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At New Level Mechanical, we believe every customer deserves dependable heating and cooling solutions delivered with honesty, professionalism, and real attention to detail. Proudly serving Metro Atlanta and surrounding communities, our company specializes in residential and commercial HVAC services designed to keep homes and businesses comfortable year-round. From same-day repairs to complete system installations, our licensed and insured technicians are committed to providing reliable workmanship, transparent communication, and long-lasting solutions customers can trust. We understand how stressful HVAC issues can be, which is why we focus on...
New Level Mechanical
Home Care & Success Stories
New Level Mechanical
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Milan S.
I needed to replace two capacitors for my A/C unit. Dustin seems nice enough; however, my challenge is that he quoted me a price of $530 (later reduced to $450) to replace the two capacitors for my a/c units. When i mentioned it being expensive, he said it was because of their cost as well as the labor. I looked them up and the prices ranged between $9 to $25 for one. i bought 2 for $21. i also learned it takes 5 min to install. i politely declined but STill we paid the $175 diagnostic fee for them to come out .. only to realize that others charge $79.
They called today to follow up and i told them i got the parts and the told them the price i paid. They said they would not install the new parts i purchased .. so, i got a licensed peson to do it today for $120.
My advice: They tend to be on the much pricier side. Identify the problem with a less expensive locensed diagnostic company, check prices and then hire someone reasonablly priced, in comparison.
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Daijha M.
Very quick response time. Was able to diagnose what was wrong as well as point out other fundamental issues and address them too. We signed up for the annual support and are looking forward to having them continue to maintenance our unit
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Ashley H.
He was very professional. He was very time efficient. Will recommend and also will schedule yearly maintenance with the company.
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Monaisha M.
Hands down a great experience from beginning to end. Their attention to detail is second to none. I will absolutely call them back for future services. Highly recommend to anyone looking for trustworthy service!
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Bab S.
Great work, super quick response and communication. 100% recommend
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Alexandra B.
He did a really great job. He was knowledgeable, super nice, and explained everything in a way that made sense. Got the repair done efficiently and transparently. You can tell he cares about his work and isn’t trying to overcharge or upsell. I’d definitely call him again and recommend him to anyone.
Review from Thumbtack
May 19, 2026