2/3/2026 | Santa Clara, CA
Original Review from 2/2/2026 (see updated response below):
Extremely disappointing and frustrating experience due to poor communication and failure to follow through.
We initially booked a ductwork mapping service that was quoted at $300. When the technician, Servando, came out, he noticed we had already replaced our furnace and, instead of performing the service we booked and which we relied on, told us the quote would jump to $1,400. No work was performed that day, despite us setting aside time and having a confirmed service.
I called to complain, as the original quote was not contingent on keeping the old furnace. After escalating, Cesar the owner confirmed in writing that they would honor the original $300 mapping and said he would confirm a time shortly after.
That was two weeks ago.
Since then, I've followed up four times, and neither Cesar nor the technician (Vandos) has responded. No scheduling, no update, no courtesy reply -- just complete silence. They are also aware that I'm 7 months pregnant living in a house with inoperable heat which only makes this situation even more upsetting.
At this point, the issue isn't just the pricing confusion, it's the lack of professionalism and follow-through. If you commit to honoring a quote and say you'll confirm timing, you need to actually do it -- or at minimum, communicate.
I would not recommend based on reliability and communication alone.
---------
UPDATE (posted 2/3/2026 following Made Simples response):
I'm disappointed that instead of responding to my repeated messages and phone calls directly, you chose to communicate for the first time through a public review response. The last direct communication I received from your company was confirmation that you would honor the $300 duct mapping quote. After that, despite multiple follow-ups over two weeks, there was no response. If this is your standard for communication, it is neither professional nor acceptable.
At no point in our written or verbal correspondence was the duct mapping described as "complimentary" or contingent upon us replacing the furnace with your company. That condition was never disclosed. The commitment to perform duct mapping for $300 was made independently, and our correspondence clearly reflects that. I would have attached the original quote here as well, but since this review was posted, the quote has been removed from the link, which raises additional questions.
It is also inaccurate to suggest that the duct mapping suddenly became an issue because the furnace was installed by another contractor. The prior furnace was also installed by a different contractor, and that did not prevent you from offering or committing to duct mapping at that time. The only meaningful change was that once it became clear we would not be proceeding with a furnace replacement through your company, the willingness to honor the duct mapping commitment disappeared -- despite no prior disclosure that the two were linked.
Regarding the allegation of a "targeted attempt to harm" your business: this is both unfounded and inappropriate. I have no idea what you are referring to, and making such accusations publicly -- without evidence or explanation -- is itself unprofessional and feels like an attempt to bully us and divert attention from the core issue. If there is something specific you believe occurred, I'm open to understanding it, but no such action was taken on our end.
Throughout this process, we were respectful and straightforward. I even reached out ahead of posting this review to give a heads up and last chance to resolve this privately (see attached screenshot). What I would have expected was an apology for not honoring a stated commitment and for the lack of communication -- not a lengthy public response that misrepresents the facts and shifts blame. This situation became frustrating not because of pricing or contractor choice, but because a clear commitment was made, not honored, and never properly addressed.
