11/27/2022 | Portland, OR
I'm impressed with Precision, and so thankful.
Raise your hand if 99% of the time a vendor is in your home it requires a follow-up visit, or something goes wrong.
Exactly.....well, good news for anyone reading this review: Precision is in the top 1% of quality vendors...because they get it right.
We needed to replace our furnace. We had four different companies come over to quote us.
Precision's price was extremely competitive, which kept them on our shortlist as we continued down the path, but we ultimately chose Precision for the following reasons:
- Katelynn was responsive from moment one with scheduling, and through to the end, until our transaction was fully completed. I cannot tell you what a difference this made. She replied over email quickly, she was flexible when our calendars changed, and answered a ton of questions. It told me that Precision is on top of things, that they cared about earning our business, and that they run a well-oiled machine. (This level of responsiveness is critical when you're scrambling to replace a major appliance.)
- We were able to schedule a quote for, like, the next day, I think.
- Serge came over to quote us, and he took his time to investigate, take measurements, etc., and to answer all of my questions, and he did it without getting impatient. I could trust that he knew what he was talking about, and he explained things clearly, so that I could make the best decision. Without clear information, we would have been lost.
- The quote came in that same day - it was clean and easy to understand, and it had language on it that was something to the effect of "If you're not happy for any reason, we will make it right." Voila - trust established.
- Their labor warranty is also twice that of others - it's two years. Wow (and smart) - it says so much about how they back up their work.
As a result, I was ready (and happy) to commit.
So how did everything turn out?
Suffice it to say that I'm choosing to write this review because the same quality we experienced before purchase is the same quality we received with our installation.
Our replacement furnace was scheduled to be installed within just a few days of accepting the quote - wow!
Our tech, Eleuterio, arrived, and he was joined by a second gentleman, Yuri.
Honestly, I was terrified at what could go wrong, but Eleuterio and Yuri did a standup job that was thorough and complete at every turn.
- They made sure everything was working as intended before leaving. (They waited until I, myself, was satisfied - they didn't rush away.)
- They updated me at every turn when they were here.
- They let me watch them at times, which bothers some techs. All Eleuterio said was "no problem at all," and he made me feel welcomed to watch.
- They answered my questions along the way when I poked my head into the garage.
- They let me see the old heat exchanger they pulled out (it was not broken - shame on our old HVAC company).
- They cleaned up after themselves - not one piece of debris - not even a small piece of paper or anything on the floor.
Thank you, Eleuterio and Yuri!
I can't tell you how important it is to have this level of attention paid to you as a customer. It's one thing if it's in a restaurant where it makes you feel good; but it's a totally different thing when you're dealing with gas, electricity, other sensitive appliances nearby, etc. We needed Precision to get this right and to care about every detail as if it were their own home, and they did just that. This is worth the price of admission, alone. The last thing you want on an install like this is something going wrong.
Precision made me feel taken care of. People replied to me. People talked to me. People cared about the install, and I got a high quality reliable furnace at a competitive price that will keep my family warm for years to come.
I fully endorse Precision - not just as an HVAC company, but as a partner.
After this experience, Precision is certainly our new HVAC partner, and for good reason. Make them yours, too - you'll be glad you did.
