I take no pleasure in sharing a negative review, but I honestly feel an obligation to do so. This is a longer review, so here goes.

The prior owners of the home used this service, and Horne installed the current HVAC units in the house. So we decided to give them a try for HVAC routine maintenance service. We had HVAC maintenance visits in the past; the first resulted in $800 in charges (with much more work recommended), and the second was $1,700. The concern was that the initial problem persisted and the top floor AC was still struggling to keep up in summer. Regardless, we called them in a third time, and third time is (apparently not) the charm.

They came out and first suggested that our air cleaning unit was broken and needed replacement. The technician quoted a price, did the work that day (and stayed a long time and was pleasant), and then presented the bill, which was more than 10% over the quoted price. Ok, shame on me for paying this at all.

Two days later they sent a Comfort Specialist to discuss other projects that they recommended, which included replacing a downstairs heating system and an upstairs AC unit. They quoted multiple different jobs/options (replace one but not the other, replace both, different levels of upgrades, replace everything, etc.). And this is where the integrity for me problems started to appear.

First, we received six written quotes ranging from about $12,000 to about $30,000. One quote was precisely $16,000, but all the others were also precise to the dollar (e.g., $12,748.00). Yet NONE OF THE QUOTES had any detail whatsoever regarding the cost breakdown for parts, labor, inspection costs, etc. That practice, to me, is a really bad sign. If your quote is precise to the dollar, the cost breakdown should be clear and easy to understand. Strike 1.

Second, they indicated that one of our older AC units was using older refrigerant (ok, fine), and said that they would have to charge $600/pound to add more to it, and that we were several pounds short. The problem, as we learned later, was that day was much too cold to properly test the level of Freon. We called someone else in and they said they could add the same replacement Freon for $125/pound, but they said they do not even test the AC system unless it is warmer (this was in February). Here is an article about this issue - https://nonprofithomeinspections.org/why-cant-my-a-c-be-tested-when-its-cold-outside/. Regardless, one company can do it for $125/pound but Horne wanted 5 times that amount?! And on one of the earlier calls, they quoted prices of about $500 to replace certain capacitors or coils that were easily found online for less than $100. Hmmm... Strike 2.

Third, when we called in another company, they said some power wires were left unattached in the AC unit outside. They both seemed highly interested (suspicious) regarding how that would even be possible after a service call. They, of course, reattached the wires for us. Strike 3.

Fourth, Horne indicated that we had low levels of carbon dioxide detected in the downstairs/crawlspace unit. The second company detected none, but used some tape to patch some very small duct holes that might have contributed to a very, very low reading. Let's call this a foul ball...

In short, I personally would never use this company again. Assuming some of the issues I raised here were simply misunderstandings, any company that provides 5-figure quotes for work that do not list the specific cost breakdowns for parts, labor and inspection services is not reputable (to me). And charging 5 times what another company charges for Freon is pretty unreasonable. Given the other issues that I experienced, I would encourage future customers to be careful when dealing with this company.