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Radiant Plumbing, Air Conditioning, & Electrical
Home Care & Success Stories
Radiant Plumbing, Air Conditioning, & Electrical
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Jessica M.
Excellent work. Really nice representatives. We couldn’t be happier. Thank you for helping us on Easter weekend with our clogged sink. You saved us!
Review from Google
Paula T.
Duane came after I saw evidence of water behind my toilet. He spent time checking EVERYTHING (connections to the wall, water pressure, etc.) and said the only thing he saw was several hairline cracks in my toilet bowl. Since a neighbor had his toilet BREAK, I figured maybe it was time to replace the toilet. There was no pressure to replace, but since I've been concerned with the cracks, I figured now was the time. Great service, professional and knowledgeable... Radiant has the best techs!!
Review from Google
Whitener J.
Dan the Technician is excellent in the quality of his knowledge and care! We schedule an appointment to install two thermostats and while he was here, Dan shared expert insight and information about the systems that operate our home. It was great learning from him and the attention to detail he has in regard to issues and solutions. We are so happy with the Radiant service from schedulers, to dispatchers, to technicians. This is an A+ team.
Review from Google
Lisa A.
Billy and Jalen were very kind, courteous, and patient in explaining what they were doing and my options. Put everything back too! Highly recommend!
Update: Ended up replacing the toilet. Oscar was extremely helpful and did an excellent job. Five stars for Oscar!
Review from Google
Betina F.
**Edited to include new information.After calling 6 more plumbers I found out Radiant is price gouging. The average price for a new toilet is $700. Radiant charged me $1200!!! Avoid them.
**Edited to include my third experience on 8Dec.2024
The Master plumber, David Farmer showed up on time and very quickly assessed the problem. He made excellent and logical suggestions. He asked when the system was flushed last. I said I have no idea, as I've never done it in 10 years He said it's going to have some sediment, and if the pieces are large it will clog the valve and we might have to replace the water heater. I recommend installing the larger valve and then flushing it out. I agreed to the suggested services.
He answered all of my questions as he replaced the water heater valve with a higher capacity valve and flushed the system. There was quite a bit of sediment and he was careful to ensure that the job was completed properly and he also cleaned up the area. I paid and he emailed the receipt.
Then he said let's check your most used faucets to make sure there is no sediment trapped there. He tried to shut off H2O to kitchen sink, but the cut off knob wasn't working. So we went outside and he cut off the main. He suggested at some point we may want to install our own water main cut off. If we use and break the City of Austin water cut off, they charge $5k to replace it. Once we were able to see the kitchen cut off it was also full of sediment. He said we needed to replace the water cutoff under the sink and he showed me the problem. I watched him do the shut off replacement and clean out and saw several more particles of sediment come out. He showed me the old connection and it was full of sediment partially blocking the water. The volume of water was vastly improved after he finished. He checked and cleaned out the master bathroom taps as well.
As he was wrapping up I asked how much I owed for this additional service. He said No, no there is no extra charge. Your initial service was delayed and I want to make this right for you. I was absolutely shocked, as most service companies want to charge you just for looking at a problem with out fixing it. He was so thoughtful and thorough, which is becoming a rare thing. I was also very impressed by his professional demeanor and skill at completing the repairs. He has made me a Radiant customer for life!! I wish I could give him more than 5 stars!
**EDITED to include my second experience on 7Dec.2024
They really dropped the ball today. I called to schedule water heater service about 10 this morning. The girl answering the phone took all my information twice. She said I would get a morning appointment, but it could be afternoon before the tech arrives. I said no problem.
Well it was 4:20 and still no technician. I called back to see what the problem was. She said "we called the number on file and nobody answered". I asked what number, and she responded with my husband's number. I asked "Why call that number when I was the one who called and I gave you MY phone number twice?" She apologized profusely. I said I understand, but that doesn't fix my water heater.
She said we would be the first service call tomorrow. So this means two days of cold showers when the weather is 40° and rainy. We will see what happens in the morning. Feeling pretty disappointed today, after my first experience with them was so stellar.
FIRST Experience November 2024
We had a pretty bad leak on the main water coming into the house. The pipe somehow was totally severed. Billy was extremely kind courteous, fast and professional. He did a wonderful job and we would absolutely have him back for any future problems. I highly recommend Radiant. I called them because of their cute commercials and now can happily say I'm a very satisfied customer.
Review from Google
Kalola H.
Radiant Plumbing was quick to respond. I noticed a watermark on my ceiling located right below where the leaky hot water tank stood. I immediately booked online and received a confirmation receipt. The next day, Radiant Dispatch was able to send Chris who un-installed and hauled away the old rusty tank, and by 5pm, I had a new and better, lifetime guaranteed hot water tank. Chris Waters from Radiant Plumbing was courteous, professional, skilled, and patient with answering my questions regarding the best, yet affordable options I have, to remedy a leaky hot water tank. If you are searching for a reliable company, give Radiant Plumbing a call, or make an appointment online. Highly recommended. In addition, Chris was considerate, ensuring a neat work area.
Review from Google
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Based in Austin, Radiant Plumbing, Air Conditioning, & Electrical has built a solid reputation as a full-service contractor specializing in HVAC, heating, plumbing, electrical work, and air conditioning solutions. With years of experience serving the greater Austin area, this dedicated provider combines technical expertise with a commitment to top-quality workmanship, ensuring every project is completed efficiently and to the highest standards. While our reviews reflect the positive feedback our customers have shared—highlighting our on-time service, expert troubleshooting, and friendly, professional approach—we continuously strive to exceed...