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Perfect Star Heating, Cooling, & Electrical is a locally owned family business serving Alameda and Contra Costa Counties from shops in Concord and Antioch, California. The Concord location is at 4415 Cowell Road; the Antioch location is at 2595 West 10th Street. Heating and cooling work covers furnace and central heating repair, maintenance, and installation, plus air conditioning repair and installation, ductless mini-splits, ductwork, and indoor air quality solutions described on the company website. Electrical and solar services include panel upgrades and replacements, outlets and switches, light fixture and fan work, EV charger installa...
Perfect Star Heating, Cooling, & Electrical
Home Care & Success Stories
Perfect Star Heating, Cooling, & Electrical
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Rangin B.
We hired Perfect Star to add an AC unit to our existing furnace, which was in great condition. However, they convinced us to replace the furnace as well and pay additional costs for a new unit and labor, claiming removal was necessary anyway for the AC installation.
On installation day, they delivered and installed a different AC unit than what we had agreed upon, stating the original unit was "discontinued." After consulting an independent HVAC expert, we confirmed the agreed-upon unit was not discontinued and demanded they replace it with what was promised and paid for (dishonesty).
Towards the end of installation, their team lead informed us he had fired the two installers because they had started their own company and some conflict of interest. Shortly after, the team lead stopped answering our calls entirely. We later learned from Chris that our point of contact had left the company without notifying us (Poor customer service).
Chris eventually brought the correct AC unit. When we raised concerns about the new system being louder than our previous one, he provided vague explanations about air collection placement, something like they should have changed the location, but offered no solutions (poor work).
Despite replacing a fully functional furnace, they left the old filter housing in place, making it nearly impossible to find compatible filters. Months ago, we contacted Chris to replace the filter; he quoted $95 but ignored the message, and never followed up to schedule the work (poo customer service).
In February, we discovered that one of the pipes (could not air intake or exhaust) had become disconnected in our dedicated furnace closet. There was no external cause for this. Had it been the exhaust pipe, it could have resulted in carbon monoxide exposure and a life-threatening situation. We messaged Chris, who ignored us again. When we called the company expressing urgency, they said they would send someone "right away" but did not send anyone until the following day. In the meantime, we had to hire a third party to confirm it was the air intake and not the exhaust before their technician arrived. We tolerated the cold with their delayed response (horrible customer service)
Recently, we paid $115 (not the originally quoted $95) to have them change the filter - and we provided the exact filter they had recommended too. After the technician left, we discovered the filter did not cover the entire housing opening. We messaged the technician, but he ignored us as well.
Overall, our experience with Perfect Star has been consistently negative, marked by poor workmanship, dishonest upselling, and unprofessional, unresponsive customer service. We have spent additional time and money consulting other professionals to verify or fix their work. We absolutely do not recommend this company.
Review from Yelp
RC
This is not entirely a local business. Customer service is out sourced to somewhere else. When I make calls, the representatives have no idea about the previous conversation and the progress of the service request. I'm not interested to start from scratch in every call.<br>---<br>update: look at their reply, they completely avoided my initial main point that the customer service is out sourced and unable to carry on the previous conversation. Instead, they leaked the conversation records (also known as customer privacy), in order to gaslight a completely different topic. This is a text book example of a bullying public relationship.
Review from Google
York L.
Perfect Star is really perfect. After their servicing of my furnace, I can understand why they have such high ratings on Yelp.
Their receptionist was warm, friendly and professional. They were able to come out quickly on the same day I called -- which was a pleasant surprise given most companies have a long wait time for appointments.
Their technician was honest and did not try to up-sell me by saying my furnace needs major repairs. He did the necessary work quickly and professionally.
When I called Perfect Star about a minor issue after their service, they came out on the very next day to fix it.
Perfect Star will be the company I call whenever I have HVAC issues. They truly deserve 5 stars.
Review from Yelp
sandeep k.
The professional was extremely knowledgeable and provided us with a competitive quote for a mini split system.
Review from Google
Ana E.
Our tech was knowledgeable, friendly and thorough. He took his time to explain everything in layman's terms. And he gave us some helpful tips.
Review from Thumbtack
Charles R.
Perfect Star are very professional and knowledgeable and their technicians have always been very accommodating and efficient.
Review from Thumbtack
Apr 09, 2026