review and wanted to rectify somewhat. This shows he cares about he does and in process want to preserve a good customer base. He offered to restart annual service with this year paid from repair trip charge of $89 and going forward won't be any repair labor or parts charge as long as yearly maintenance service is kept. I guess I still think $299 labor charge is excessive but at least Mike reached out to make things better and based on this I am upgrading this review and hoping it works out better for everyone involved.
************************************************************************
Normally I don't write too many reviews but this one I have to. Reason being I don't want any other be taken advantage of in time of emergency or quick repair. Mike and his team were good initially when I was looking to replace my A/C and furnace in 2015 and I liked his way of educating and not pushing his deal. His price was not the best but better than couple others. He sold us Amana high efficiency products at decent price. Installation was OK too. This year in October my furnace won't turn on when it was cold. We called for service and they sent technician on Oct 13th who checked and said gas valve needs to be replaced. Failed part is under warranty but labor would be charged. He did not provide the quote. I assumed it won't be much but couple of days later when he came back with new part to fix, I was given invoice of $383.60 where $299.60 was labor + $84 visit. It wasn't even labor intensive job - took less than 10 minutes to replace. All that when I was told at install time that we had 10 years parts+labor extended warranty. I reached out to owner Mike via email but that good person never even bothered to respond. So buyers beware - although they are decent people but their business practices are far from fair. I guess one needs to ask for quote beforehand so don't have to be surprised assuming not everyone plays fair.
Syed S.
I am upgrading this review based on owner Mike's follow-up upon seeing my review and wanted to rectify somewhat. This shows he cares about he does and in process want to preserve a good customer base. He offered to restart annual service with this year paid from repair trip charge of $89 and going forward won't be any repair labor or parts charge as long as yearly maintenance service is kept. I guess I still think $299 labor charge is excessive but at least Mike reached out to make things better and based on this I am upgrading this review and hoping it works out better for everyone involved.
Review from Yelp
Reid M.
Very Nice and very friendly. I wanted a tropical vacation but a heater is more important!!!!
Review from Google
Rich P.
Review from Google
Steven G.
Russ was very knowledgeable and very professional.
He was also very courteous.
My issue was resolved in an expeditious manner.
Thank you.
Because if Russ, Compass is a company I can feel comfortable recommending to family and friends.
Review from Google
Review from Google
May 20, 2026