I just wanted to share my experience with Hansen family plumbing recently. About a month ago, my basement flooded and my ac unit went out, and I immediately called Hansen Family Plumbing and Air. I reached out to my contact with them, Tate Withers, who immediately got me in contact with a demolition and remediation company. My basement was demoed in about two days and ready to be renovated. It took us a while to find the source of the issue, but we discovered that my basement sump pump line had acted as a syphon and sent water down into the basement because of a belly in my main drain line from the house to the street. Tate and a crew were able to dig up and replace the line to mitigate the issue going forward. The pipe had been improperly installed using concrete and some orange plumbing jointing previous to me acquiring the property. Tate had the issue resolved quickly, cleaned up my yard, and even took the time to help get my new sump pump and toilet installed in the basement. Tate embodies what it means to be a part of a family owned business. He is honest, fair, and very transparent when it comes to what needs to be done and how to get it done. Thank you for all your help Tate. I am very grateful to have you as my go to resource for everything plumbing.<br><br>I have had my AC unit serviced recently by Hansen to replace a compressor and another part more recently, but due to the extreme heat this summer; my 14 year old unit finally gave out. It was recommended that I purchase a new unit since my old unit couldn't be repaired to a high enough standard anymore. I got a new unit on within a few days, but my air still wasn't blowing cold. I had an ac employee from Hansen out who recommended we restrict some of the ductwork and blow in new insulation. We had some miscommunications on getting the actual work done to complete my AC install, getting the ductwork restricted/streamlined, and getting new insulation blown in. Luckily I was contacted by Hansen's customer service rep. who apologized for how long it was taking to get everything scheduled, installed, and fixed. The owner Eric even called me to try and work out a discounted service because of the miscommunication. I can now happily say, thanks to their AC manager/lead/superhero, Dan Santoro, that the unit is working great, the insulation was blown in yesterday to help with efficiency, and Dan was able to install a minisplit to compensate for my home's layout so the whole house is cool, my unit is efficient, and I can now comfortably live in my home. Thank you so much Dan. You have earned my trust and my business thanks to how you treat people and how the level of work you preform is second to none. Thank you so much. You are what makes Hansen a great company to work with.<br><br>I want to shout out Brittany and Lilly in the front office for their consistency and follow up with me through this whole process. This was the biggest project that we have had to work on together so far. I really appreciate you both and your efficiency.<br><br>Thank you to the whole Hansen team. I hope we can continue to work together through the years as I hopefully purchase more properties that will undoubtedly need your help and expertise to make them into homes. :) Thanks guys!

I’m very pleased with the work of Hansen Family Plumbing and Air. Hansen quickly responded to my inquiry regarding a pinhole leak in a pipe located in front of my house and scheduled a next day appointment.<br><br>Robert was sent for our service call and quickly identified the root of the issue. Robert was professional, knowledgeable, and quoted us at a very reasonable price. Robert completed the work in only a few hours and gave me a thorough walkthrough of what work was done.<br><br>I didn’t have a dedicated plumbing company prior to Robert’s visit but happy to say that Hansen will be my go-to for my plumbing needs in the future.

Very pleased with Hansen's family service. Professional and got the job done in a timely matter! I would recommend this service to friends and family. They were pleasant to work with starting with the first initial phone call up to the day of repair. Thank you so much!!

Their technician, Mark Lawson, was on time and was quite personable. He was very neat while performing the installations and returned everything to its place when he finished the work. I will definitely use Hansen Family Plumbing and Air in the future.

It has been our first experience with Hansen Family Plumbing and Air, and the job actually was quite challenging - a dozen companies all across the valley refused it before Hansen Family has accepted it. We have a complex system that involves the ERV ventilator and a whole house dehumidifier, as well as a complicated system of exhaust and booster fans.<br>We needed custom re-configuration, and it took a couple of iterations for Hansen Family Plumbing and Air to get it all right... but the second round they did not charge extra as it was still included in the original SoW, and Dan Santoro has made it all work great!<br>The team was on time, very organized, well-equipped and professional.<br>Thank you! I wholeheartedly recommend them without reservation.