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Radiant Plumbing, Air Conditioning, & Electrical
Home Care & Success Stories
Radiant Plumbing, Air Conditioning, & Electrical
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Brian M.
A fair and honest review:
BLUF: Radiant will charge you MORE for the same quality installation/ repair you can get elsewhere in Austin. I selected Strategic Air Services and saved almost $7k.
pros:
- Knowledgeable techs, sales leads (Cory) who provide in-depth reviews/ recs to make an informed decision
- Quick/ timely appointments, even in the summer
cons:
- Incredibly expensive for repairs and/or replacement (at least a 500% mark up) compared to other well reviewed, reputable companies in Austin
- Lack of flexibility in negotiation (do not provide a written offer for replacement)
- Sales pressure after significant time commitment
My AC (installed in 2016) has been having trouble getting to our desired temperature since we bought the home in Fall, 2023 and our utility bill was showing it. Radiant was the first company I called out to take a look due to their numerous great reviews.
The first technician provided three different options to solve the problem. Admittedly, option one (which appears the "cheapest" compared to a new system) includes fixes that have a minimum of a 500% mark up. Spray foam indoor coil Radiant charge- $178 | part cost- $7, Patch duct box Radiant charge- $600 | part cost- $21 | AC capacitor replacement Radiant Charge- $400 | part cost- $40. I appreciate that technicians need to be paid for labor, but the mark up is just insane.
I wanted to receive a few different quotes so a separate Sales/ Tech lead came out to the house to discuss a replacement. Cory was excellent! He was incredibly nice, not pushy, and obviously an expert on his craft. He did a thorough inspection of the house including using a barometer to check air flow, looked at all the duct work, and inspected the system top to bottom. He insisted that I walk through with him so I could better understand my AC - well worth my time. Cory's attention to detail, empathy to our situation, and expertise is the ONLY reason for the two stars.
The "fun" started when we got to pricing. Radiant offered several options for our needs. From the beginning we told them we were interested in one and two stage options due to premium pricing concerns with variable stage units around three tons (12,000 sqft home). The Trane two stage option, 10 years of labor, and duct repair was offered to us at $24k (and change). Our immediate counter was $16k and we were met with resistance. Cory called someone (said he was his "boss") who said there is no way he could do $16k and countered back at $19k. Fortunately a close friend was with us who had just replaced his AC. He was beside himself that $19k is the best they could do.
I appreciate the business of sales, but at this point there was some resistance from Radiant when they realized we would not take them at their "best and final" $19k offer. They were not willing to provide a written offer so we could consider it against others and their final words to us were, "Welp, Radiant is not for everyone." Not a great taste in our mouth. I'm happy to pay for quality but not to get ripped off.
We eventually decided to go with Strategic Air Services for our AC needs. They provided us an incredible quote for the same scope as Radiant for a Variable (most expensive/ best efficiency) Daikin AC for $7k less than Radiant' s two-stage price. I can't recommend Strategic Air Services enough. Please consider them if you are looking into Radiant.
Review from Google
Marita M.
Antonio Munoz and Juan Rojas were fantastic! They fixed a plumbing issue with our bathtub and water heater that was so hard to solve! So grateful for their service!! Will recommend them to anyone and to our neighborhood. Thank you so much!!
Review from Google
Sam H.
Today’s service was truly amazing and I couldn’t be happier. Antonio Munoz and Juan Rojas went above and beyond to ensure we were satisfied with service.
This was a great experience and we will be recommending radiant in the future. Thank you to Antonio M. and Juan R. for taking care of us.
Review from Google
Tara H.
I had such a satisfying experience with David getting a quote and ultimately installing a new water heater the same day. I appreciated his expertise and patience in answering all my questions and explaining how various parts work. It’s one thing to get a good price and product, but I really look for and value the quality of work and workmanship. I will happily return to and recommend Radiant and David for plumbing needs.
Review from Google
Billy H.
Honest and reliable. Technician Jaun was very professional and informative. The manager in charge Trevor is a stand up man and I have dealt with him now for 5 years on different issues. I have probably ever written 5 reviews. Let that say something.
Review from Google
Kalyan S.
The whole experience was bad and definitely not something I would recommend ever. While requesting service I made it very clear that it was not an emergency and I need the ducts inspected, since one of the rooms had restricted air flow. And when the service person shows up, they tell me that they are not doing any duct inspections during summer and because they made the house call, they will still charge me $39. Obviously I pushed back on any payment unless they did any work. So, they did a very lousy walk-through of that one duct and told that it should be replaced and gave a very high quote. It hasn't even taken them 5 mins and given that I was paying for a 30-minute appointment I wanted them to inspect the rest of the ducts and they just wouldn't. Apparently giving the quote takes them the remaining 20 mins and that's all they can do.
A total nightmare and I would never again consider them for any kind of service. And I would absolutely give a 0 starts, if I could.
Review from Google
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Based in Austin, Radiant Plumbing, Air Conditioning, & Electrical has built a solid reputation as a full-service contractor specializing in HVAC, heating, plumbing, electrical work, and air conditioning solutions. With years of experience serving the greater Austin area, this dedicated provider combines technical expertise with a commitment to top-quality workmanship, ensuring every project is completed efficiently and to the highest standards. While our reviews reflect the positive feedback our customers have shared—highlighting our on-time service, expert troubleshooting, and friendly, professional approach—we continuously strive to exceed...