Sir,
We received your $2,200 bill today for destroying our sink drain.

We have (testimony soon to be an affidavit) from master a plumber that the sink drain should have lasted another 25 years. It was not beyond life expectancy.

We were a customer for over ten years because of Cortez; we left because of your lack of integrity.

Every word was truthful, as you know; there are six witnesses to what happened.

1) Your employee spent over 25 minutes slamming his snake into the side of the pipe. From the distance of his run he KNEW he had not reached the Y. We had to caution him about his excessive violence he was using clearing the drain. This is a drain your company had cleaned repeatedly. It was not stopped up - it just drained slow.
2) He never alerted anyone as to the flood. Your employee letting the water free flow washed out the grout from tile floor, flooded our bedroom and so much water was running it flowed out of house and down back slab. Never once did he alert us, make us aware of a problem, give us a chance to put towels down to stop flood. He just let it run.
3) Your employee lied telling us he never turned on the water.
4) Your employee lied saying our water line broke in the slab, and there isn't even a water line in that area of the house.
5) Your workers removed and stole the pipe before it could be inspected and even though we have requested the pipe back three times you refused to return it.
6) Various items were stolen and damaged in our house during this disaster. In all fairness probably not by Plumb Quick, but rather the remediation company you hired.
7) Gus your master plumber represented to us that you would come over and "make things right" since we were such good long time customers. I made it clear if there was going to be any charge we didn't want Plumb Quick to do it. All you wanted is to hide the evidence of your screw up.

Well played - you completely fooled me.

8) You walked the job almost as soon as you got the pipe, why didn't you tell me if you felt it was a problem with our plumbing you would charge us anyway, at the beginning.
9) Your bill is dishonest. You charged us for the drain clean - more than was quoted. Your first worker didn't clear anything. Cortez cleared the drain clean, yet you charged us for his time as well for 8 hours. He was the one who cleared the clog. This is double billing. Not a bit surprising given how you handled this whole matter.
10) On at least four occasions I asked Cortez if there was going to be a charge and he told us "he was told no - ya'll just wanted to make things right".
11) Jason, can you post a photo of my signed authorization for the work you did and bid? No you can't - you were never authorized to do this work under this circumstance - nor did you give me a bid.

In conclusion sir, you are under the mistaken impression if you hide the evidence and your insurance denies the claim we never made that we have no recourse to the legal system. You could not be more wrong. The Texas Constitution gives us the constitutional right to sue your company. I have tried to negotiate with you guys in good faith and you have been dishonorable at every turn.

I have always ask you for only two things - the name of your business attorney and the phone number to the State board of plumbing. You have still refused to give either. An honest craftsman need not fear the legal system - your actions reek of dishonest practices.

I cannot imagine how you are going to get up in front of a jury and explain to them that it is a "best industry practice" - to let water free flow through a bathroom and bedroom and not tell the homeowners. I cannot imagine you actually explaining why your employee lying about the source of the water and even the fact the water was on is going to be defensible.

Great company! Hard working, on time, and professional. We have used them on several occasions and have not been disappointed. Check them out on Yelp for more reviews.

I have used this company a couple of times and everyone has been extremely helpful and professional. They are now our go-to if we have any other plumbing problems.

This company and everyone I interacted with here are top notch. They will be my go to plumbers whenever I need any work done, and I will gladly refer them to everyone I know as well. You can tell they are different as soon as they the answer the phone.

I had a hot water heater line leaking when I got home last Thursday night. I called, and Dustin answered even though he was on his way home from his last job. He said someone would call me first thing Friday to schedule a time to come out. Friday morning, Kortez called bright and early and they were able to come out to swap out the supply lines to the hot water heater. If the story ended there, I'd still be extremely satisfied for their professionalism, courteousness, promptness, and fair pricing.

However, the cold water line started dripping a little after they left. After some troubleshooting and proactive follow up calls from Kortez, it was determined the best bet would be to replace the line in case there was a manufacturer defect keeping it from sealing properly.

Dustin came out to replace the line, and was just as cheerful, professional, and courteous as the first time. He was finished in just a few minutes and now everything works perfectly.

There are a lot of bad plumbers out there, I think anyone who has ever had to call a plumber knows that. If you need a plumber and are reading this, stop your search and give Plumb-Quick a call. If you need more proof, read the other reviews here and on the web. But you shouldn't need more proof.

They did a really good job, they installed a new garbage disposal and did a ton of work on the master bathroom plumbing. They are a little bit on the pricey side of things, but they are professionals and their work is guaranteed.