We had some small jobs done with them that went okay. Prices were fair and quality wasn't bad. Then we had a major clog in our sewer system and sewage was coming up our laundry room drainpipe. We called them and they came out pretty fast. The water had since mostly drained so they augured the pipe in our laundry room drain, but they realized their auger wasn't long enough to reach the clog, so they they uprooted our bathroom toilet which was an extra cost which was unfortunate but I guess I understand. The ended up finding the clog this way. One thing I was not keen on was the absolute mess they left. I don't know if it's normal or not, but our laundry room and bathroom had a massive amount of sewage all over the floor that they didn't clean at all from the auguring. It was quite disgusting and their boots spread it into the hallway too. Anyways, they guesstimated by feel of the pipe where it seemed like the clog was. It turned out to be roots getting into the pipe.

We filed a claim with our insurance and asked if they could tell us definitively if the break in the pipe was under our porch or past our porch. I asked them to come out and measure if it's under our porch, since if it's under the porch it's not covered. He told us over the phone that he knew it was under the porch, just past the basement wall, but that they would come out anyways. They didn't open up the sewer line and they just guessed that it was right at the wall exiting the basement again. He measured the porch, but It didn't really make a lot of sense how he was measuring. He said it's under the porch, but we trusted it and decided we had to pay the whole thing out of pocket.

Then the planning for the fix came. This was where our trust really deteriorated. We asked Scott to give us a quote for the project. He told us the best option was to reroute our entire sewer line on a completely different wall in our basement and that it would be less expensive for us compared to excavating it. He was quoting ~$9000 and said that he contacted other's opinions and told us that he was being honest whereas other plumbers might not be and it wouldn't make any sense to do it any other way and to not go with other people because they'll do it wrong. He said that other people would do it cheaply or a simple patch and our porch would thus collapse. Our insurance agent advised us to shop around a little for quotes, but when we mentioned that to Scott, he was a bit condescending on the phone with my fiance. He guilted him for spending time coming up with the project and that other people are going to do it wrong. We said we were thankful, but we just wanted to see what other opinions were especially if we had to pay that much out of pocket.

We kept asking him to fill out a proper quote not just an estimate, but I think after we said we were even just thinking of getting other quotes he started ignoring us. We never even said we were not going to go with his company, but he totally ghosted us after. We tried emailing and calling many times. We left voicemails, and bumped emails for weeks and it was radio silence.

It was a blessing in disguise though. We found another plumber after months of being ignored by Scott. This other plumber from a different company actually opened the cap on our sewer line in the basement, identified the clog, measured out how far in the clog was, measured our porch, and found the clog was literally past our porch so it was all covered by insurance and was half the price. We've since gotten it all fixed and I'm so grateful for it. It didn't really feel like Scott really cared much about how we had to pay out of pocket and our new plumber said it was a little weird that he thought that his solution was to reroute the entire sewer system instead. Plus the proposed new sewer line would have to cross almost every single utility line to get back to the sewer line in our yard and would be in close proximity to several large trees. Not to mention that he seemingly ignored us after telling him we were going to look at other quotes.

We had some small jobs done with them that went okay. Prices were fair and quality wasn't bad. Then we had a major clog in our sewer system and sewage was coming up our laundry room drainpipe. We called them and they came out pretty fast. The water had since mostly drained so they augured the pipe in our laundry room drain, but they realized their auger wasn't long enough to reach the clog, so they they uprooted our bathroom toilet which was an extra cost which was unfortunate but I guess I understand. The ended up finding the clog this way. One thing I was not keen on was the absolute mess they left. I don't know if it's normal or not, but our laundry room and bathroom had a massive amount of sewage all over the floor that they didn't clean at all from the auguring. It was quite disgusting and their boots spread it into the hallway too. Anyways, they guesstimated by feel of the pipe where it seemed like the clog was. It turned out to be roots getting into the pipe.

We filed a claim with our insurance and asked if they could tell us definitively if the break in the pipe was under our porch or past our porch. I asked them to come out and measure if it's under our porch, since if it's under the porch it's not covered. He told us over the phone that he knew it was under the porch, just past the basement wall, but that they would come out anyways. They didn't open up the sewer line and they just guessed that it was right at the wall exiting the basement again. He measured the porch, but It didn't really make a lot of sense how he was measuring. He said it's under the porch, but we trusted it and decided we had to pay the whole thing out of pocket.

Then the planning for the fix came. This was where our trust really deteriorated. We asked Scott to give us a quote for the project. He told us the best option was to reroute our entire sewer line on a completely different wall in our basement and that it would be less expensive for us compared to excavating it. He was quoting ~$9000 and said that he contacted other's opinions and told us that he was being honest whereas other plumbers might not be and it wouldn't make any sense to do it any other way and to not go with other people because they'll do it wrong. He said that other people would do it cheaply or a simple patch and our porch would thus collapse. Our insurance agent advised us to shop around a little for quotes, but when we mentioned that to Scott, he was a bit condescending on the phone with my fiance. He guilted him for spending time coming up with the project and that other people are going to do it wrong. We said we were thankful, but we just wanted to see what other opinions were especially if we had to pay that much out of pocket.

