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Perfect Star Heating, Cooling, & Electrical is a locally owned family business serving Alameda and Contra Costa Counties from shops in Concord and Antioch, California. The Concord location is at 4415 Cowell Road; the Antioch location is at 2595 West 10th Street. Heating and cooling work covers furnace and central heating repair, maintenance, and installation, plus air conditioning repair and installation, ductless mini-splits, ductwork, and indoor air quality solutions described on the company website. Electrical and solar services include panel upgrades and replacements, outlets and switches, light fixture and fan work, EV charger installa...
Perfect Star Heating, Cooling, & Electrical
Home Care & Success Stories
Perfect Star Heating, Cooling, & Electrical
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Mark S.
Awesome service, from the first diagnostic visit and new system design with Gilbert C., to the new system install by David A. and Vili A. - all were friendly, knowledgeable, respectful and clean. Clear communication on ETA for each visit. Masks and gloves worn during COVID. Shoe covers wore when inside the house. Quality work performed. Took the time to explain the work performed. Significant improvement to our AC performance. If you want a good AC/heating company, these guys are highly recommended.
Review from Yelp
Pamela R.
Work was done efficiently and Technician was right on time. Have annual contract with this company and I feel confident my HVAC system is being maintained well.
Review from Google
Michael T.
Good afternoon Perfect Star
I am reaching out regarding a visit your company conducted at our residence last week. There are a number of issues and serious concerns with the way the visit was handled.
The technician, that arrived on the property was not professional and did not have respect for us as the residences of the property. At first, he was not open with regard to the living residences' concern to describe the issues with the HVAC unit. He kept asking if the house was sold or being sold. After he was offered water, he demanded another bottled water. In the state of California, its the resident of the property, that has the right to know exactly what are the issues of the property. This technician did not want to discuss with us as the residents of the property what were the issues unless the property owner was there and said it was okay. Then the owner stated, it's okay to tell them, they live here.
Besides the above statement of facts, the real reason for this email update. Is because, when the technician left the backyard gate exit. He did not bother to shut the gate or even to state, that the gate did not close. This causes our family dogs to run out of the backyard and now to this date of July 4, 2020. Our dogs have been missing since July 1, 2020, on the day of this technician's visit. This technician was very unprofessional and had no regard for us as the property residents and to at least shut the door/gate on his way out. We have look everywhere in Antioch for our family dogs and each one of them is microchipped. Hopefully, they will be found and come home.
Due to the events in the above statement of facts, this will be the last and final time your company will be contacted for services. The technician's name on the text message update is Hakimi, but he wanted to be called Sam.
Review from Yelp
John A.
If you don't have AC yet, and are searching for someone to install it in your house, I contacted SEVEN (7) AC installation companies who came on-site and provided an estimate:
1) Hometown Heating/Air (925.933.9333)
2) Transform Home Improvements (925.245.2000)
3) Jazz Home Services (925.400.9906 or 925.291.0202)
4) Perfect Star HVAC (925.550.0505 or 925.444.7827)
5) JJ Heating Air (408.920.0662)
6) ABC Heating/Cooling (510.471.8181)
7) Service Champion (925.234.4547 or 925.344.4277)
Each technician was very courteous and knowledgeable. And all 7 technicians recommended I install a new furnace since the current one was 20+ years old...meaning more money to shell out (buzzkill). In the end I decided to go with...
Perfect Star HVAC
The technician (Chuck) won me over because he:
-used an HVAC brand that was budget-manageable.
-explained the HVAC flow system in a manner easy to understand.
-provided the parameters most realistic/applicable for a home in my neighborhood = did not try to upsell.
-was upfront with where to place the AC unit (for homes in my immediate area, it's against code to place them on the side of the house along the fence with such a narrow space). At least 1 technician, however, actually said they could place the unit in-between the house and the fence.
-was the first person to provide options on how to pay for the job. Others provided a quote, but not all provide payment plan options (all upfront, monthly financing, etc.).
-was the first person to discuss other requirements: post-installation inspection, permits, etc.
Once the contract was signed, 3 technicians performed the install (David, Will, Alec):
-all 3 were very helpful and courteous
-showed up at the "promised" start time
-it was an all-day installation, but it was worth it
-they walked me through what changes were made = condenser setup, furnace setup, and how to operate the thermometer
BONUS: if you have the funds to pay for an installation in a single payment, consider Perfect Star. They provide an additional discount if the job is paid in full via card or check.
Review from Yelp
Brandon B.
This review is for the proposal experience only. I have not used Perfect Star for any work. I reached out to Perfect Star due to their reviews both here and on Nextdoor. They are very friendly on the phone and very responsive when it comes to confirming appointments and letting you know when they are on the way.
They arrived at my house on time and wearing a mask and with shoe covers so that was a plus. We started talking about adding AC to my home and they told me they don't like to pull permits in my city due to the hassle. That was my first red flag, I told them that I want to do this with permits and they said ok. I told them we were looking for a quiet and efficient unit. We reviewed the rest of the house and then he said he would have a quote in the next few days. A week went by and no quote came in. I called the office and they were again very friendly and said they would reach out to the estimator and have him call me. No call for a few more days so I called again and again very friendly on the phone and said I will call the person right now and have them call you right away.
This time I got a call from the estimator and telling me we need to give the city a drawing so they can tell us if 70 db would be fine from the property line. I reminded him that I didn't want a 70 db unit and I was looking at something in the high 50's. He said ok I'll put something together and give you a quote. He finally emailed me a "quote" a few hours later but the quote was named "No quote yet,have to get more information on equipment on Monday". I received this "quote" 15 days ago and I've had no further contact.
My general sense is this company does standard work that most people want but if you have unique requirements or want something specialized this might not be the company for you.
I was very disappointed in this experience after reading such great reviews.
UPDATED: After posting the review the company reached out and offered to try to make it right. I have since gone with another company so I told them it wasn't needed. Every other interaction I've had with this company has been wonderful so I've updated my review.
Review from Yelp
Theresa B.
Everyone I've dealt with from the office to technicians has been a pleasure to deal with.
Review from Google
Apr 09, 2026
Apr 09, 2026