Alex performed our bi-annual service and did a great job inspecting and cleaning all of our units. He spent time showing me problems, and potential problems that he corrected to ensure smooth operation of our systems. Alex is a great technician that cares about Horne's customers. Thanks Alex.

I want to give a shout out to Nikkia who conducted a quality control check on the recent duct work installation that Horne HVAC completed. Nikkia spent a great deal of time under our house ensuring that everything was up to Horne's standards and also up to county code. The county inspected the work the following day and found no issues with the install. Thanks Nikkia

Michael Cone did an amazing job! I’m so impressed with his professionalism and outstanding customer service! I wasn’t sure what was wrong with my furnace not only did he immediately identify and fix the problem he was honest and explained the problem in detail. I would highly recommend! If I could give 10 stars I would! Thank you Michael !

Michael showed up on time and was great to work with. He explained the problem and made the repair so I have peace of mind now when I run my heat! Trustworthy and kind. Would call Michael from Horne again.

I had a very positive experience with Daniel M. from Horne for routine system maintenance. He is knowledgeable, kind, and provided me with appropriate time expectations for the work he completed. He made me laugh, and I would be happy to work with him again in the future! Thank you!

There are moments in the ordinary rhythms of our lives when competence, kindness, and swiftness arrive like a sudden breeze through a stifling room. My recent encounter with Horne HVAC Charlotte was precisely that. When the air conditioning faltered, I reached for the phone, expecting the familiar choreography of hold music and indifferent automation. Instead, I was met by Lona, a receptionist whose warmth was not manufactured by a machine but carried in the timbre of a real human voice. She listened—not merely took notes—gathered the facts, and assured me that help would come within two hours.

I have lived long enough to know such promises are often fragile things. Other companies have taken days to respond, leaving both the air and the spirit heavy. But right on time, Joseph M., a technician whose quiet professionalism spoke louder than any advertisement, arrived at my door. Dressed impeccably, he slipped protective booties over his shoes as if to say, without words, “Your home matters.”

With a practiced grace, Joseph examined my thermostats, disappeared into the attic, and returned not with vague explanations but with evidence—a video and photographs of the silent blower motor that had betrayed the cool. From his well-stocked van, like a craftsman prepared for any eventuality, he produced the part and restored the system to life.

Throughout the process, I received steady text messages and even a map tracing his van’s journey to me, a small but meaningful testament to their transparency. Lona and Joseph—in their distinct yet harmonious ways—transformed what could have been another wearying ordeal into something almost restorative.

Moved by this rare integrity, I have entrusted Horne HVAC with the care of my home through semi-annual service. They are, quite simply, a company I recommend with full heart and clear conscience.