We kept asking him to fill out a proper quote not just an estimate, but I think after we said we were even just thinking of getting other quotes he started ignoring us. We never even said we were not going to go with his company, but he totally ghosted us after. We tried emailing and calling many times. We left voicemails, and bumped emails for weeks and it was radio silence.

It was a blessing in disguise though. We found another plumber after months of being ignored by Scott. This other plumber from a different company actually opened the cap on our sewer line in the basement, identified the clog, measured out how far in the clog was, measured our porch, and found the clog was literally past our porch so it was all covered by insurance and was half the price. We've since gotten it all fixed and I'm so grateful for it. It didn't really feel like Scott really cared much about how we had to pay out of pocket and our new plumber said it was a little weird that he thought that his solution was to reroute the entire sewer system instead. Plus the proposed new sewer line would have to cross almost every single utility line to get back to the sewer line in our yard and would be in close proximity to several large trees. Not to mention that he seemingly ignored us after telling him we were going to look at other quotes.

We used them with some success in the beginning. Their prices are generally fair and quality is okay for small jobs, but the bigger job we lost our faith in them. Maybe our experience was just a fluke, but it's definitely enough of a a bad experience to write this review.

Like I said we had some small jobs done with them that went okay. Prices were fair and quality wasn't bad. Then we had a major clog in our sewer system and sewage was coming up our laundry room drainpipe. We called them and they came out pretty fast. The water had since mostly drained so they augured the pipe in our laundry room drain, but they realized their auger wasn't long enough to reach the clog, so they they uprooted our bathroom toilet which was an extra cost which was unfortunate but I guess I understand. The ended up finding the clog this way. One thing I was not keen on was the absolute mess they left. I don't know if it's normal or not, but our laundry room and bathroom had a massive amount of sewage all over the floor that they didn't clean at all from the auguring. It was quite disgusting and their boots spread it into the hallway too. Anyways, they guesstimated by feel of the pipe where it seemed like the clog was. It turned out to be roots getting into the pipe.

We filed a claim with our insurance and asked if they could tell us definitively if the break in the pipe was under our porch or past our porch. I asked them to come out and measure if it's under our porch, since if it's under the porch it's not covered. He told us over the phone that he knew it was under the porch, just past the basement wall, but that they would come out anyways. They didn't open up the sewer line and they just guessed that it was right at the wall exiting the basement again. He measured the porch, but It didn't really make a lot of sense how he was measuring. He said it's under the porch, but we trusted it and decided we had to pay the whole thing out of pocket.

Then the planning for the fix came. This was where our trust really deteriorated. We asked Scott to give us a quote for the project. He told us the best option was to reroute our entire sewer line on a completely different wall in our basement and that it would be less expensive for us compared to excavating it. He was quoting ~$9000 and said that he contacted other's opinions and told us that he was being honest whereas other plumbers might not be and it wouldn't make any sense to do it any other way and to not go with other people because they'll do it wrong. He said that other people would do it cheaply or a simple patch and our porch would thus collapse. Our insurance agent advised us to shop around a little for quotes, but when we mentioned that to Scott, he was a bit condescending on the phone with my fiance. He guilted him for spending time coming up with the project and that other people are going to do it wrong. We said we were thankful, but we just wanted to see what other opinions were especially if we had to pay that much out of pocket.

Anyways, we kept asking him to fill out a proper quote not just an estimate, but I think after we said we were even just thinking of getting other quotes he started ignoring us. We never even said we were not going to go with his company, but he totally ghosted us after. We tried emailing and calling many times. We left voicemails, and bumped emails for weeks and it was radio silence.

It was a blessing in disguise though. We found another plumber after months of being ignored by Scott. This other plumber from a different company actually opened the cap on our sewer line in the basement, identified the clog, measured out how far in the clog was, measured our porch, and found the clog was literally past our porch so it was all covered by insurance and was half the price. We've since gotten it all fixed and I'm so grateful for it. It didn't really feel like Scott really cared much about how we had to pay out of pocket and our new plumber said it was a little weird that he thought that his solution was to reroute the entire sewer system instead. Plus the proposed new sewer line would have to cross almost every single utility line to get back to the sewer line in our yard and would be in close proximity to several large trees. Not to mention that he seemingly ignored us after telling him we were going to look at other quotes. I understand it's frustrating to put in some time for a project and it isn't followed through, but he hadn't even written up the full quote yet and we had payed him to do all the diagnosing and he didn't really help us narrow down exactly where the clog is for insurance purposes.

Idk. If you're looking for a small job, they might work okay for you, but we didn't have a very good experience on a big job unfortunately.

Scott went way above and beyond to help my elderly parents when their water heated broke. He rearranged his schedule to replace it the same day and at a very reasonable price. His team were very courteous and efficient!! wish I could give Plumb-It more than 5 stars. Thank you!