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Perfect Star Heating, Cooling, & Electrical is a locally owned family business serving Alameda and Contra Costa Counties from shops in Concord and Antioch, California. The Concord location is at 4415 Cowell Road; the Antioch location is at 2595 West 10th Street. Heating and cooling work covers furnace and central heating repair, maintenance, and installation, plus air conditioning repair and installation, ductless mini-splits, ductwork, and indoor air quality solutions described on the company website. Electrical and solar services include panel upgrades and replacements, outlets and switches, light fixture and fan work, EV charger installa...
Perfect Star Heating, Cooling, & Electrical
Home Care & Success Stories
Perfect Star Heating, Cooling, & Electrical
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Mojgan D.
I requested a quote for an AC unit installation, and Elvin was our technician. He was very professional, knowledgeable, and helpful throughout the process. He carefully reviewed all of our options and helped us identify the best solution for our needs.
My husband and I truly enjoyed working with him. His friendly attitude, professionalism, and willingness to answer our questions made the experience very pleasant. We greatly appreciate his excellent customer service.
Review from Yelp
Dee K.
Trust the one stars. Terrible. Hands down worst experience I've had as a homeowner.
Had them replace my old HVAC system with a heat pump. big job, not cheap. got multiple quotes, theirs was the lowest-and now I know why.
* Straight up LIED to me about cost of service. If you get Gilbert as a salesperson, walk away. Poked his head into my attic, promised he knew what was happening. Got my quote, signed the papers.
* The team arrives to install and then says "hey, it doesn't work the way Gilbert thought it did. It's 20% more." 20% more on an HVAC system is A LOT. But we needed the system (young family, burning up in the heat), and they already TOOK THE OLD SYSTEM APART. So we were stuck and just went with it.
* felt like robbery. intentionally low quote to underbid/beat competition, took my existing system apart, then threw up their hands and said "20% more or walk."
What's more: THEY COULDN'T GET IT RIGHT. They came back (no exaggeration, I have the appointment emails) 10 TIMES in a 2 MONTH PERIOD because THEY COULDN'T GET IT RIGHT. System DIDN'T WORK out of the damn box for this or that reason. I had a revolving door of techs come through to look at it, try some bs and not fix it.
Other reviewers are right: the techs are all "nice guys," but when you can't fix the effing system YOU INSTALLED that's BRAND NEW OUT OF THE BOX then I don't care how nice you are.
They also installed an ugly ass line cover that runs on the outside of my house up to the attic WITHOUT ASKING ME. on one of 10 visits they just decided to do it and put it up without asking. desperate to find any solution that will work. shouldn't make changes to the EXTERIOR of my house without asking.
lastly: you can't get a hold of anyone in the damn office. receptionists are all "nice" but when you need help with something specific, they are ghosts. Couldn't get a hold of "Janet" to wrap up permitting if my life depended on it (calling 3 per day). but you better believe they will call you EVERY DAY if there's some payment thing to sort out.
this has been a long time coming. the thing that put me over the edge: assholes TEXTING ME ASKING ME TO GIVE THEM A VOTE AS BEST IN THE BAY FOR SFGATE.
this company is a joke. the only reason they are even getting business is the relentless mailers they put out AND the lying on bids. easy to "beat the competition" when you undercut everyone on paper, then jack up rates when the chips are down.
SAVE YOURSELF, good people. throw away their "deals."
Review from Yelp
Dee K.
Trust the one stars. Terrible. Hands down worst experience I've had as a homeowner.
Had them replace my old HVAC system with a heat pump. big job, not cheap. got multiple quotes, theirs was the lowest-and now I know why.
* Straight up LIED to me about cost of service. If you get Gilbert as a salesperson, walk away. Poked his head into my attic, promised he knew what was happening. Got my quote, signed the papers.
* The team arrives to install and then says "hey, it doesn't work the way Gilbert thought it did. It's 20% more." 20% more on an HVAC system is A LOT. But we needed the system (young family, burning up in the heat), and they already TOOK THE OLD SYSTEM APART. So we were stuck and just went with it.
* felt like robbery. intentionally low quote to underbid/beat competition, took my existing system apart, then threw up their hands and said "20% more or walk."
What's more: THEY COULDN'T GET IT RIGHT. They came back (no exaggeration, I have the appointment emails) 10 TIMES in a 2 MONTH PERIOD because THEY COULDN'T GET IT RIGHT. System DIDN'T WORK out of the damn box for this or that reason. I had a revolving door of techs come through to look at it, try some bs and not fix it.
Other reviewers are right: the techs are all "nice guys," but when you can't fix the effing system YOU INSTALLED that's BRAND NEW OUT OF THE BOX then I don't care how nice you are.
They also installed an ugly ass line cover that runs on the outside of my house up to the attic WITHOUT ASKING ME. on one of 10 visits they just decided to do it and put it up without asking. desperate to find any solution that will work. shouldn't make changes to the EXTERIOR of my house without asking.
lastly: you can't get a hold of anyone in the damn office. receptionists are all "nice" but when you need help with something specific, they are ghosts. Couldn't get a hold of "Janet" to wrap up permitting if my life depended on it (calling 3 per day). but you better believe they will call you EVERY DAY if there's some payment thing to sort out.
this has been a long time coming. the thing that put me over the edge: assholes TEXTING ME ASKING ME TO GIVE THEM A VOTE AS BEST IN THE BAY FOR SFGATE.
this company is a joke. the only reason they are even getting business is the relentless mailers they put out AND the lying on bids. easy to "beat the competition" when you undercut everyone on paper, then jack up rates when the chips are down.
SAVE YOURSELF, good people. throw away their "deals."
Review from Yelp
Gigi F.
I had to have the air ducts under my house replaced and since I had used Perfect Star for my new furnace and AC unit I decided to trust them with this big job. Emmanuel V., Gabe H. And Diego R. were awesome! Professional and clean. They kept me in the loop and made sure that I was satisfied with their work.
I would hire them again in a heartbeat!
Thanks again guys!!
Review from Yelp
Gigi F.
I had to have the air ducts under my house replaced and since I had used Perfect Star for my new furnace and AC unit I decided to trust them with this big job. Emmanuel V., Gabe H. And Diego R. were awesome! Professional and clean. They kept me in the loop and made sure that I was satisfied with their work.
I would hire them again in a heartbeat!
Thanks again guys!!
Review from Yelp
Shannon S.
Devin was great. Friendly, professional and thorough with his service.
Review from Google
Apr 09, 2026
Apr 09, 2026