I had an outstanding experience with Jeff Hicks from Radiant Plumbing. Jeff was professional, polite, punctual, and extremely knowledgeable from start to finish. He took the time to thoroughly explain my system in a way that was easy to understand and made sure I knew exactly what the issue was and how he planned to fix it.

What truly impressed me was his efficiency and expertise. After another company spent over six days just trying to assess the problem, Jeff was able to diagnose and fully repair it within 24 hours. That level of competence and responsiveness is rare and deeply appreciated.

Beyond fixing the immediate issue, Jeff also educated me on what to watch for in the future and how to properly maintain my system to avoid similar problems. His honesty, transparency, and ethical approach gave me complete confidence in his work.

We will absolutely be requesting Jeff Hicks again for any future plumbing needs and highly recommend him to anyone looking for an ethical, professional, and highly skilled plumber.

Well done, Radiant Plumbing — you’ve hired another keeper!

I had an outstanding experience with Jeff Hicks from Radiant Plumbing. Jeff was professional, polite, punctual, and extremely knowledgeable from start to finish. He took the time to thoroughly explain my system in a way that was easy to understand and made sure I knew exactly what the issue was and how he planned to fix it.

What truly impressed me was his efficiency and expertise. After another company spent over six days just trying to assess the problem, Jeff was able to diagnose and fully repair it within 24 hours. That level of competence and responsiveness is rare and deeply appreciated.

Beyond fixing the immediate issue, Jeff also educated me on what to watch for in the future and how to properly maintain my system to avoid similar problems. His honesty, transparency, and ethical approach gave me complete confidence in his work.

We will absolutely be requesting Jeff Hicks again for any future plumbing needs and highly recommend him to anyone looking for an ethical, professional, and highly skilled plumber.

Well done, Radiant Plumbing — you’ve hired another keeper!

I called this plumbing company after having issues with my tankless water heater. The $50 diagnostic fee was fair. What wasn’t fair was the solution I was given.

The technician told me three faucets needed to be completely replaced and quoted me thousands of dollars. His reasoning was that the cartridges were clogged and no longer being manufactured. While that may be true, what wasn’t mentioned is that clogged cartridges can often be cleaned out.

He removed a few aerators and let some sediment flush through, which helped temporarily, but there was no attempt to fully disassemble or clean the internal components. The recommendation went quickly from “clogged” to “replace three fixtures.”

Another plumber later opened everything up properly, cleaned out the cartridges, seals, mesh screens, and flow restrictors, and restored all three faucets, including the ones I was told were beyond repair, in about two hours.

If I call a licensed plumbing company and the issue can be resolved with a simple fix that doesn’t generate a large invoice, that option should be presented first. Instead, I was quoted for replacements that ultimately weren’t necessary.

It’s exhausting dealing with plumbing companies that jump straight to high-cost replacements instead of doing the simple fix first.

The 2 stars are for a previous kitchen sink repair where they did solid work. However, during that job the quoted price went from $2,500 to $896 the moment I mentioned I’d be calling my father to confirm the estimate. That speaks for itself.

Update-they did reach out to me to make things better for the next repair. Which I really appreciate. When that time comes I'll see how it goes. But I will say their customer support really does try to help.

I called this plumbing company after having issues with my tankless water heater. The $50 diagnostic fee was fair. What wasn’t fair was the solution I was given.

The technician told me three faucets needed to be completely replaced and quoted me thousands of dollars. His reasoning was that the cartridges were clogged and no longer being manufactured. While that may be true, what wasn’t mentioned is that clogged cartridges can often be cleaned out.

He removed a few aerators and let some sediment flush through, which helped temporarily, but there was no attempt to fully disassemble or clean the internal components. The recommendation went quickly from “clogged” to “replace three fixtures.”

Another plumber later opened everything up properly, cleaned out the cartridges, seals, mesh screens, and flow restrictors, and restored all three faucets, including the ones I was told were beyond repair, in about two hours.

If I call a licensed plumbing company and the issue can be resolved with a simple fix that doesn’t generate a large invoice, that option should be presented first. Instead, I was quoted for replacements that ultimately weren’t necessary.

It’s exhausting dealing with plumbing companies that jump straight to high-cost replacements instead of doing the simple fix first.

The 2 stars are for a previous kitchen sink repair where they did solid work. However, during that job the quoted price went from $2,500 to $896 the moment I mentioned I’d be calling my father to confirm the estimate. That speaks for itself.

Update-they did reach out to me to make things better for the next repair. Which I really appreciate. When that time comes I'll see how it goes. But I will say their customer support really does try to help.

Manny, with Radiant was great. He came out on a Sunday to fix a leaky pipe. Showed up with a smile and was friendly. After looking at the issue, giving me options, he quickly & accurately completed the job. He cleaned up & explained the warranty. Not that I want plumbing issues, but if I have another, I’d want Manny on the job

Manny, with Radiant was great. He came out on a Sunday to fix a leaky pipe. Showed up with a smile and was friendly. After looking at the issue, giving me options, he quickly & accurately completed the job. He cleaned up & explained the warranty. Not that I want plumbing issues, but if I have another, I’d want Manny on the job