We used Heights Helpers to repair a sliding door in our hallway which had come off the tracks, as well as refinish our front door. Our repair man was punctual, actually arriving early. He was very professional and did high quality work on both repairs. We are so pleased with the work done as well as the ease of working with Heights Helpers. We definitely plan to use them in the future.

After a glowing review from my neighbors, I contacted Heights Helpers to have paver stones removed and a 13'x13' concrete slab patio poured in my backyard. Because they had also done great work for my neighbors, I also got a quote for some shelving in my kitchen and a complete bathroom remodel for 2 bathrooms. Thank God I started with the patio because that project was such a disaster that I am glad I never let them do any work inside my house.

The process of getting the quote, accepting it, and paying the deposit was seamless. I was impressed with how efficient it was. I completed their scheduling form letting them know my availability for the next 3 weeks and never heard anything back. On Wednesday of week 3, I called Roger to ask if there was a date scheduled and he told me they would be there on Friday to start. This was the week of August 15. I let him know that I was going out of town because no one had contacted me so I didn't expect any work to be done that week. He said they could come the next day and be done by Friday then. I ended up having to rearrange my schedule to be home the next day so they could get started.

When they arrived, they quickly got the pavers removed and started framing the patio. During this time, I never saw or heard from Roger, the project manager I had been talking to. Roger mentioned they would be bringing a cement truck to pour but the men working only had bags of quick mix concrete to use. This was not what I was expecting and it turned out to be a bad choice. They didn't finish the project by Friday as Roger said, so I allowed them to continue working while I was out of town.

When I got back on Sunday, the patio was "finished" but it was uneven and rough, The cheap concrete wasn't floated properly and aggregate had risen to the top. Pieces started cracking and flaking off. I called Roger to let him know this wasn't acceptable and he said he'd send someone back to take a look. A worker came back the following week and remarked how bad it looked and said they would pour a thin layer of concrete to even it out. I told him that wasn't acceptable because I knew that would not fix it permanently.

After a long wait trying to get in contact with Roger, he finally showed up with a team to look at it. He actually commented about the quick concrete, "when they told me what they were going to do, I knew that wouldn't work."

WHAT?!?!?! As the project manager, why would you let them do that to my house then? I was floored by that comment.

The only solution was to jackhammer the new job out and start completely over. I agreed to this but could never get a firm date on when it would happen. Once again, people just showed up to my house unannounced to start working. There was absolutely ZERO project management or communication happening.

The patio is ripped up, it starts raining, and I never see the crew again for more than a week with ZERO communication about when they might be back. My entire backyard looks like a war zone. When Roger finally answers, he gets a team back out to finish it.

Once the patio is finished in September, the team doesn't remove the wooden forms after it is dried but I never hear from anyone again. During this entire period, I keep getting invoices for the remaining amount, but the invoice pricing is wrong.

I responded on Dec 22 and Jan 14 asking for the work to be finished. No response. I finally got an email on Feb 5 with this response from Roger:
"I will send someone over on Monday to remove the forms, sorry I have been trying to cutback on work the last few months."

Wait! You want me to pay for something that's not done but you've cut back on work so how am I on the hook here? Again, there was no consideration for my availability or if the timing worked for me.

That Monday was the winter storm, so I understand why no one was able to work but a guy randomly showed up the following Monday without any communication beforehand. 3 days later, I get an email to just "make sure the invoice is at the top of my inbox." 😡

Heights Helpers provided solid service at a competitive price. Their prices were consistent with other estimates I received but Heights Helpers was much more responsive and professional from start to finish. Will definitely be reaching out to these guys for help in the future.

I had a great experience with Roger! The process from start to finish was timely and super easy. It’s nice that you can schedule and pay online. They did a great job for a fair price. Would recommend!