My experience with Hugo at Four A's was horrible. In December 2021, San Diego had a huge storm and I noticed that the roof in my recently purchased house was leaking in a couple spots. I immediately went on Thumbtack to find someone who would come out to my house quickly and patch to avoid any further water damage coming into my roof. Four A's has great reviews and was willing to come out right away. Hugo showed up the very next day and told me that I had two options: I could "patch" the roof in the places needed to ensure that leak would be fixed for $400, or I could completely replace the roof in the area where he believed the leak was coming from for $1,200 (more on this later). His reasoning was that the roof was not done correctly and needed to be redone.

Knowing that there was rain coming again and needing a quick fix, I agreed to the quick "patch" option. I assumed patching meant new shingles, but only in the area that actually was leaking. I didn't validate that with Hugo, which I should have. The very next day one of his employees showed up, spent an hour slathering some mastic on the roof and told me that I would "need a roof very soon" and told men to reach out to Hugo for a quote, then left. After I actually looked at the repair on the roof, I realized that they dumped mastic in the wrong spot on the roof that wasn't even leaking, not even close to where I showed him where the leak was, and left this horribly ugly tar behind.

When I reached out to Hugo, he basically said that it was my fault that I chose to patch the area:
"Look Shane, no one is taking advantage, I was very detail in my explanation when I told you that we can replace the whole thing or just patch it. I understand that it doesn’t look great so I’m giving you a break I’m going back and replacing them for you so no that’s not the exact same price that I would’ve charged you the first time I had told you that I usually charge around $1200 to replace all the ridge cap".

He offered to cut me a break, and to come out and do the job correctly by replacing the shingles for another $400. His justification was that $800 is still cheaper than the $1,200 he originally quoted me. The ridge cap wasn't even leaking in the first place and should have never been touched. He should have been able to see this when I took him into the attic and showed him where the water was clearly penetrating. There is no attic access to where the ridge cap is located, so there was no reason to believe that it was leaking from that area.

So I called two other reputable roofing companies, and both were blown away when I told them this story. The two quotes I received were in the $400-$500 range to replace the shingles that Four A's ruined and patch the actual leaking area with new shingles. Both said that mastic should have never been used in this scenario. Both companies also stated that I did not need a new roof, and that I was being sold on an expensive services because it puts more money in the Four A's pocket. Turns out the leaks were coming from an easy area on both sides of the roof that was a very quick and easy fix. Neither area that I showed Hugo was actually fixed by this repair.

I reached out to Hugo asking for a $200 refund offering to let him keep the remaining $200 for his time, but he never replied.

Giving 2 start due to their quick turnaround, but otherwise I would stay far away from Hugo and his company.

Delivered as promised.

Did a great job with my project, very prompt in responding and did great work!

I contacted Hugo for a door knob fix. I needed someone quick who could do a good job, and Hugo delivered! I’m very pleased with Hugo and would love his services in the future :)

Excellent, clear communication. A professional job of installing two sinks to plumbing. Clean job site. Nice guy too. Thank you, Hugo!

I had a leak in my tub. When the valves were turned off, water would drip, sometimes slow and sometimes fast. I had reached out to another plumber, they came and diagnosed the issue - the cartridges needed to be replaced. However, I didn’t like the quote. So I reached out to other plumbers for more quotes. Four A’s had the best rate.

We scheduled the job for Tuesday at 8am. After an hour, no one showed up. I texted and called the number from Thumbtack (Hugo) and no response. So I googled the company and found another number. I called it and a woman answered and said she would find out what’s going on and call me back. When she called back, we rescheduled for the afternoon and someone would let me know when they’re on the way.

Hugo texted me at 12:40, apologizing. He said he was having phone issues. Someone named Abraham would come in 30 min. He came, fixed the issue quickly. He was nice and professional. That evening, my daughter took a shower and the valves were leaking when turned on. The next morning, I texted Hugo about the problem. He said he could come that afternoon. No show. I texted him that evening to find out what happened. The next day I called the main number and left a message. Not long after I got a text from Hugo. He said someone would come 12-2. They showed up on time and fixed the problem. Nice and professional.

The work was done for a good rate, but the communication was lacking a bit. I try to give all people the benefit of the doubt, so I didn’t automatically think negatively with the now shows. But it was frustrating. Overall, I am satisfied with the work.