Buda's A/C Rescue: A Happy Ending

At ProCure Heating & Air, we take pride in our commitment to customer satisfaction, and nothing brings us more joy than successfully resolving our clients' HVAC challenges. Recently, we had the pleasure of helping one of our valued customers, Phyllis Olds, who found herself in a tough situation when her air conditioning unit stopped cooling in the blistering heat of mid-July.

The Challenge

Phyllis reached out to us after her husband contacted another company regarding their Lennox air conditioner. They were told that the condenser was likely the issue and that they needed to consider purchasing a new unit, despite the fact that theirs was only five years old and still under warranty. This recommendation left them puzzled because they had already checked both the capacitor and condenser themselves, finding them functional.

Feeling uneasy about the diagnosis and potential expenses, Phyllis decided to search online for another option and discovered ProCure Heating & Air. With our outstanding reviews and reputation for trustworthiness, she gave us a call.

Our Quick Response

Upon contacting us, we wasted no time. Our dedicated team was dispatched to diagnose the issue. During our visit, we confirmed that both the capacitor and condenser were indeed in working order. However, we discovered the real problem: a leak in the coil that had left the unit devoid of coolant.

Understanding the urgency of the situation, we ordered the necessary coil from Lennox, verifying that it was under warranty since the unit was only five years old. Phyllis was relieved to hear that she would only need to cover labor and coolant costs.

Overcoming the Obstacles

However, the woes didn’t stop there. We informed Phyllis that the coil was on backorder with no expected delivery date in sight. Our office manager, Sarah, took it upon herself to advocate for our customer tirelessly. She made it her mission to call Lennox every few days to check on the status of the part, ensuring that Phyllis was never left in the dark about the situation.

“She went way above and beyond. This young lady made it her personal responsibility to make sure we didn't suffer any longer than necessary,” Phyllis praised. --- Homeowner

Sarah’s relentless pursuit paid off when, after numerous follow-ups, she was notified that a coil had arrived and was made available for our use. Phyllis couldn’t believe her luck!

The Successful Installation

Early one morning, our team returned to install the new coil and top off the coolant. We wanted to ensure that Phyllis and her family could once again enjoy a comfortable home. After completing the job, both Sarah and Kevin followed up with Phyllis to ensure everything was working perfectly.

Phyllis expressed her excitement and gratitude for our swift response and effectiveness. She mentioned how everyone else she had contacted couldn’t compare, and she felt fortunate to have chosen ProCure Heating & Air.

“In all, we had called three companies that day. Pro-Cure was the best company we could have contacted,” Phyllis said. “This company sets the gold standard... Call them... it will be your lucky day!” --- Homeowner

Conclusion

The transformation of Phyllis's HVAC experience underscores our dedication to quality service and commitment to our customers. Whether it's a hot July day or a chilly winter night, our team at ProCure Heating & Air is here to ensure your home remains a haven of comfort. If you're in Buda, TX, and face any HVAC challenges, contact us today; let us show you the ProCure difference.