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North Valley Mechanical HVAC & Plumbing
Home Care & Success Stories
North Valley Mechanical HVAC & Plumbing
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Matthew M.
Terrible experience for AC issues. Had my home warranty send them out as our contractors. The tech was rude and would not answer simple questions. Even answered the phone and walked away mid conversation. It was unbelievable. He came out and said ac Unit was fine but might need cleaned.
A month and a half later it broke down completely. Same tech came out and had another terrible experience.
So I called to try to calmly explain the frustration. The owner spoke to me and said he would handle it directly and get back to me same day. Never got a single response from him, only a response from home warranty saying I need to clean my ac before they will fix it.
Avoid at all costs.
Review from Google
Joanne B.
I contacted my home warranty company because one of the HVAC units seems to be working harder, still cooling but turns on more then the other unit. Fidelity dispatched North Valley Mechanical to diagnose my HVAC (2 units). My daughter lives in this house. While North Valley tech was at the house she called to tell me the tech said the units are very dirty and would not proceed until they cleaned both units for $300 per unit. He was impatient with her and left after I said no to spending $600 before they would diagnose the units. I immediately called Fidelity to ask what my recourse was. I was told I could have any company clean the units. I contracted Bell AC to clean both units. Which Bell cleaned and also provided a detailed diagnosis of both units. Bell AC agreed the units are dirty, but not $300 per unit dirty. Also, we had the furnace looked at, via Fidelity, end of 2019. Not at any time were we told the units were dirty beyond the norm; it turned out to be the thermostat. After North Valley came back out, after Bell AC cleaned and diagnosed the units, North Valley is still saying the units are too dirty and will not service until they clean them. At this time, I am on hold with Fidelity to determine the next steps. I no longer want North Valley Mechanical near my units. Because of their conduct, I have no confidence they can properly diagnose what Bell AC already provided to me. Fidelity is reviewing if they can send another vendor or not.
Update 8/26/2020: Fidelity will send another vendor to do the work North Valley Mechanical was dispatched to do twice and refused.
Review from Google
Zachary B.
Quick turnaround, good prices, friendly service over the phone. I spoke with a gentleman named Konnor and he was able to get a repair technician to my house to address my faulty air conditioning. And everyone knows in AZ summer, that is no joke. Very pleased with the service, and happy to support a small family-run business during the pandemic. I will be using North Valley again.
Review from Google
Sean A.
This place is a joke. They took over two weeks to fix my AC and kept breaking more parts with there Misdiagnosis. They would lie about part availability. They told me couldnāt get parts for a day or two. I found the part and picked it up in less than an hour. Good luck if you call after 5pm because they wonāt call you back till the next day. Even though they say they have emergency service. Even after it was finished they still didnāt put things together correctly and water was leaking all over my house. Iām having another company come out and fix there mess. STAY AWAY FROM THIS COMPANY
Review from Google
sandi s.
I had a technician out to my home where I have tenants living. Tenants called me late on the day that it was 116 out in July and Northvalley was able to get out there the next morning. They diagnosed the issue as the renters had not changed the air filter in 2.5 years. North Valley mechanical couldāve totally told us anything and we would have paid any amount to fix our issue. Thank you for being so honest North valley! They also sent an email follow up with pictures of what the service tech did. Loved it!!!
Review from Google
Terry A.
Fast and courteous service. My only complaint was they missed my filter replacement but after the dude was on my roof for an hour in triple digit weather I can't hold it against him. They could be a bit cheaper but you get what you pay for. Highly recommend them for your HVAC needs.
Review from Google
May 16, 2026