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Len The Plumber Heating & Air is a professional home service company providing plumbing, heating, and air conditioning services to homeowners throughout Northern Virginia and the surrounding Mid-Atlantic region. With more than 30 years of industry experience, the company has built a strong reputation for dependable service, licensed technicians, and a commitment to customer satisfaction. Their team focuses on delivering fast and reliable solutions that help homeowners maintain comfortable and fully functioning homes. The company offers a wide range of services including plumbing repairs, drain cleaning, water heater installation and replacem...
Len the Plumber Heating & Air, LLC
Home Care & Success Stories
Len the Plumber Heating & Air, LLC
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Rafael F.
I am editing my review. Original will be below the line of asterisks. It took a day after my review, but they came the morning after and quickly fixed the issue (bad compressor). After a 30 minute fix, they waited outside in their truck for another 15 minutes to ensure everything was working properly before leaving.<br><br>While I am glad they came to fix it, their customer service needs work. I understand during busy times of the year or with a large backlog of customers, schedules need to be adjusted. However, if my original time is to be adjusted, I need to be informed ASAP. You can't make me wait around all day and book hotels as necessary. Plus, give a conservative estimate - if you're unsure you will get to me on a specific day, let me know! Don't set false expectations, especially when forcing me to stay in the home all day to wait for you can be dangerous.<br>************************************************************<br>Absolute scam of a business regarding AC repair. The refrigerant line on my unit went out, and I called them to provide a repair. I called at 9AM, and I was assured that they would be there, same day, 12-4:30. At 4:35, I received a call from an impolite lady, telling me they were busy and they can see me the next day. I agreed so long as they could prioritize me, since my thermostat was reading 86 degrees and I have small children in the house.<br><br>The next day arrived, they were supposed to be here in the morning but never showed. I called the company and a gentlemen, very rudely, said I was instead scheduled for the afternoon per my request (apparently). The afternoon came by, and I called again, however the first call an agent hung up on me, and the second told me to wait and they will contact me when they're ready. I then received a call at 3:30 saying they would arrive by 4:30, however 5:20 came, and no one showed up. I called and they said someone will be there. No one showed up at all. No one called to tell me no one was coming, I have been completely ignored , and I can almost guarantee they will ignore you too.<br><br>My house is currently reading 88 degrees. I had to put my young children, and INFANT, into a hotel for the past day and a half because I foolishly believed in this companies abilities to deliver. They see you as a paycheck, nothing more, and their employees and agents simply do not care for you or your wellbeing. Find a different business, possibly a small one, where they will actually treat with you courtesy.
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Sean M.
Dave and Robert were extremely professional and helpful with taking care of our AC unit. Unfortunately, we do have to replace the entire system but they provided amazing input and gave us an amazing deal. I canāt say enough good things about Len.
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J H.
Mark is a very caring polite and professional person. He will explain everything he will be doing and when the job is complete his work area is spotless. Thank you Mark!
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J
Service was fast and Fred was very knowledgeable! He explained everything they did and offered solutions as well as estimates. Now our house is cool again in this heat!
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Ryan M.
Same day service to replace my hot water heater. Michael Davis was the technician assigned to my house. Upon arrival he told me exactly what needed to be done. He was very knowledgeable, professional, and cares deeply for his work. I highly recommend this company and Michael for their exceptional service.
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Christopher R.
Excellent service. Alex Kargbo was on time, friendly and professional. He did a good assessment of the work needed and completed the jobs quickly.
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Mar 10, 2026