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Rab Services
Home Care & Success Stories
Rab Services
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Cheryl S.
I sent my RAB jacket to their repair centre after a small hole from a stray spark caused it to leak feathers. Itās just come backāand the repair is completely invisible!<br>Absolutely fantastic service from RAB. Iām genuinely impressed with the quality and care. My jacket has a new lease of lifeāthank you!
Review from Google
Andrew C.
Ricky is extremely responsive and helped walk me through installing a new outlet in our primary bathroom. He is very knowledgeable, punctual and works efficiently.
Review from Yelp
Maggie W.
Just received my down ladies coat back with a repair to two tears on the shoulder. Absolutely delighted with the work carried out by Tina. Excellent service and the coat saved. Many thanks
Review from Google
Spencer B.
Useless service. Ordered and payed for a wash.<br>Realised the jacket needed a very small repair on the cuff. Phoned and spoke to someone at repair centre who said not a problem just put a note in about repair and Iād get a phone call about the cost. Happy days I thought. No phone call and jacket was returned yesterday without the repair being done and with my note about the repair. Absolutely useless.
Review from Google
Mark T.
The cinch cord in the hem of my Rab Inferno Shield Hoodie recently became detached. For context, I bought this hoodie back in 2015 and it has been a much-valued, well-used and looked after part of my outdoor wardrobe ever since. We all have those items we cherish, not just for their outstanding quality and value, but for the memories made while wearing them, and this hoodie firmly falls into that category for me.<br><br>I contacted the Rab Service Centre as I couldnāt find any pricing information for repairing a cord. I was helped by a very friendly and knowledgeable member of staff who explained that, given the nature of the repair, it was highly likely it would be done free of charge and advised me to send a message via the repair section of the website. Less than 15 minutes later, I received a response confirming this and asking me to send the hoodie to the Derbyshire service centre.<br><br>As luck would have it, I was passing by, so I dropped it into the factory shop in person, where I was helped by yet another helpful and welcoming member of staff. Iād made it clear in my messages that if any payment was required for the repair or return postage, I was happy to be contacted and make payment.<br><br>Two weeks later, my hoodie arrived back with me, repaired and looking as good as new. No charge for postage!<br><br>All I can say to Rab, to the staff I spoke with, and to those who carried out the repair: thank you. The service I received genuinely reinforced that the price I paid back in 2015 was worth every single penny. Itās rare to experience customer service like this, and itās the kind that builds real loyalty.
Review from Google
Fran W.
Fab service and great value. I had damaged the sleeve of my insulated coat quite badly and it came back like new from the Rab repair centre! Probably the most genuine commitment to sustainability I've experienced from a company.
Review from Google
Apr 09, 2026