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North Valley Mechanical HVAC & Plumbing
Home Care & Success Stories
North Valley Mechanical HVAC & Plumbing
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aaron r.
My warranty recommended this company. The tech came out (Richard I believe was his name) and caused more problems. He said he replaced the motor and had to come back less than an hour later because the AC still wasnāt working and as it turns out he knocked the air duct off in the attic and was unwilling to fix it. (The new AC tech I hired said air ducts just donāt fall off and the last guy was negligent). Anyway he said he needed authorization from the home warranty company to fix it and they were closed but I said I will pay you or someone from your company to fix it now and he said to call someone else. Not willing to work and leave customers in the heat. This is your job or find a new career! Lazy and unprofessional. Made us wait 4 days for the appointment too. Run away!
Review from Google
terri h.
They were able to send someone out quickly to repair my unit. The serviceman arrived on time and patiently explained the problem and answered my questions. I will use them again.
Review from Google
John S.
If our AC unit should ever need servicing, I hope Bret will be available. He was dedicated to the task of getting our unit to perform as it was intended when manufactured-24 years ago-and it did!!
Review from Google
Steve N.
Brett the technician was very courteous and well trained in his craft. He gave the most detailed explanation of what he performed on our a/c unit that I have ever heard. Thank you Brett and North Valley Mechanical! We will definitely refer you to friends and family.
Review from Google
Wendi L.
Cameron was the most professional service worker we've come across in more than a decade. He was helpful and had an incredible customer focus. He was extremely thorough and knowledgeable. I can't say enough good things about our experience with Cameron.
Review from Google
ardalan a.
I donāt know where to start with my one of kind experience that I had with NVM and their amazing technician, Jorge! On June 15th, 2021 right when it happened to be the hottest day in Phoenix my AC seemed to be working fine, but things changed the morning after! Our AC stopped working, and the temperature in our house kept going up. I had a full house with both my wifeās and my parents in town who are seniors and canāt tolerate too much heat. I called my home insurance and put in a request; within an hour I received a call from NVM and they had me scheduled for Friday, June 18th originally. When I brought to their attention that I have my wife who is under medication and parents at their senior ages, they didnāt hesitate to offer an option of sending someone over earlier if they had any cancellations. After 2 hours I received a call from NVM that they were going to send a technician over who happened to be in our neighborhood! I was AMAZED and beyond GRATEFUL!
Once the amazing technician Jorge arrived within no time he was able to identify the issue and told me that he will take care of it within same day! I didnāt see that coming, since everything happened in such a short notice! But he did fix it!! He replaced the whole AC Engine that was broken and our AC started working within less than 8 of it deciding not to work. I am beyond satisfied with the Amazing experience I had with NVM and would recommend it to everyone! This is how you define a GRRAT customer service!! Thank you!!
Review from Google
May 16, 2026